Patient Experience Representative- Temp: Schedule: 3-11pm

Position summaryAs a part time temp Patient Experience representative, you will work to provide administrative support to the General medicine unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Schedule: Leave of absence - temp: 3-11pm M-F (24/hour a week) (days will vary) Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProcessing admissions/dischargesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesShift: Schedule: Leave of absence - temp: 3-11pm M-F (24/hour a week) (days will vary)