Customer Success Specialist

To Apply for this Job Click Here This Customer Success Specialist position offers $23/hr and is based in Boston with a hybrid schedule averaging 3 onsite days per week after an initial two-week onsite training period. The role is with a digital automotive technology company focused on supporting dealer customers through technical troubleshooting, customer service, and operational support. The assignment is expected to last 3+ months with potential for extension or conversion. Standard hours transition from 9:00 AM – 5:00 PM onsite for the first two weeks to a fixed 10:00 AM – 6:00 PM schedule thereafter. Responsibilities: Provide customer support via phone, email, and chat Resolve customer, internal stakeholder, and vendor inquiries and issues Escalate complex problems when necessary Gather customer feedback and share insights with product and sales teams Collaborate cross-functionally to identify solutions and communicate updates Troubleshoot technical issues and deliver a positive customer experience Support revenue growth and customer retention through effective problem resolution Qualifications: Bachelor’s degree or 1-3 years of relevant experience Professional customer support experience in a corporate environment Strong written and verbal communication skills Excellent problem-solving abilities Customer-focused mindset Ability to manage multiple priorities simultaneously Strong attention to detail A1478268CP_1792165572 To Apply for this Job Click Here