17:I[59529,["/_next/static/immutable/chunks/2corl6wyj4669.js","/_next/static/immutable/chunks/31r--0f39g9ze.js","/_next/static/immutable/chunks/0ecdjrtw9-w3j.js","/_next/static/immutable/chunks/1nbyhb2cfdaol.js","/_next/static/immutable/chunks/1hodejexxhw_x.js","/_next/static/immutable/chunks/39f9_79wvgc2y.js"],"default"] 18:T2809,Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Head of Client Success and Delivery will drive enterprise retention through product adoption and drive long-term customer value creation the client portfolios. If you're ready to lead transformational client success initiatives and make a lasting impact on our business and our clients, we'd love to hear from you.

What You'll Do

Develop and execute customer success strategy aligned with company growth objectives, customer business outcomes, retention, and long-term customer value creation
Own customer retention and supporting sales in revenue expansion across the customer portfolio, renewals, net revenue retention, cross-sell, upsell, and overall account growth
Lead strategic account planning and governance in partnership with Sales, establishing account plans, executive engagement models, and processes to identify and capture growth opportunities
Drive customer adoption and time-to-value by developing success plans that accelerate implementation, product utilization, business impact, and realization of customer ROI
Establish customer health frameworks and performance metrics to measure adoption, engagement, customer satisfaction, renewal risk, retention, expansion, and overall portfolio performance
Use data, analytics, and experimentation to identify opportunities, evaluate program effectiveness, optimize customer engagement, and continuously improve customer success strategies
Lead executive customer relationships by serving as a trusted advisor, executive sponsor, and escalation point for strategic accounts and complex customer challenges
Partner cross-functionally with Sales and Product to align customer priorities with product strategy, commercial objectives, and service delivery
Translate customer insights into business strategy by identifying emerging customer needs, market trends, adoption barriers, and opportunities for product innovation and go-to-market improvement
Design scalable customer success operating models that balance high-touch strategic engagement with digital, programmatic, and self-service approaches to improve efficiency and customer lifetime value
Establish operational rigor and accountability through standardized processes, success methodologies, portfolio reviews, forecasting, performance dashboards, and continuous improvement initiatives
Lead, develop, and scale a high-performing organization by recruiting, coaching, retaining, and developing talent; establishing clear performance expectations; and building leadership succession
Champion AI adoption and digital transformation across the customer success organization, identifying opportunities to automate administrative work, improve decision-making, and enable teams to focus on strategic customer engagement
Communicate business performance and strategic priorities to executive leadership, presenting customer insights, retention and growth results, operational performance, risks, and recommendations
Represent the company as a strategic partner and industry thought leader through executive engagements, customer forums, and external industry relationships

Requirements

15+ years of progressive experience in client services, account management, customer success, or related client-facing leadership roles, with a track record of managing complex client relationships and driving business growth
7+ years of experience leading client services, account management, or customer-facing teams, including developing talent, scaling operations, and delivering measurable client and business outcomes
Demonstrated experience managing complex enterprise accounts and building trusted relationships with C-suite executives and senior stakeholders
Experience in healthcare, life sciences, pharmaceuticals, biotechnology, medical technology, or other regulated industries
Proven track record of driving customer adoption across the product portfolio
Strong commercial and financial acumen, including account growth strategy, revenue forecasting, customer lifetime value, and return on investment
Experience building and implementing scalable Customer Success strategies, operating models, processes, and governance frameworks
Demonstrated ability to use customer data, analytics, and performance metrics to assess customer health, identify risks, and drive business outcomes
Experience partnering cross-functionally with Sales, Product, and Marketing to achieve customer and company objectives
Proven ability to lead organizational change, improve operational effectiveness, and drive continuous improvement
Exceptional executive communication, negotiation, influencing, and relationship management skills
Demonstrated ability to recruit, coach, develop, and retain high-performing teams while establishing a culture of accountability and continuous learning
Bachelor's degree or equivalent relevant professional experience

Nice to Have

Proven track record of driving customer retention, renewals, revenue expansion, and net revenue retention across enterprise customer portfolios
Experience building and scaling digital, tech-touch, or programmatic Customer Success models that serve large customer populations efficiently
Experience implementing AI-powered customer engagement, agentic workflows, and automation to improve customer outcomes and team productivity
Experience designing customer lifecycle programs, including digital onboarding, adoption campaigns, lifecycle communications, and self-service experiences
Familiarity with experimentation frameworks, behavioral analytics, leading indicators, and data-driven optimization of customer engagement programs
Experience in enterprise SaaS, cloud software, CRM, data platforms, or other technology-enabled business solutions
Experience translating customer insights and market trends into product strategy, roadmap priorities, and go-to-market initiatives
Experience developing customer health scoring, predictive retention models, adoption metrics, and portfolio performance dashboards
Experience managing global or geographically distributed customer success teams and enterprise customer portfolios
Experience establishing executive customer advisory programs, strategic partnerships, and industry thought leadership
Master's degree in business, technology, or a related discipline

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $200,000 - $270,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

The Role

The Global Analytics Business Consulting Team applies data science and AI to help customers turn commercial, medical, and regulatory data into action. We are seeking a Global Data Science Lead that will support execution of the Data Science AI strategy within this team. This role will lead a group of data scientists, AI/ML engineers, and analysts, and partners with Global Analytics leadership to turn strategy into delivery — applying advanced analytics, machine learning, and generative AI/LLM techniques to life sciences data.

