
Customer Service Coordinator
Beacon Hill · Commercial & Professional Services
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Job Description:
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This temporary Customer Service Coordinator position offers $19.44-$20.90/hour, working 40 hours per week, 8:00 AM-5:00 PM, onsite in Haverhill, MA. The assignment is expected to last 7+ months and expected to start as soon as possible. This opportunity is with a food manufacturing company and focuses heavily on customer service, order/data entry, and coordinating order fulfillment across departments.
Key Responsibilities:
Enter and process customer purchase orders, including quantities, item numbers, ship dates, and delivery details
Review orders for accuracy and resolve or escalate discrepancies
Process order changes and revisions within required deadlines
Respond to customer inquiries and provide order and shipment updates
Maintain customer records, spreadsheets, order documentation, and departmental files
Assist with customer portals, shipping documentation, reporting, and data entry
Track open items, follow-ups, and deadlines
Coordinate with Planning, Production, Shipping, Logistics, and Sales regarding orders and inventory
Support changing department priorities in a fast-paced manufacturing environment
Candidate Qualifications:
High school diploma or equivalent required
Previous customer service, order entry, data entry, or administrative support experience preferred
Strong attention to detail, organization, and communication skills
Ability to multitask and manage changing priorities and deadlines
Proficiency with Microsoft Office, particularly Outlook and Excel
Ability to learn new systems and processes quickly
Practical problem-solving skills and ability to work independently after training
ERP/order management system or retailer portal experience preferred
Familiarity with shipping, logistics, or order fulfillment documentation is a plus
Food manufacturing or distribution experience is helpful but not required
A1480189CP_1793376380
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