Customer Service Administrator

To Apply for this Job Click Here This Customer Service Administrator opportunity offers $30-$32/hour for an initial 6+ month assignment with possible temp-to-hire potential in Wilmington, MA. The schedule is 8:00 AM-4:00 PM, approximately 40-45 hours per week with possible overtime, with a hybrid arrangement of 3 days onsite and 2 days remote. This position supports a robotics and automation technology company and will focus heavily on warranty claims, customer service, spare parts orders, and supply chain coordination. Key Responsibilities: Manage warranty claims from initiation through resolution Verify warranty eligibility and coordinate product repairs or replacements Respond to customer inquiries and resolve complaints Process customer orders, returns, and exchanges, with a focus on warranty and spare parts orders Coordinate with supply chain teams to ensure timely availability and delivery of spare parts Assist with monitoring inventory levels to prevent shortages and delays Oversee spare parts distribution and coordinate with logistics providers on shipments Maintain accurate warranty, customer, and spare parts records Prepare reports and documentation related to warranties, supply chain activities, and spare parts Coordinate with internal departments to resolve customer issues and ensure seamless service Monitor customer service metrics and identify opportunities for improvement Assist with customer service policies and procedures related to warranty and spare parts management Candidate Qualifications: Associate’s or Bachelor’s degree in business administration, supply chain management, or a related field preferred Previous customer service or administrative experience Warranty or claims experience strongly desired Experience with supply chain operations or spare parts distribution is a plus Excellent verbal and written communication skills Strong problem-solving skills and attention to detail Proficiency with Microsoft Office Suite and CRM/customer service software Familiarity with supply chain or inventory management software is a plus Ability to manage multiple priorities effectively Strong customer service mindset and positive attitude Ability to work independently and collaboratively as part of a team Qualified candidates encouraged to apply for immediate consideration. A1479239SO_1792777864 To Apply for this Job Click Here