Regional Site Specialist in Cambridge, Massachusetts, United States of America

<p style="text-align:left"><u><b>Work Schedule</b></u></p>Standard (Mon-Fri)<p style="text-align:inherit"></p><p style="text-align:left"><u><b>Environmental Conditions</b></u></p>Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, No contact lens allowed; prescriptive glasses will be provided, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Various outside weather conditions, Will work with hazardous/toxic materials<p style="text-align:inherit"></p><p style="text-align:left"><b><u>Job Description</u></b></p><p style="text-align:inherit"></p><p style="color:!important"><b>Pay</b>: $26.60</p><p><b>Schedule</b>: Flexible during operating hours, 7:00am - 5:00pm EST, Monday-Friday</p><br /><p style="color:!important"><span style="color:#5c5f66">As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.  </span></p><br /><p style="color:!important"><span style="color:#5c5f66"><b>Location/Division Specific Information</b> </span></p><br /><p style="color:!important"><span style="color:#5c5f66"><b>How do we make an impact?</b> </span></p><p style="color:!important"><span style="color:#5c5f66">Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. </span></p><br /><p style="color:!important"><span style="color:#5c5f66"><b>What will you do?</b> </span></p><ul><li style="color:!important"><span style="color:#5c5f66">Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation  </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Analyzes/maintains/reconciles various reports to ensure contractual requirements are met </span></li><li><span style="color:#5c5f66">Travel between sites to ensure coverage and upkeep of services</span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Engage in process improvement activities </span></li><li style="color:!important"><span style="color:#5c5f66">May perform other responsibilities as assigned by management </span></li></ul><br /><p style="color:!important"><span style="color:#5c5f66"><b>How will you get here?</b> </span></p><p style="color:!important"><span style="color:#5c5f66"><b>Education</b> </span></p><p style="color:!important"><span style="color:#5c5f66">High school diploma or equivalent required. </span></p><p style="color:!important"><span style="color:#5c5f66"><b>Experience</b> </span></p><p style="color:!important">2 years of customer experience is preferred. </p><p style="color:!important">Related experience within a laboratory setting is also a plus.</p><br /><p style="color:!important"><span style="color:#5c5f66"><b>Knowledge, Skills, Abilities </b> </span></p><ul><li style="color:!important"><span style="color:#5c5f66">Able to read, write, and speak English fluently </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed. </span></li><li><span style="color:#5c5f66">Access to a vehicle is a required to travel between sites.</span></li></ul><p><br /><br /></p><p style="color:!important"><span style="color:#5c5f66"><b>Physical Requirements / Work Environment</b> </span></p><ul><li style="color:!important"><span style="color:#5c5f66">Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)  </span></li><li><span style="color:#5c5f66">Regional Site Specialists are assigned to sites on a weekly basis dependent on coverage / service needs, will require the ability to travel.</span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Ability to work in environments with varied temperatures (cold rooms, outside, etc.) </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">Ability to work overtime, as needed. </span></li></ul><ul><li style="color:!important"><span style="color:#5c5f66">As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria. </span></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Compensation and Benefits</b></u></p>The hourly pay range estimated for this position based in Massachusetts is $19.64–$27.10.<p style="text-align:inherit"></p><p style="text-align:left">This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:</p><ul><li><p style="text-align:left"><span>A choice of national medical and dental plans, and a national vision plan, including health incentive programs</span></p></li><li><p style="text-align:left"><span>Employee assistance and family support programs, including commuter benefits and tuition reimbursement</span></p></li><li><p style="text-align:left"><span>At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</span></p></li><li><p style="text-align:left"><span>Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</span></p></li><li><p style="text-align:left"><span>Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount</span></p></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><span>For more information on our benefits, please visit: </span> <a href="https://jobs.thermofisher.com/global/en/total-rewards" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WKM0">https://jobs.thermofisher.com/global/en/total-rewards</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></a></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p></p><p></p><p></p>