Business Systems Associate

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Business Systems AssociateReference #46288Waterdown, Ontario  About the RoleL3HARRIS WESCAM Manufacturing Engineering team is looking for a new member to act as primary interface to the business with regards to an internally developed web application MES. This role will be active in addressing bugs, maintenance, general concerns and process improvements to the application. To accomplish this the individual will need to elicit and document requirements from business stakeholders, communicate with developers and guide stakeholders through the software development life cycle. The individual will have the opportunity to expand our data visibility by developing Power BI dashboards. As part of this role the individual will become the subject matter expert of the application. Primary ResponsibilitiesAct as the frontline support for MES to resolve issues, create and manage tickets, support resolution of user issues, identify and document bugs and improvement suggestions, and coordinating support with the project Lead for timely resolutionOwn a support request ticketing system. This includes managing volunteers across various shiftsLead/participate in techniques outlined by the BABOK to understand the business needs and translate the output into requirements Lead small to medium-sized IT/Operations projects using project management tools and methodologies Design test plans and conduct or support testing for new features and projects to ensure system performance and stability is maintainedWork directly with MES Product Owner to prioritize feature backlog and maximize value/efficiency in changesProvide operations-related data requests, regularly communicate MES system status, progress on tickets, and upcoming changes to shop floor stakeholders and operations leadershipUse data analysis and root cause investigation to recommend and implement continuous improvement initiatives within MES and related processesCreate and maintain detailed documentation of MES functionality, bug investigations, and user-facing changesProactively identify areas of system inefficiency and work with cross-functional teams to improve usability and performanceProvide support during MES downtime or high-impact system incidentsCollaborate on automation initiatives, including BI Reports, and other relevant tools to enhance efficiency and streamline processes where automation can be incorporatedUse technical communication skills both written and verbal, dynamic, resourceful team member that is known for sense of initiative, urgency and innovationEngage with the shop floor providing updates, clarifying needs and changes, and collecting requirements for changesAll other tasks as assigned by Manager or Operations Leadership Desired Skills and KnowledgeAdvanced user of Microsoft tools with an emphasis on DevOps, Excel, PowerBI, T-SQL, and VisioKnowledge of Agile methodologies (certification would be considered an asset)Excellent technical communication skills both verbal and writtenExcellent organizational and planning/project management skillsAbility to translate technical data and system changes into clear communication for non-technical stakeholdersExperience with software testing, test plan creation, and bug documentationExperience working with DevOps, Agile workflows, and managing support ticket pipelinesDemonstrated ability to manage multiple tasks and priorities in a fast-paced, production-focused environmentA proactive mindset, comfortable taking initiative and working independentlyKnowledge of Continuous Improvement & Lean Manufacturing PrinciplesProficiency in Power BI or equivalent toolsetsDynamic, resourceful and are known for sense of initiative (sense of urgency, innovative problem solver)Ability to challenge the status quo and provide recommendations with supporting dataUnderstanding of business systems architectureAbility to influence others, and get momentum for your ideas and directionHigh energy, positive mindset, constantly focused on how to get betterAbility to learn and grow within a fast-paced environmentStrong facilitation skills, bringing together cohesive and highly engaged teams, with a focus on cross-functional problem solving (ex. 5 why, fishbone, cause map, etc.)Strong presentation skills with the ability to easily explain technical concepts to a non-technical audienceLean methodology tools1-3 years of experience in a business analyst, technical support, or operations system’s roleExperience in an environment that creates/maintains websitesMust be eligible to meet requirements for Controlled Goods Program (CGP)Demonstrated ability to lead cross-functional teams and manage multiple projects concurrentlyKnowledge of ISO9000/AS9100 standards is an asset Education and ExperienceRequires broad theoretical job knowledge.Bachelor’s Degree with 0 to 2 years of prior related experience.In lieu of a degree, minimum of 4 years of prior related experience.  At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.