Customs Director in Waltham, Massachusetts, United States of America

<p style="text-align:left"><u><b>Work Schedule</b></u></p>Standard (Mon-Fri)<p style="text-align:inherit"></p><p style="text-align:left"><u><b>Environmental Conditions</b></u></p>Office<p style="text-align:inherit"></p><p style="text-align:left"><b><u>Job Description</u></b></p><p style="text-align:inherit"></p><p><b>Director, Custom & Clinical Solutions</b></p><br /><p>The Director, Custom & Clinical Solutions is responsible for leading PSX Custom Solutions business, with full portfolio, operational, and financial accountability (P&L). </p><br /><p>The role defines and executes the long-term strategy for the Custom portfolio, translating customer needs into commercially successful solutions while building scalable capabilities that enable transition into standardized products and future diagnostic applications.</p><br /><p>This leader drives business growth by combining strong leadership with deep understanding of the diagnostic and regulatory landscape. The Director leads a multidisciplinary organization responsible for the business aspects, the strategy, and the technical development, fostering a customer-centric culture that balances innovation, technical feasibility, and profitability.</p><br /><p>The Director partners closely with Business Development, Commercial, R&D, Operations, Legal, Quality, Finance, and Thermo Fisher clinical teams to ensure successful execution of customer projects while developing a scalable Custom business model.</p><br /><p><b>How will you make an impact:</b></p><p><b>Business Leadership</b></p><ul><li>Own the Custom & Clinical Solutions business with full P&L responsibility.</li><li>Define and execute the long-term strategy for the Custom portfolio.</li><li>Drive profitable business growth through effective portfolio management, pricing, and resource allocation.</li><li>Develop annual operating plans, revenue forecasts, and profitability targets.</li></ul><p><b>Portfolio Strategy</b></p><ul><li>Define the strategic direction and roadmap for the Custom business.</li><li>Prioritize investments based on strategic value, customer impact, technical feasibility, and financial return.</li><li>Lead the transition of successful custom projects into standard products in collaboration with Translational R&D and Product Management.</li></ul><p><b>Customer & Commercial Leadership</b></p><ul><li>Build trusted relationships with pharmaceutical, biotechnology, diagnostics, and academic customers.</li><li>Partner with Business Development and Commercial teams to identify and prioritize strategic opportunities.</li><li>Translate customer requirements into differentiated and commercially viable solutions.</li><li>Lead executive customer discussions and complex negotiations.</li></ul><p><b>Business & Financial Management</b></p><ul><li>Own project financials, business cases, and pricing strategies.</li><li>Ensure pricing reflects market value while maintaining healthy margins.</li><li>Review portfolio performance and optimize resource allocation.</li><li>Implement KPIs and dashboards for revenue, pipeline, profitability, and project execution.</li></ul><p><b>Regulatory & Market Leadership</b></p><ul><li>Maintain strong understanding of the diagnostic market and evolving regulatory landscape.</li><li>Ensure portfolio strategy aligns with future clinical and diagnostic opportunities.</li><li>Partner with Regulatory and Quality organizations to enable compliant solution development.</li></ul><p><b>Organizational Leadership</b></p><ul><li>Lead and develop a multidisciplinary team focused on execution, collaboration, and customer success.</li><li>Drive change management and organizational development.</li><li>Foster an entrepreneurial mindset while ensuring disciplined execution.</li><li>Coach leaders and build future organizational capabilities.</li></ul><p><b>Cross-functional Leadership</b></p><p>Lead cross-functional governance to ensure alignment between customer needs, business priorities, and technical execution.</p><p>Collaborate closely with:</p><ul><li>Business Development</li><li>Commercial</li><li>Product Management</li><li>R&D</li><li>Translational R&D</li><li>Operations</li><li>Regulatory Affairs</li><li>Quality</li><li>Finance</li><li>Clinical Affairs</li></ul><br /><p><b>How will you get here:</b></p><p><b>Education</b></p><ul><li>PhD or Master's degree in Life Sciences, Biotechnology, Molecular Biology, Bioengineering, or related field.</li><li>MBA or equivalent business education is preferred.</li></ul><p><b>Experience</b></p><ul><li>12+ years of leadership experience in Life Sciences, Diagnostics, Biotechnology, or Healthcare.</li><li>Proven experience in Product Management, Business Development, General Management, or Strategy.</li><li>Experience owning business performance and financial accountability.</li><li>Strong understanding of diagnostics, regulated products, and pharmaceutical customer workflows.</li><li>Demonstrated success leading cross-functional organizations and complex customer engagements.</li></ul><br /><p><b>Success in this role includes:</b></p><ul><li>Revenue growth and profitability</li><li>Achievement of P&L objectives</li><li>Business development pipeline growth and conversion</li><li>Customer satisfaction and retention</li><li>Successful delivery of custom projects</li><li>Number of custom projects transitioned into standard products</li><li>Portfolio profitability and pricing performance</li><li>Cross-functional execution and delivery</li><li>Employee engagement and talent development</li></ul><p><br /><br /></p><br /><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Compensation and Benefits</b></u></p>The salary range estimated for this position based in Massachusetts is $176,000.00–$264,050.00.<p style="text-align:inherit"></p><p style="text-align:left">This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:</p><ul><li><p style="text-align:left"><span>A choice of national medical and dental plans, and a national vision plan, including health incentive programs</span></p></li><li><p style="text-align:left"><span>Employee assistance and family support programs, including commuter benefits and tuition reimbursement</span></p></li><li><p style="text-align:left"><span>At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</span></p></li><li><p style="text-align:left"><span>Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</span></p></li><li><p style="text-align:left"><span>Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount</span></p></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><span>For more information on our benefits, please visit: </span> <a href="https://jobs.thermofisher.com/global/en/total-rewards" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WKM0">https://jobs.thermofisher.com/global/en/total-rewards</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></a></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p></p><p></p><p></p>