Director, Field Operations & Effectiveness

Company OverviewRhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.Opportunity OverviewReporting to the Head of Business Insights and Analytics, the Director of Field Operations and Effectiveness is responsible for leading and optimizing the operational infrastructure supporting field-based functions in North America including Sales, Medical, Area Development and Patient Services. This role expands on the traditional scope of sales operations, encompassing a broader spectrum of support for all field-based teams to ensure alignment, scalability, and efficiency. The individual in this role drives tactical and strategic deliverables and ensures effective execution of processes, tools, and systems while delivering measurable outcomes aligned with corporate objectives. The role requires collaboration with cross-functional teams, including sales, medical, patient services, marketing, finance, HR, compliance, and IT.Responsibilities and DutiesField Operations StrategyDevelop, lead and execute a comprehensive field operations strategy aligned with Rhythm’s business objectives, encompassing Sales, Medical, and Patient Services field-based teams.Proactively identify areas for process improvement, scalability and efficiency across all field-based teamsServe as a strategic partner to North America leadership to ensure field operations are aligned with regional and corporate goals and priorities.Incentive Compensation (IC) Plan Design and ManagementLead, develop, implement and manage IC plans for all applicable field-based roles, ensuring alignment with corporate and strategic goals. Identify opportunities and proactively present ideas for continuous improvement and evolution of the plan structureCollaborate with leadership for applicable field-based roles to define performance metrics and IC structures tailored to each function’s objectivesEnsure IC plans are compliant with applicable regulations, competitive with industry benchmarks and adaptable to changing market dynamicsPresent and secure approval of IC plans from the Incentive Compensation CommitteeClearly communicate IC plans clearly to eligible field teams, ensuring transparency and understanding of goals, targets and payout calculationsRoutinely analyze and report on IC Plan performance at National, Regional and individual levelsPartner with HR and Incentive Compensation Committee to ensure IC payouts are accurate and timelyData Analytics and ReportingResponsible for the collection, analysis and interpretation of data across all field teams to provide actionable insights and performance metricsDevelop and maintain dashboards, KPIs and performance metrics for Sales, Medical, and Patient Services field-based teamsAnticipate needs and provide regular updates to North American leadership on field team performance and progress toward business objectivesEnsure all Compliance, Privacy, and Legal processes are adhered to and considered when purchasing, ingesting, and using data.Field Sizing, Territory Alignments, and Lead GenerationLead field team sizing and territory alignment analyses, including updates to address short- and long-term needs (i.e. vacant territory coverage, expansion or boundary adjustments)Manage ZTT alignment files and serve as the expert on Rhythm’s territory alignment softwareCollaborate with cross-functional colleagues from Sales, Medical, Marketing and Analytics to manage lead generation programs, deliver high-quality leads and measure their performance against established benchmarksCRM and Field TechnologyAct as a key member, and co-leader, of cross-functional committees responsible for managing CRM systems and field technologies across all field-based teams.Partner with IT to translate the needs of Sales, Medical, and Patient Services field-based teams into system requirements and updatesOversee training and adoption of CRM tools to ensure effective use by all field functionsField Effectiveness EnablementWork closely with field leadership to identify operational challenges and implement solutions to improve efficiency and effectiveness.Provide training and resources to enhance field team productivity, collaboration, and alignment with corporate goals.Monitor field team engagement and satisfaction with operational tools and processes, addressing feedback as necessaryServe as a key member of existing cross-functional committees tasked with managing and address CRM and technology needs for the field teams.Qualifications and SkillsBachelor’s degree, advanced degree preferred10+ years of relevant experience in pharmaceutical industry with majority of experience in orphan drug/rare disease markets Deep experience in Sales operations including incentive compensation, targeting, territory sizing and alignments and CRM Hands-on experience with territory mapping software toolsStrong ability to conduct statistical analysis and using Business Intelligence tools (i.e. PowerBI, Excel) for dashboard developmentUS and Canada experience and demonstrated ability to effectively work across cultures in a global organization highly preferredExpertise with different types of pharmaceutical datasets with a thorough understanding of specialty pharmacy and orphan drug payor coverage challengesStrong analytical skills with attention to detailsDemonstrated success in balancing strategic and tactical initiatives, while managing numerous projects simultaneouslyAbility to communicate and influence across the organization from sales representatives to Legal and Compliance, Senior Leadership and ExecutivesAbility to travel 10% for Business meetings, Congresses & Market ResearchThis role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role may involve some travel.The expected salary range for this position is $182,000- 275,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units.More about RhythmWe are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism. At Rhythm our core values are:We are committed to advancing scientific understanding to improve patients’ livesWe are inspired to tackle tough challenges and have the courage to ask bold questionsWe are eager to learn and adaptWe believe collaboration and ownership are foundational for our successWe value the unique contribution each individual brings to furthering our missionInherent in our core values is the commitment to act ethically and with integrity in all we do.Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law. Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.