Customer Complaint Specialist

<p><span style="color:black;">Adecco Staffing is sourcing for a Customer Complaint Specialist in Andover, MA! This role is 100% ON-SITE and is a temp-to-potential-hire opportunity.<br>&nbsp;</span></p><p><strong><span style="color:black;">Hours: </span></strong><span style="color:black;">8:30AM-5:30PM, Monday-Friday</span></p><p><strong><span style="color:black;">Pay: </span></strong><span style="color:black;">$25/hour</span></p><p><span style="color:black;"><br></span><strong><span style="color:black;">Job Summary:</span></strong><span style="color:black;"><br><br>This position is responsible for performing tasks that ensure compliance with United States and Canadian regulations for the handling and management of complaints and adverse event reporting. Responsibilities include documenting, processing, and closing of customer com plaints. This position is also responsible for maintaining positive customer relationships within compliance of company policies.</span></p><p><span style="color:black;"><br></span><strong><span style="color:black;">Job Responsibilities:</span></strong></p><ul><li><p><span style="color:black;">Document complaints in the complaint management system.</span></p></li><li><p><span style="color:black;">Process incoming complaint product shipments (i.e., open and process mail)</span></p></li><li><p><span style="color:black;">Review complaints to determine whether regulatory authority reporting and/or assessment by the Product Safety Officer is warranted.</span></p></li><li><p><span style="color:black;">Assist with com plaint shipment to the Designated Complaint Handling Unit (OCH U).</span></p></li><li><p><span style="color:black;">Review complaint analysis reports and close out customer com plaints according to applicable regulatory<br>requirements and company policies and procedures.</span></p></li><li><p><span style="color:black;">Write letters to clinicians and/or regulatory authorities regarding complaints.</span></p></li><li><p><span style="color:black;">Communicate with external and intern a I customers via the regulatory telephone queue and department email<br>inbox.</span></p></li></ul><p><span style="color:black;"><br></span><strong><span style="color:black;">Requirements:</span></strong></p><ul><li><p><span style="color:black;">High School Diploma</span></p></li><li><p><span style="color:black;">1-3 years of prior customer complaint experience (dental product experience strongly preferred)</span></p></li><li><p><span style="color:black;">Computer skills, using SAP and Microsoft Applications</span></p></li><li><p><span style="color:black;">Exceptional written/oral communications, being able to work as apart of a team</span></p></li></ul><p><br>If you are interested, please apply with your <strong><u>updated</u></strong> resume!</p><br><br><b>Pay Details:</b> $25.00 per hour <br><br>Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. <br><br>Equal Opportunity Employer/Veterans/Disabled<br><br>Military connected talent encouraged to apply<br><br>To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy<br><br>The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:<br><ul><li>The California Fair Chance Act</li><li>Los Angeles City Fair Chance Ordinance</li><li>Los Angeles County Fair Chance Ordinance for Employers</li><li>San Francisco Fair Chance Ordinance</li></ul> <br><br><p><strong>Massachusetts Candidates Only:</strong> It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p><br><input type= "hidden" id="RecruitingOnly" value="false" />