Problem Resolution Specimen Technician

Job DescriptionProblem Resolution Specimen Technician - Pittsburgh, PA, Monday to Friday, 9:00 PM to 5:30 AM, with rotational weekends    This position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties,  Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.    Pay range: Minimum of $22.25+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours  Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 'MyDay' off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities: Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures  May be responsible for calling clients to obtain resolution of problems  Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution  Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)  Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels   Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care  Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability  Responsible for correctly entering TIQs/TNPs   Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens   Identifies and escalates trending problems to department management as appropriate.  Working knowledge of MS Office  Perform all other job duties as assigned  Qualifications: Required Work Experience:   Internal candidates will need a minimum of one year in Specimen Tech III/related role.  Preferred Work Experience:   Minimum of 3 years Lab experience preferably in a production environment  Laboratory experience with strong Specimen Processing background preferred.  Medical background preferred which includes medical terminology applicable to a clinical laboratory.  Physical and Mental Requirements:   Must meet productivity and quality standards of the department  Must be able to handle multiple tasks and work in a fast-paced environment  Works in a biohazard environment, practicing good safety habits  Able to sit or stand for long periods  Skills:   Must have strong written and verbal communication skills   Communicates effectively with all levels of internal and external staff  Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills  Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures  Fosters a team-oriented work environment.   Knowledge of medical and laboratory terminology preferred  Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to  PC skills including the ability to run reports & use to manage workflow; real-time thru-put  Education High School Diploma or Equivalent (Required) 67686Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.