Patient Access Liaison (hybrid)

Position Summary: Patient Access Liaison (hybrid) Monday- Friday 8:30am-5:00pmKey Responsibilities:1. Provides centralized scheduling services for a BCH Specialty Department Contact center.Performs tasks to meet patient access, scheduling, and patient satisfaction goals.2. Interacts with patients and families via telephone to provide information in response to inquiries.Identify caller’s needs, clarifies information, and provides centralized registration and schedulingfor service options of primary care and specialty care.3. Registers patients by collecting patient and insurance information.4. Gathers pertinent information for prescription and refill requests.5. Receives routine complaints and issues during telephone calls. Replies with the appropriatepredetermined response. Elevates non-routine issues to supervisor for further action6. Attends and participates in team meetings as required. Contributes by making suggestions forprocess improvementsMinimum Qualifications Education: High School Diploma / GEDWork Experience Required1 year of related experience, i.e., customer serviceexperience, preferably in a call center environmentor healthcare settingPreferred: Scheduling experience in a healthcare setting