Senior Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   We are seeking a highly motivated Software Engineer - Support to ensure the stability, availability, performance, and operational excellence of critical enterprise applications, APIs, and cloud platforms. This role is responsible for providing advanced production support, leading incident resolution efforts, driving root cause analysis, and collaborating with cross-functional teams to maintain highly reliable services.The ideal candidate will possess strong troubleshooting skills, experience supporting large-scale applications, and a passion for continuous improvement through automation, observability, and AI-enabled solutions.You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:Production Support & Incident ManagementProvide Level 3 production support for enterprise applications, APIs, cloud services, and integrated business platformsInvestigate, troubleshoot, and resolve complex production incidents, service disruptions, and customer-reported issuesLead incident response activities, facilitate bridge calls, coordinate recovery efforts, and provide timely stakeholder communications during major outagesPerform detailed root cause analysis (RCA) and drive corrective and preventive actions to prevent recurring issuesManage incidents throughout their lifecycle, ensuring proper documentation, escalation, resolution, and post-incident review activitiesSupport production deployments, release validations, and maintenance activitiesParticipate in a 24x7 on-call support rotation and provide after-hours support for critical business-impacting incidentsOperational ExcellenceDevelop and maintain support runbooks, troubleshooting guides, knowledge articles, and operational documentationIdentify recurring issues and recommend processes, configuration, monitoring, or system improvements to enhance platform stability and reliabilitySupport problem management efforts by identifying trends, recurring defects, and opportunities for service improvementCollaborate with engineering, infrastructure, database, cloud, network, and security teams to resolve cross-functional production issuesSupport disaster recovery testing, resiliency validation, and operational readiness activitiesAdhere to ITIL Incident, Problem, Change, and Service Management processesMonitoring, Observability & AutomationUtilize monitoring and observability tools such as Splunk, Dynatrace, Grafana, Azure Monitor, Application Insights, or equivalent platforms to monitor system health and performanceAnalyze application, system, API, and database logs to diagnose and resolve production issuesCreate and maintain dashboards, alerts, and operational reports to improve service visibility and incident responseLeverage enterprise-approved AI tools and automation solutions to streamline workflows, accelerate troubleshooting, and improve operational efficiencyDrive continuous improvement initiatives through automation, scripting, and process optimizationCloud & Platform SupportSupport applications and services hosted on modern cloud platforms and distributed architecturesPartner with development teams on deployments, platform upgrades, migrations, modernization efforts, and operational readiness reviewsSupport capacity planning, performance tuning, vulnerability remediation, certificate management, and compliance initiativesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field4+ years of experience in production support, application support, or software engineering4+ years of experience supporting large-scale enterprise applications and services4+ years of experience working with cloud technologies2+ years of experience working with Oracle or other relational database environments2+ years of experience using monitoring and observability platforms such as Splunk, Dynatrace, Grafana, Azure Monitor, or equivalent tools2+ years of experience analyzing applications, infrastructure, API, and database logs to diagnose production issues2+ years of experience supporting APIs, microservices, and distributed systems2+ years of experience working within a 24x7 operational support environment with on-call responsibilitiesPreferred Qualifications:Experience leading major incident management and coordinating cross-functional outage response activitiesExperience supporting highly regulated or mission-critical environmentsKnowledge of cloud-native architectures, containers, and orchestration platformsKnowledge of ITIL Incident, Problem, and Change Management processesExperience with vulnerability remediation, certificate lifecycle management, and operational compliance activitiesExperience leveraging enterprise-approved AI tools to streamline operational workflows and improve support effectivenessStrong stakeholder management and collaboration skills*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.        Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.     Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.      UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.    #RPO #GREEN