Problem Resolution Representative On-site Marlborough, MA 200 Forest St 10/22/2026

Job DescriptionProblem Resolution Representative - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PMDepartment: Anatomic Pathology (Histology and Cytology)Pay range: $25.36 - $27.76 / hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours•    Best-in-class well-being programs•    Annual, no-cost health assessment program Blueprint for Wellness®•    healthyMINDS mental health program•    Vacation and Health/Flex Time•    6 Holidays plus 1 'MyDay' off•    FinFit financial coaching and services•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service•    Employee stock purchase plan•    Life and disability insurance, plus buy-up option•    Flexible Spending Accounts•    Annual incentive plans•    Matching gifts program•    Education assistance through MyQuest for Education•    Career advancement opportunities•    and so much more! The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens. Responsibilities: Communicate with and educate clients in order to expedite patient results  Resolve problematic Histology and Cytology cases  Pull and monitor worklists and pending lists  Locate missing patient samples  Enter TIQ problems into the LIS  Provide priority handling of patient samples with limited stability and problems impacting their processing  Research, investigate and resolve incoming client faxes/phone calls  Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results  Resolve and process “Name Mismatches” and provide proper notification to clients along with follow-up documentation for reporting purposes  Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels.  This will require the ability to research test ordering information  Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution  Other duties as assigned  Qualifications: ' Required Work Experience:   3 years experience in AP Support environment  Physical and Mental Requirements:   The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.   Ability to stand and work at the bench for long periods of time.   Frequent walking and/or standing.   May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity  Knowledge:   Functional knowledge of medical terminology  Skills:   PC skills, including working knowledge of MS Office  Strong Data Entry skills  Excellent clerical, organizational, phone and communication skills  Strong problems solving skills  Education High School Diploma or Equivalent (Required) 70631Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.