Program Coordinator - Otolaryngology (Waltham)

Candidates will be evaluated and placed at Level 1 or Level 2 based on experience, competencies, and alignment with career ladder criteria. Position Summary/ Department Summary:The Department of Otolaryngology (ORL) and Communication Enhancement (CCE) is seeking a dedicated Program Coordinator to lead daily clinic operations. This vital role drives operational excellence and optimizes the patient journey to ensure a seamless, top-tier clinical experience. The position provides direct, essential support to three specialized areas: the Augmentative Communication Program (ACP), the Autism Language Program (ALP), and the Amyotrophic Lateral Sclerosis (ALS) program. Key Responsibilities:Coordinates activities and daily operations of a program.Daily oversight of complex, intake driven, consult and follow-up appointment requests within ACP workqueues.Assists with appointment scheduling and provider template management.Confers with staff and others to provide technical advice, provide problem solving assistance and answer questions about the program and its goals. Refers inquiries to others as needed. May prepare or assists in the preparation of periodic reports and records on program activities, progress, status, or other special reports for management or outside agencies. May review applications or other program documents in conjunction with supervisor to determine acceptance or make decisions pertaining to program.May assist in the coordination of recruitment efforts. Drafts written communication and promotional literature. May assist in planning workshops, meetings or conferences, coordinates logistics, scheduling, and participant communications.Interacts and maintains liaison with staff, faculty and outside/community agencies in facilitating program objectives. Level 1 — Program Coordinator IExperience: One year of relevant work experience required.Education: Associate’s degree or equivalent experience required. Bachelor’s degree preferred. Level 2 — Program Coordinator IIExperience: Two years of relevant work experience required.Education: Associate’s degree or equivalent experience required. Bachelor’s degree preferred.Salary Range: $49,275.20-$78,832.00 Annual