Technical Help Desk and Support Engineer at enLabel Global Services, Inc.

This role will be in person - on site We are seeking a Technical Help Desk and Support Engineer to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: · Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware · Handle business-critical IT tasks and system improvements · Enable faster and smarter business processes and employee productivity · Research and evaluate emerging technologies, hardware, and software · Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, Adobe, and G-Suite products Qualifications: · Install, configure, and support workstation software, hardware, printers, and phones · Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy · Execute system and network administration, design, documentation, implementation, and testing., ensuring components meet needs and work together seamlessly · Implement applications and software upgrades, as well as performance troubleshooting · Train employees on both software and hardware, troubleshoot, and provide technical support when needed · Implement and monitor daily backup and recovery procedures · Moderate to high level of understanding of MS SQL, and scripting languages such as JavaScript, as well as AWS, etc… · Excellent written and verbal communication skills · Positive and professional demeanor · Previous experience in customer service, sales, or other related fields is desirable