Health Information Management Representative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is full-time Tuesday - Saturday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 3:00 PM - 11:30 PM CST. It may be necessary, given the business need, to work occasional overtime. We offer 3 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday.   Primary Responsibilities:Reviews electronic chart documentation ensuring correct patient, location, and no duplicate informationProcesses release of information (ROI) requestsManages requests for documentation and informationScans and edits documents in the electronic medical recordLocates, logs, retrieves, files, and delivers medical records stored in various mediums and systemsMay train and mentor co-workersAnalyzes documentation and tracks completion to meet regulatory requirementsPromotes principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliabilityWork with Microsoft Word, Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management)Other duties as assigned   You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED or equivalent experienceMust be 18 years of age OR older1+ years of customer service experience within a hospital or healthcare environment1+ years of Health Information Management (HIM) or Release of Information (ROI) experienceExperience with Microsoft Office productsAbility to complete three weeks of training, during Monday - Friday, 8:00 AM - 4:30 PM CSTAbility to work a full-time schedule after training: Tuesday through Saturday, 3:00 PM to 11:30 PM CST.   Preferred Qualifications:RHIT or RHIA certification2+ years of customer service experienceEPIC experienceHealth Information Management (HIM) experienceExperience working within the health care Industry and with health care insuranceExperience working in a hospital, physician's office or medical clinic settingExperience working in a call centerExperience communicating with patients & staff with various educational & socio-economic backgroundsClerical or administrative support backgroundKnowledge of medical terminology   Telecommuting Requirements:Ability to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacyMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service   *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy   Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.    At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.       UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.   UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   #RED