
Billing Analyst
Beacon Hill · Commercial & Professional Services
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Job Description:
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Billing Analyst – Hybrid / Boston, MA
Our client, a consumer products organization, is seeking a Billing Analyst to support the finance team with billing operations and customer inquiries. This role focuses on managing billing-related requests, assisting with account documentation, and working with internal and external stakeholders to ensure timely resolution of routine billing matters.
Responsibilities
Respond to billing inquiries and customer requests
Provide billing documentation, invoices, and account-related information
Research and resolve routine billing issues
Prioritize and manage incoming requests in a timely manner
Partner with finance, sales, and other internal teams to support billing operations
Maintain accurate records and assist with administrative billing activities
Support ongoing process improvements and customer service efforts
Qualifications
Experience in billing, accounts receivable, accounting, finance, or a related field
Bachelor’s degree preferred but not required
Strong customer service and communication skills
Experience working in a ticketing or customer support environment preferred
Zendesk and/or NetSuite experience a plus, but not required
FTNE1473986AM_1790775669
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