Office Associate at Aerotek
Summary:
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.
Essential Duties and Responsibilities:
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.
Specific responsibilities include:
- Ensuring front office customer service (telephone and reception desk).
- Completing internal payroll.
- Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
- Time and Audit Billing report audit.
- Managing the distribution and explanation of expected and actual commission numbers.
- Resolution of all spread and commission related issues.
- Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
- Managing the Unemployment Process including claims and hearings.
- Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
- Managing the processing of payroll (sort, stuff and mail). * Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
- Managing all filing.
- Ensuring an adequate supply of Pre Employment Packets are on hand.
- Completing pre employment paperwork with contractors.
- Managing contractor and internal benefits program.
- Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
Education and/or Experience:
- BA/BS degree in Human Resources, Business, and Accounting preferred.
- 2 + years experience in a customer service related position.
- Ability to priorities, organize, problem solve and meet deadlines and goals.
- Ability to communication effectively and provide proper follow up.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors