Telephonic RN

To Apply for this Job Click Here Telephonic Registered Nurse – Inbound Calls Location: Remote, Eastern Time Zone (Michigan Licensed) Organization Type: Healthcare / Care Management Organization Position Type: Full time and part-time roles available This role supports patients following hospital or emergency department discharge through focused, single-encounter telephonic assessments. The RN will handle inbound patient calls, complete medication reconciliation and post-discharge assessments, address immediate clinical questions, and document information needed to close quality care gaps. Requirements Active Registered Nurse (RN) license in Michigan 3-5 years of nursing experience, with bedside or direct clinical experience highly preferred. Prior inbound call center experience with strong patient-facing telephone and customer service skills. Strong technical skills and ability to multitask in a fast-paced environment; Epic or Cerner EMR experience preferred. Job Duties Receive inbound warm transfers from patients following hospital or emergency department discharge and provide appropriate RN support. Conduct telephonic medication reconciliation (MRP) and 7-day post-ED follow-up assessments (FMC) to support HEDIS care gap requirements. Review post-discharge medication orders, clarify dosing schedules, address potential medication interactions, and confirm patient understanding. Assess patient symptoms and provide appropriate clinical clarification during the call. Accurately document assessments and required quality data within the patient’s medical record. Resolve immediate post-discharge clinical questions within a high-volume, technology-driven call queue. Provide focused, episode-based nursing support without responsibility for ongoing care plans or outpatient referral management. Additional Information Schedule: Full-time (40 hours) or Part-time (24 hours) Primary Hours: Monday-Friday, 10:00a – 6:00p Monday-Wednesday, 10:00 AM-6:00 PM ET, with potential to transition to 11:00 AM-7:00 PM ET. Location: Remote; candidates must be located within the Eastern Time Zone. Equipment: Candidates must have their own computer system capable of accessing required platforms through VPN. Contract: Ongoing. Pay: Up to $38/hour. NHC-1478273_1793384223 To Apply for this Job Click Here