Business Analyst – Operations – Internship at HSBC Bank

Who you are You’re curious, adaptable and interested in finding better ways of working. You enjoy solving problems, working with different people and making sense of complex information. You’re comfortable using data to identify patterns, support decisions and recommend improvements, and you communicate clearly with a range of stakeholders. You’re organized, willing to learn and motivated to turn ideas into practical outcomes. An interest in transformation, operational excellence, technology and data-led improvement will help you make the most of this internship. What you’ll do You’ll help turn data and insight into practical improvements. Working with US and CIB COO teams, you may analyze operational, financial and risk data, map processes, identify opportunities for automation and support projects that improve efficiency and service quality. You’ll collaborate across markets and functions, contribute to recommendations and help track delivery, risks and outcomes. Along the way, you’ll see how business analysis helps teams make better decisions and deliver change. What you’ll learn You’ll build a strong foundation in business analysis through hands-on experience, training and guidance from experienced colleagues. You’ll develop practical skills in Excel, data analysis, data visualization, process improvement and project management. You’ll also strengthen your communication, collaboration, stakeholder management and presentation skills. Through live projects, you’ll see how operational excellence, risk, technology and transformation connect—and how effective analysis supports better decisions. You’ll gain a broader understanding of HSBC, and the role operations play in supporting customers and colleagues. Where you’ll work You’ll work within the US and CIB (COO), supporting teams focused on operational excellence, transformation and service delivery. You’ll collaborate with colleagues across markets, functions and Global Service Centers, with opportunities to understand how operations support different parts of HSBC. It’s a connected and collaborative environment where data, process, technology and customer experience come together to improve how the bank operates.