Enterprise Account Manager - Northeast

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Must reside w/ in Territory - PA, NJ, up through NY and New England. The Enterprise Account Manager (EAM) is responsible for managing service, support, account expansion, account management and ongoing relationship development in conjunction with our Enterprise Solutions Executives for Ambry’s existing institutional client base. The EAM will complement the needs of multiple departments, share ideas, optimize solutions and programs for institutional clients. The Enterprise Account Manager works closely with clients, commercial sales and implementation to optimize client success with the CARE product in addition to service and support for other current and future Ambry products. Collaboration within Ambry’s Sales team is essential for success within this role. Collaborating peers include but are not limited to Account Executives, Area Sales Directors, Field Implementation Managers, Technical Implementation Managers, IT, Software Development, Enterprise Solutions Executives, Enterprise Sales Directors, Marketing and Genetic Science Liaisons. Duties and Responsibilities: Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue (User Engagement and Adoption, Workflow Revisions, Integration Build Out, Training, Operational and Clinical Efficiencies, etc.) Collaborate with institutional clients on VOC for IT and Software Development of CARE solution Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials and Marketing Outreach Ensure clients have a strong, layered (multiple levels of Ambry engaging the customer where appropriate), and trouble-free experience with Ambry products and services In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services Collaborate with ESE, AE and ASD to establish CARE Steering Committee, within institutional clients to set up and develop monthly and quarterly client business reviews along with the ESE and/or AE Responsible for driving growth within institutional clients for revenue, sites and compliance to generate sustainable and reproducible results Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer Work collaboratively as part of the customer team by partnering, building plans and communicating with AEs, Digital Health Operation, IT and Soft Devand other internal colleagues to ensure aligned customer engagement and effective support Identify up sell and expansion opportunities to scale CARE business and partnerships, while ensuring renewal and retention metrics are exceeded Proactively liaise with customers, understand their expectations, build trust and maintain rapport Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals Responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership Develop a mix of product and industry knowledge, an innovative problem-solving mindset, client relationship management skills, and the ability to inspire action with a strong business case An Account Manager is expected to be able to lead the overall client governance and build strong relationships with the operational leaders, including ESE’s, Digital Health Opps, VP and C-Suite executives, that strengthen Ambry’s position to drive change, solve issues, and retain and expand Ambry’s business with the customer Requirements Proven experience in sales or as a sales support specialist providing solutions based on customer needs 3-5 Years of experience in sales, project management, software sales or Healthcare IT within the health system, IDNs and regional laboratory market. Strong communication, leadership, executive presence and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels Excellent organizational and resource management skill competencies Health System Navigation and Strategic Agility Innovation Management Ability in problem-solving and negotiation BS/BA in business administration, sales or relevant field $100,000 - 130,000 per year The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster. At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community. At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, FSA, paid sick leave and generous paid time off (PTO) program. The Company reserves the right to make changes to the 401k plan from time to time. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment. The Company believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly. To review Ambry’s Privacy Notice, click here: Ambry’s Privacy Notice To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics