Patient Experience Representative I - Ambulatory

Position Summary:As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.Key responsibilities:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCustomer ServiceMay be required to rotate to front desk, greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsAnswering, screening, and routing telephone calls.Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesAdministrative:Providing routine clerical support as neededReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingSchedule:Monday - 8:00am - 6:00pmThursday - 11:30am - 9:00pmFriday - 11:00am - 9:00pmSaturday - 8:00am - 3:00pmSunday - 8:00am - 2:00pmMinimum qualificationsEducation:A high school level of education required, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesPrevious experience with EPIC preferred