Regional IT Support Manager (4522)

Job Details: Job Location: 81 Hope Ave Worcester MA - Worcester, MA, Position Type: Regular Full-Time, Education Level: Bachelor Degree Required, Salary Range: $68000.00 - $85000.00Salary, Job Shift: Fixed Weekday Shift (Monday to Friday), Job Category: Office Professionals & Admin Support, Regional IT Support Manager Pay: $68,000-$85,000 Annually Hybrid role with travel required between Worcester, MA and Greenfield, NH Join Our Team We're seeking an experienced and service-oriented Regional IT Manager to lead technology support operations across multiple locations within our organization. This role provides leadership for regional IT services, ensuring employees have reliable, secure, and responsive technology resources to support their work. The ideal candidate is a strong people leader with hands-on technical expertise, a customer-focused mindset, and the ability to thrive in a fast-paced environment. If you're passionate about delivering exceptional IT support while mentoring staff and improving operational efficiency, we'd love to hear from you.  Benefits for Full-time employees:  Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution. Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.  Student Loan Assistance: Consolidation, counseling, & limited employer contribution! Discounted Tuition with College & University Partnerships! Tuition Assistance: Reimbursed or prepaid college coursework! Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills! Work-Life Balance: Generous Accrued Paid Vacation: 3 weeks in your first year! Vacation Cash-Out Option 3 Paid Personal Days 11 Paid Holidays  Accrued Paid Sick Time As the Regional IT Manager, you will: Lead daily IT support operations for multiple offices and program locations. Supervise and mentor regional IT support staff, including workload management, coaching, scheduling, and performance development. Oversee help desk ticket queues and ensure timely, professional resolution of service requests. Identify trends, recurring issues, and opportunities to improve service delivery and customer satisfaction. Coordinate support for desktop computers, laptops, mobile devices, printers, scanners, conference room technology, and business applications. Manage regional technology purchasing, equipment replacement, and lifecycle planning. Maintain accurate inventories of technology assets and equipment. Coordinate printer and copier support services. Partner with enterprise IT teams on cybersecurity, infrastructure, telecommunications, applications, and strategic technology initiatives. Support employee onboarding, transfers, and offboarding by coordinating equipment deployment and asset recovery. Ensure compliance with IT standards, documentation requirements, security protocols, and organizational policies. Assist with technology needs related to office relocations, new program openings, emergency response efforts, audits, and other operational changes. Prepare operational reports, ticket trend analyses, staffing updates, and purchasing summaries for IT leadership. What We're Looking For Previous supervisory or team leadership experience. Strong knowledge of: Microsoft 365 Desktop operating systems Endpoint management tools Printers and mobile devices Standard business technologies Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills. Ability to prioritize multiple tasks in a dynamic environment. Understanding of cybersecurity principles and information security best practices. Strong commitment to customer service and building positive working relationships. Why Join Us You'll have the opportunity to make a direct impact by supporting technology services that enable staff to deliver critical services to the communities we serve. We offer a collaborative work environment, opportunities for professional growth, and the chance to lead meaningful technology initiatives that improve organizational effectiveness. If you're an experienced IT professional who enjoys leading teams, solving problems, and delivering exceptional customer service, we encourage you to apply. Qualifications: Bachelor degree required Standard driver’s license – class C or class D 3 – 5 years of related experience