Senior Manager, Manufacturing Technical Services

Job Description General Summary: The Senior Manager, Manufacturing Technical Operations (MTO), is responsible for developing and executing the quality-record strategy for quality events supporting internal Cell and Gene Therapy (CGT) manufacturing. The role provides end-to-end oversight of quality events, including corrective and preventive actions (CAPAs), change controls, deviations, and analytical investigations. Responsibilities include reviewing quality metrics and trends; escalating cross-functional risks and issues; and establishing operational excellence practices that strengthen quality event compliance, investigation quality, timely record closure, and the sustainable implementation of CAPAs and change controls. The Senior Manager partners closely with Manufacturing, Quality Assurance, and other cross-functional stakeholders to promote a quality event center of excellence and support continuous improvement across the site. This is an on-site position at the Boston site with a Wednesday-Saturday 1st shift schedule. Key Duties and Responsibilities: Lead and develop a high-performing team of five or more responsible for quality-record execution, including change controls, CAPAs, deviations, and analytical investigations Provide strategic oversight and project leadership for complex, high-impact CAPA and change-control records Lead cross-functional investigations for major and critical deviations to determine root cause, define appropriate corrective and preventive actions, and present findings and recommendations to the leadership team for endorsement Establish, implement, and continuously promote MTO- and QA-aligned best practices to advance quality-event center-of-excellence capabilities Lead triage and proposal meetings for deviations, analytical investigations, CAPAs, and change controls Monitor quality-event performance, including compliance metrics, record-aging data, and recurring trends, to identify risks, prioritize work, and allocate resources using data-driven decisions Drive continuous improvement of departmental and site practices, procedures, systems, and activities related to quality-event management. Partner with cross-functional stakeholders to ensure timely, compliant, and effective closure of quality records Support inspection readiness by ensuring quality-event documentation is complete, scientifically sound, and aligned with applicable GMP requirements Perform other duties and lead additional projects as needed to meet departmental and business requirements Knowledge and Skills: In-depth knowledge of the conceptual and practical application of current Good Manufacturing Practices (cGMPs) within a pharmaceutical or biopharmaceutical manufacturing environment Strong understanding of global GMP requirements and quality-system expectations supporting GMP manufacturing Demonstrated experience managing complex projects, priorities, timelines, and cross-functional stakeholders Strong analytical and problem-solving skills, including the ability to evaluate trends, identify systemic issues, and implement sustainable improvements Excellent verbal and written communication skills, with the ability to tailor messaging, terminology, and level of detail to the intended audience Strong leadership skills and a demonstrated ability to collaborate, influence, and build productive relationships across functions Excellent planning, prioritization, and organizational skills, with the ability to balance production, development, compliance, and continuous-improvement needs Education and Experience: Bachelor’s degree in engineering, Life Sciences, or a related technical discipline; equivalent combinations of education and relevant experience may be considered 6+ years of experience in biopharmaceutical manufacturing, quality, manufacturing sciences, process engineering, or process development 2+ years of experience mentoring, supervising, or managing staff Experience supporting GMP manufacturing environments and leading complex investigations, CAPAs, deviations, and/or change controls is preferred Experience in cell and gene therapy manufacturing is preferred At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients. Pay Range: $142,000 - $213,000 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: On-Site Designated Flex Eligibility Status: In this On-Site designated role, you will work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI-Onsite Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases and conditions. The company has approved therapies for cystic fibrosis, sickle cell disease, transfusion-dependent beta thalassemia, acute pain and acromegaly, and it continues to advance clinical and research programs in these areas. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including IgA nephropathy, neuropathic pain, APOL1-mediated kidney disease, primary membranous nephropathy, congenital adrenal hyperplasia, ACTH-dependent Cushing's syndrome, autosomal dominant polycystic kidney disease, type 1 diabetes, generalized myasthenia gravis, and myotonic dystrophy type 1. Vertex was founded in 1989 and has its global headquarters in Boston, with international headquarters in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 16 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on LinkedIn, Facebook, Instagram, YouTube, and X We believe our culture is one of Vertex’s greatest strengths and a key enabler of our ability to deliver transformative medicines for patients who need them. Rooted in innovation, purpose and collaboration, our culture empowers people to take smart risks, challenge conventional thinking and do their best work. The diversity of our people is central to that culture. By bringing together individuals with different backgrounds, experiences and perspectives, we foster an environment where new ideas thrive, better decisions are made and breakthrough innovation is possible. We are committed to creating a workplace where everyone feels valued, included and connected to our shared mission, because we know that our unique culture and the collective strength of our people are what set Vertex apart.