Supervisor, Billing Reimbursement

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.        We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!          NeoGenomics has an opening for a Billing Reimbursement Supervisor, operating fully remotely who wants to continue to learn in order to allow our company to grow.       Schedule: Monday to Friday 8:30am to 5:00pm Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:         As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.                Position Summary:        The Billing Reimbursement Supervisor is responsible for the supervision of assigned billing team and the associated revenue and receivable functions. Key duties include supervising the assigned billing team, supporting accurate, timely completion of all billing related functions, collections, and accounts receivable for the team, developing and maintaining written departmental procedures, and enforcing adherence to department and organizational policies and internal controls.  Core Responsibilities:Supervise assigned billing team ensuring day-to-day operations run efficiently and effectivelyCreates and enforces work standards, quality measures and process improvements, consistent with the organization's goals and objectivesManages workflow to meet daily, weekly and monthly deadlinesCoach, mentor and develop all team membersConducts regularly scheduled team meetings, communicating team goals and objectivesSupport maximum reimbursement through efficient billing and collections operations and effective accounts receivable management for teamCreates and maintains productivity reports for staff and Manager to maximize utilization of staff resources and for recognition of high performers based on department production standardsEncourages and facilitates continuous learning and development for self and othersManages work schedule efficiently, completing tasks and assignments on timeDemonstrates Integrity, Compassion, Accountability, Respect and Excellence values in daily work and interactionsEnsures aged receivables are proactively and diligently investigated and resolvedCommunicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of othersEnsures that claims are followed up on a timely basis and are accurate and completeWorks with collection staff, commercial insurance, Medicare, Medicaid, and HMO’s to collect all balances that are dueManages actions related to delinquent accounts and minimizes write-offsAssists with developing operational and volume metrics and analyzes them on a monthly basis. Reviews receivables aging and takes actions to drive down Days Sales Outstanding (DSO’s)Works with the Finance Department at month-end and helps to analyze and understand trendsCommunicates immediately to the Billing Reimbursement Manager and Director of Billing Reimbursement regarding any compliance related problems or unresolved processesPerformance appraisals, documenting deficiencies, developing plans for improvement and counseling employees Works with the Billing Reimbursement Manager to develop department objectives and performance goals; assists with monitoring work performance to determine staff resources utilization; assists with reviewing monthly work statistics; assists with establishing work performance standards and adjusts staffing levels as neededEnsures that billing and patient accounts record systems are maintained in accordance with generally accepted accounting principles and in compliance with state, federal, and company regulationsAdditional Responsibilities (may be assigned  Experience, Education and Qualifications:5+ years prior Medical Billing/Revenue Cycle experience, with laboratory billing preferredHigh School, Associates PreferredKnowledge of Business processes, accounting principles, billing practices, medical terms, CPT and ICD9 codingAbility to interact with IT and the laboratory departments to drive improvementsCreative problem solving and analytical skillsProven ability to drive resolution of billing issues with customersUnderstanding of internal controls & cash managementExperience working with Commercial Insurance, Medicare, Medicaid and HMO’sAbility to make sound decisions under stressful situationsDemonstrated success in leading team members to reach goals and objectivesGood computer skills including working knowledge of MS Office and medical billing software. (experience with Telcor/XIFIN a plus)Strong organizational skills and attention to detailAbility to work independently and within a team environmentMust be able to work in a fast paced, multi-tasking environment and maintain production and quality standards