Customer Service/Administrative Assistant Representative

To Apply for this Job Click Here This Customer Service/Administrative Assistant opportunity is with a Boston-based housing services organization. The position is 100% onsite in Boston, MA and is expected to last at least three months, with potential for temp-to-hire consideration. The schedule is Monday through Friday, 8:45 AM to 5:00 PM, and the pay is $23/hour. Responsibilities: Review, process, and close customer service tickets accurately and efficiently Manage a high volume of inbound and outbound customer calls Provide professional, patient, and courteous customer support Document customer interactions and updates within internal systems Navigate multiple software platforms while maintaining accuracy Research and resolve customer inquiries in a timely manner Escalate complex issues as needed Maintain detailed and organized records of customer communications Follow established procedures and service standards Collaborate with internal departments to support timely issue resolution Meet productivity and quality expectations in a fast-paced office environment Qualifications: Previous customer service, call center, or administrative support experience preferred Advanced Microsoft Word skills required Proficiency with Microsoft Office, including Outlook and Excel Strong technical aptitude and ability to learn new software quickly Comfortable navigating multiple systems and databases simultaneously Excellent verbal and written communication skills Strong attention to detail, organization, and accuracy Ability to prioritize tasks effectively in a fast-paced environment Patient, professional, and empathetic customer service approach Self-motivated, dependable, and willing to take ownership of responsibilities Strong sense of urgency and time management skills Positive, team-oriented attitude Qualified candidates encouraged to apply for immediate consideration. A1477350SO_1791989073 To Apply for this Job Click Here