SAP IS U CRM Senior Consultant -Project-Enterprise Solutions

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP IS-U CRM, Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.Work you’ll do/ResponsibilitiesProvide strategic and in-depth research, analysis, and recommendations related to Customer Servicebusiness processes, operational performance, and continuous improvement initiatives.Document business requirements and support compliance with applicable regulatory, operational, and internalcontrol requirements.Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,and regulatory and operational support.Act as a liaison between the business area and technical support organizations to ensure business needs areproperly documented and translated into technical requirements.Support business process analysis, procedure development, workflow optimization, issue resolution, testing,validation, and implementation of operational improvements.Support business continuity, governance, risk identification, escalation, operational reporting, and execution ofdepartmental priorities.Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement managementThe Team Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.QualificationsRequired6+ years experience in Change Management6+ yearsSAP experience· Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.· Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.· Advanced understanding of Web Applications.· Strong communication skills.Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experienceLimited immigration sponsorship may be availableAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you servePreferredAnalytical/ Decision Making ResponsibilitiesAnalytical ability to manage multiple projects and prioritize tasks into manageable work productsCan operate independently or with minimum supervisionExcellent Written and Communication SkillsAbility to deliver technical demonstrationsThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95000 to $150000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html