Call Center Representatives
Adecco · Commercial & Professional Services
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Job Description:
<p><span style="color:rgb(0, 0, 0);">Adecco Staffing is hiring experienced Call Center Representatives for an onsite, temp-to-hire opportunity in Boston, MA.</span></p><p><strong><span style="color:rgb(0, 0, 0);">Job Details</span></strong></p><ul><li><p><strong><span style="color:rgb(0, 0, 0);">Pay:</span></strong><span style="color:rgb(0, 0, 0);"> $21–$25 per hour</span></p></li><li><p><strong><span style="color:rgb(0, 0, 0);">Schedule:</span></strong><span style="color:rgb(0, 0, 0);"> Full-time, 40 hours per week</span></p></li><li><p><strong><span style="color:rgb(0, 0, 0);">Pay Frequency:</span></strong><span style="color:rgb(0, 0, 0);"> Weekly</span></p></li><li><p><strong><span style="color:rgb(0, 0, 0);">Employment Type:</span></strong><span style="color:rgb(0, 0, 0);"> Temp-to-hire</span></p></li><li><p><strong><span style="color:rgb(0, 0, 0);">Location:</span></strong><span style="color:rgb(0, 0, 0);"> Boston, MA (onsite)</span></p></li><li><p><strong><span style="color:rgb(0, 0, 0);">Training:</span></strong><span style="color:rgb(0, 0, 0);"> 2–3 weeks, Monday through Friday, 9:30 AM–6:00 PM</span></p></li></ul><p><strong><span style="color:rgb(0, 0, 0);">Available Shifts</span></strong></p><p><span style="color:rgb(0, 0, 0);">All positions are onsite and require 5 scheduled days per week.</span></p><p><strong><span style="color:rgb(0, 0, 0);">First Shift</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Workdays: Sunday, Monday, Tuesday, Wednesday, and Friday</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Hours: Between 7:00 AM and 6:00 PM</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Days off: Thursday and Saturday</span></p></li></ul><p><strong><span style="color:rgb(0, 0, 0);">Early Second Shift</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Workdays: Sunday, Monday, Tuesday, Thursday, and Friday</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Hours: 1:00 PM–10:00 PM</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Days off: Wednesday and Saturday</span></p></li></ul><p><strong><span style="color:rgb(0, 0, 0);">Second Shift</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Workdays: Monday, Tuesday, Thursday, Friday, and Saturday</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Hours: 2:00 PM–11:00 PM</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Days off: Sunday and Wednesday</span></p></li></ul><p><em><span style="color:rgb(0, 0, 0);">Please note: Exact start and end times for the first shift will be confirmed.</span></em></p><p><strong><span style="color:rgb(0, 0, 0);">Important Scheduling Expectations</span></strong></p><p><span style="color:rgb(0, 0, 0);">This is a </span><strong><span style="color:rgb(0, 0, 0);">24/7 call center that never closes</span></strong><span style="color:rgb(0, 0, 0);">, including holidays and during inclement weather.</span></p><ul><li><p><span style="color:rgb(0, 0, 0);">Holiday and severe-weather coverage is required.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Associates must be prepared to work their scheduled shifts during holidays and inclement weather.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Reliable attendance and flexibility are essential.</span></p></li></ul><p><strong><span style="color:rgb(0, 0, 0);">What You'll Do</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Handle high-volume inbound calls from hospitals and medical offices.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Follow established call scripts while providing professional, empathetic service.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Triage calls based on urgency, including emergency situations.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Page on-call medical staff for urgent requests.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Support after-hours hospital communication.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Update schedules, databases, and directories.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Document calls accurately across multiple computer systems.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Handle confidential patient information in accordance with HIPAA and company policies.</span></p></li></ul><p><strong><span style="color:rgb(0, 0, 0);">Requirements</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Previous call center experience and a history of steady job tenure are required.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Medical call center experience is preferred.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Excellent communication and customer service skills.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Professional phone presence.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Strong multitasking and documentation skills.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Typing speed of 40+ WPM preferred.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">High school diploma or equivalent.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Reliable attendance and ability to work onsite.</span></p></li></ul><p><strong><span style="color:rgb(0, 0, 0);">$500 Retention Bonus</span></strong><span style="color:rgb(0, 0, 0);"><br>Associates who are converted to a temp-to-hire assignment during this hiring cycle and remain actively employed for six months may be eligible for a $500 one-time retention incentive at their six-month anniversary.</span></p><p><strong><span style="color:rgb(0, 0, 0);">Hiring immediately! </span></strong><span style="color:rgb(0, 0, 0);">Apply today, then call </span><strong><span style="color:rgb(0, 0, 0);">617-598-2946</span></strong><span style="color:rgb(0, 0, 0);"> to speak with a recruiter.</span></p><br><br><b>Pay Details:</b> $21.00 to $25.00 per hour <br><br>Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. <br><br>Equal Opportunity Employer/Veterans/Disabled<br><br>Military connected talent encouraged to apply<br><br>To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy<br><br>The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:<br><ul><li>The California Fair Chance Act</li><li>Los Angeles City Fair Chance Ordinance</li><li>Los Angeles County Fair Chance Ordinance for Employers</li><li>San Francisco Fair Chance Ordinance</li></ul> <br><br><p><strong>Massachusetts Candidates Only:</strong> It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p><br><input type= "hidden" id="RecruitingOnly" value="false" />