Patient Experience Representative I- Cardiology Clinic

Position SummaryWorks under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key responsibilities Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Maintaining personal calendars for physician/supervisorScheduling meetings, programs and eventsRecording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededProcess Improvement:Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvementAssisting in implementing change in internal systems and proceduresMinimum qualificationsEducation:High school diploma or GED required. Bachelor’s degree preferredExperience:Previous customer service or administrative experience preferredAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsAbility to work with diverse internal and external constituenciesSchedule: Monday - Friday, Hybrid, rotating schedule 6:30am to 8pm.