Director, Sales Operations and Field Effectiveness

The Role Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients. Moderna continues to expand its innovative mRNA platform across diseases and therapeutic areas, and this role will play a critical part in preparing for the launch of Moderna’s first commercial oncology therapeutic, including intismeran autogene (INT), a personalized mRNA therapy being developed in collaboration with Merck. Reporting to the VP of Sales, you will build and optimize the operational infrastructure, analytics, field operating model, account management approach, and field capabilities required to translate commercial strategy into consistent execution, launch readiness, and an exceptional customer experience. As a strategic partner to Moderna’s commercial leadership team and our alliance partner, you will help integrate the complexities of the product, our customers, and the combined field organization into a cohesive operating plan while establishing foundational capabilities for Moderna’s growing oncology business. Here’s What You’ll Do Partner with the VP of Sales, Regional Business Directors, and alliance partners to develop and execute the commercial strategy, including the field operating model, account management strategy, performance analytics, and performance management platform. Build and optimize the operational processes and field capabilities required to maximize field effectiveness, efficiency, launch readiness, and the customer experience across the combined field organization. Drive the adoption and practical application of analytics tools that strengthen the field’s understanding of opportunities at the territory and regional levels, enable rigorous business planning, and establish KPIs to assess performance and impact. Support business planning at the territory, regional, and national levels, ensuring field teams and leadership have the insights, processes, and operating mechanisms required to translate strategy into coordinated execution. Work closely with the Training Lead to assess field performance, identify capability gaps, and implement targeted solutions that strengthen field effectiveness and commercial impact. Collaborate internally and with our alliance partner to establish effective field communication and feedback mechanisms that promote coordination, enable timely issue resolution, and maintain alignment with commercial leadership. Partner with Strategic Insights and Customer Engagement teams to maximize the value of analytics and CRM tools, capture actionable field feedback, and lead enhancements that continuously improve field execution and the customer experience. Lead the design, implementation, and ongoing optimization of field incentive compensation programs in partnership with Commercial leadership and cross-functional stakeholders, ensuring programs reinforce performance and remain aligned with business objectives. Collaborate with Legal and Compliance to ensure field operational processes, programs, and ways of working align with company policies and applicable compliance standards. Bring together account management, analytics, performance management, field communications, training insights, CRM capabilities, and alliance-partner ways of working into an integrated operating model capable of supporting the complexity of a personalized oncology therapeutic launch. Serve as an individual contributor with significant enterprise influence, working across Commercial leadership, Regional Business Directors, field teams, cross-functional partners, and our alliance partner to drive alignment and execution without direct people-management responsibility. Help identify opportunities to responsibly apply Generative AI and other advanced digital tools within field operations—for example, accelerating insight generation, supporting business planning, synthesizing field feedback, and improving the usability of commercial analytics—while working within Moderna’s governance and compliance expectations. Play a foundational role in building Moderna’s oncology commercial capabilities, helping shape the systems, processes, and ways of working that can support the successful launch of INT and the evolution of Moderna’s oncology business. The key Moderna Mindsets you’ll need to succeed in the role: “We act with dynamic range, driving strategy and execution at the same time at every step.” “We digitize everywhere possible using the power of code to maximize our impact on patients.” Here’s What You’ll Need (Basic Qualifications) Bachelor’s degree required 10+ years progressive experience in pharmaceutical or biotech sales leadership, commercial operations, business excellence, and field enablement roles. Significant oncology experience including supporting launches, building operations capabilities, and building field excellence solutions to ensure the highest level of performance and execution. Demonstrated knowledge of field force sizing and design, targeting, incentive compensation, business planning, and CRM systems. Strong analytical skills with the proven ability to translate complex sales data, account information, and market knowledge into actionable insights for the field organization. Exceptional collaboration, communication, and leadership skills working in a dynamic environment with multiple cross functional partners Here’s What You’ll Bring to the Table (Preferred Qualifications) Experience executing in an alliance relationship. Experience working in an innovative, dynamic, rapidly evolving organization An ownership mindset including the ability to manage change and maintain a solutions-oriented mindset Experience leveraging commercial data, digital platforms, automation, and artificial intelligence to enhance operational efficiency and field effectiveness. A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative. Our Working Model  As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. Moderna is a smoke-free, alcohol-free, and drug-free work environment. Pay & Benefits At Moderna, we believe that when you feel your best, you can do your best work. That’s why our benefits and well-being resources are designed to support you—at work, at home, and everywhere in between. Competitive healthcare, plus voluntary benefit programs to support your unique needs A holistic approach to well-being, with access to fitness, mindfulness, and mental health support Family planning benefits, including fertility, adoption, and surrogacy support Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown Savings and investments to help you plan for the future Location-specific perks and extras The salary range for this role is $183,800.00 - $330,300.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance. About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. Equal Opportunities Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Accommodations We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.  Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. - Our Mission and Vision At Moderna we are pioneering the development of a new class of drugs made of messenger RNA (mRNA). This novel drug platform builds on the discovery that modified mRNA can direct the body’s cellular machinery to produce nearly any protein of interest, from native proteins to antibodies and other entirely novel protein constructs that can have therapeutic activity inside and outside of cells. We have a clear mission to propel the field of mRNA science forward and deliver new medicines to patients and a unique vision for how to achieve this mission. Our Mission: To deliver on the promise of transformative messenger RNA (mRNA) science to bring new medicines to patients. Our Vision: To unlock the potential of mRNA by establishing an ecosystem of teams and partners that will work together to develop the broadest possible array of drugs, across diverse therapeutic areas and routes of administration, for serious diseases that are not treatable today. Third Party Staffing Agencies Moderna does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Moderna from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Moderna and do not obligate Moderna to pay fees if we hire from those resumes. Reasonable Accommodation Notice Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform the company's personnel representative by calling 617-460-9346 or emailing humanresources@modernatx.com if you need assistance completing any forms or to otherwise participate in the application process. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Return Home