Administrative Assistant

About the Opportunity About the College of Social Sciences and Humanities The College of Social Sciences and Humanities (CSSH) combines Northeastern University’s signature approach to experiential learning with liberal arts education, interdisciplinary research, and community engagement, both locally and globally. The College comprises 20 academic units, including two schools, eight departments, and ten interdisciplinary programs, as well as 15 research centers and institutes. Our faculty connects liberal arts education with the challenges of our time, and fosters ethical reasoning and critical thought, with attention to the enduring significance of history, literature, and culture. CSSH promotes inquiry with global perspectives across interdisciplinary clusters of expertise including: Artificial Intelligence, Resilience, Sustainability, Health, and Equity; Cultural studies, Governance, and Globalization; and Network Science, Computational Social Science, Digital Humanities, and Data Ethics. At the College of Social Sciences and Humanities (CSSH), we believe that a culture of belonging, where every faculty member, staff member, and student feels empowered, respected, and connected, strengthens our shared pursuit of knowledge. Job Summary Reporting to the College Executive Assistant, the Administrative Assistant will join an administrative team and provide administrative support to one or more units. This role will primarily be assigned to support the Office of Student Academic Affairs and will be the front-line contact for the College regarding undergraduate inquiries, requests for information, and appointments with advisors. The Administrative Assistant serves as a liaison between students and University offices to provide accurate information and excellent customer service in helping students navigate their way through processes and procedures across the College and University. This role will work with students and parents on the phone, via e-mail, and in person. Duties include maintaining a welcoming office atmosphere, providing immediate response to student needs, managing work study students, ensuring appropriate front desk coverage, organizing and scheduling appointments and meetings, answering phones, email communications, maintaining office operations, ensuring accurate and confidential recordkeeping, inputting data into central systems, and troubleshooting meeting technology The Administrative Assistant will assist with events and programming. This role is on campus five days per week due to the support needed for the team, students, parents, and visitors. Key Responsibilities and Accountabilities Customer Service Serves as a key point of contact for inquiries about programs, policies, and processes in one or more department/program Acquires and applies department knowledge to provide information for routine matters and escalate more serious matters Provides front desk coverage and coordinates work study student schedules to ensure appropriate coverage, customer service, and support are always available during needed hours (typically Monday-Friday, 9am – 5pm) Administrative and Operational Support Organizes and schedules meetings Tracks and maintains unit budgets Maintains office equipment, generates purchase orders, reconciles corporate credit cards, files documents, sorts mail, answers department telephones and e-mail, and orders office supplies. Data Gathering, Analysis & Reporting Gathers, organizes, and reviews data from a variety of sources for recordkeeping, reporting, and program management Events Assists with the planning of events and coordination of activities needed to hold workshops, conferences, and seminars Minimum Qualifications Skills and knowledge for this position are typically acquired through the completion of a Bachelor’s degree or equivalent and 1-3 years’ relevant experience, preferably in a higher education setting Knowledge of office administration practices and processes; basic level of proficiency with MS Office products, including Microsoft Word, Excel, PowerPoint and Outlook Excellent computer skills with flexibility to adapt to new technology and various computer/software applications are essential Ability to plan, organize, and set priorities; time management; attention to detail; conflict resolution Excellent interpersonal and communication skills to provide the highest level of customer service Ability to navigate high volume periods and challenging student situations while maintaining a calm, patient, and professional demeanor Ability to carry out special assignments by completing activities, monitoring progress, and ensuring work is completed accurately and on time Additional Information: The University is unable to work sponsor for this role, now or in the future. Position Type General Administration Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 106H Expected Hiring Range: $23.37 - $32.14 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change. Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact.    Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.