What You'll Do

Lead the Data Science function within the Global Analytics Team, in line with Veeva's Analytics Business Consulting goals
Lead, mentor, and inspire a team of data scientists, AI/ML engineers, and analysts within the Global Analytics Team
Partner with Global Analytics leadership to translate the broader Data Science AI strategy into team priorities and delivery plans
Own global methodology – model management, observability, testing, and deployment
Foster collaboration between consulting, data science, and engineering teams to ensure seamless integration of AI-driven data solutions
Oversee the design and implementation of advanced analytics, machine learning, and generative AI/LLM models within the Global Analytics Team's scope of work
Ensure the development and maintenance of robust, scalable, and efficient data and AI infrastructure supporting Global Analytics Team deliverables
Collaborate with cross-functional consulting teams to understand customer business requirements and translate them into AI-native, data-driven solutions
Work with product and business stakeholders to surface opportunities for applying AI within Global Analytics Team engagements
Enforce best practices for data quality, security, governance, and responsible AI use within the team
Implement and maintain rigorous testing procedures to validate the accuracy and reliability of data, ML, and AI models

Requirements

Ph.D. in Economics, Machine Learning, Applied Statistics, Applied Mathematics, Physics, Engineering, Computer Science, or other quantitative discipline with 5+ years of relevant industry experience, or equivalent M.S. with 8+ years of relevant demonstrable research experience
Experience with the Life Sciences industry and applying analytics and AI/ML to related data sets
Hands-on experience building or deploying LLM-based systems (prompt engineering, RAG, agentic workflows, or fine-tuning). Advanced, in-depth specialization in data science and AI techniques including classification, pattern recognition, clustering, feature analysis, NLP, fuzzy matching, sentiment analysis, A/B testing, active/adaptive learning
Proven leadership of teams of 10+ people
Intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to disaggregate issues, identify root causes, and recommend solutions, even in situations with non-standard problems
Excellent oral and written communication skills with the ability to effectively explain complex technical and AI-driven solutions to other team members and clients
Must be comfortable with changing requirements and priorities
Must be results-oriented and able to move forward without complete information and with minimal supervision

Nice to Have

Advanced experience with AWS, Snowflake, or Databricks
Data pipeline building skills
Product development experience
Experience with LLM orchestration frameworks (e.g., LangChain, LlamaIndex) or vector databases
Experience designing AI-native products or workflows, not just adding AI to existing systems

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Unrivaled career progression in a fast-growing, global team
Veeva is a Work Anywhere company. You can work from home or the office on any given day

Compensation

Base pay: $120,000 - $250,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

The Role

You’ll work hands-on with innovative Clinical Data Management technology, collaborating directly with internal teams and external customers to design, configure, and implement our clinical data software. In this role, you’ll learn our industry-leading clinical trial cloud platforms and work with cutting-edge AI solutions to transform how life sciences companies manage clinical trial data. Empowered from day one by a team-first culture, you will accelerate your career growth as a technical consultant who thrives in an environment where we work hard for our customers and each other.

The Program

As part of the Consultant Development Program, you will:

Ramp up quickly: Your journey begins with an intensive, team-based onboarding program that combines hands-on learning, transparent feedback, and active collaboration to develop the consulting skills and industry knowledge to make an impact right away.
Learn by doing: You won't be watching from the sidelines. You will take on real responsibility and work directly with customers to solve clinical data management problems within your first three months.
Thrive together: Grow alongside a supportive team of seasoned leaders and peers who actively champion your development through open communication and actionable feedback.
Build your future: Advance from Associate to Consultant in less than 2 years. More importantly, you’ll develop the foundation for a successful, long-term career where you can continually expand your technical expertise, lead complex projects, and evolve with our global and diverse team.

What You'll Do

As part of our Professional Services team, you are a strategic partner guiding clinical operations and data management teams through implementation. We will teach you how our CDMS software works, and you will use that knowledge to design, configure, and deliver solutions that drive real business value]. Your day-to-day will involve:

Designing & tailoring the software: You will lead the configuration of our Vault CDMS platform to fit each customer's unique clinical trial requirements—setting up study workflows, structuring clinical data models, and aligning system capabilities to study protocols.
Conducting discovery workshops: You will lead interactive discovery workshops with customer stakeholders (e.g., Clinical Data Managers, CRCs, CRAs) to gather business requirements, map out existing data management workflows, and translate their vision into actionable technical specifications.
.Managing project scope & execution: You will take ownership of core implementation deliverables by scoping study requirements, building timeline estimates, and keeping project milestones on track from study design through go-live.
Guiding the customer as an expert: You will lead the customer with best practices to ensure their clinical data collection and study management processes are optimized for maximum long-term value.

What We Are Looking For | We are open to graduates of a variety of backgrounds and look for a specific mindset: Education & Preferred Background A Bachelor's or Master's degree in a quantitative or life science field is preferred, such as:

Biomedical Engineering, Health Informatics, Bioinformatics, Biostatistics, Data Science, Computer Science, Engineering
Clinical Research, Public Health, Biology, Pharmacology

Desired Experience Prior experience (internships, co-ops, academic projects, or entry-level roles) in one or more of the following areas is highly valued:

Data entry or management in a healthcare/research setting, or experience at a CRO, as a Clinical Research Associate (CRA), or Clinical Research Coordinator (CRC)
Clinical trial operations, monitoring, or clinical data management
Data analysis using statistical software (SAS, SPSS, Python, R)
Design training, UX Design, or Human Factors Studies
Business or technical consulting
Speech and Debate or Manufacturing

Technical Skills & Mindset

Technical Familiarity: Basic familiarity with database concepts. For example, SQL for querying relational databases and Python or R for data manipulation and analysis
Drive: You thrive in a challenging, intense environment that rewards initiative and rapid learning
Curiosity: You have a genuine desire to be hands-on with software and master new technologies
Communication: You are fluent in English with excellent verbal and written communication skills
Analytical Mindset: You are a strong critical thinker with a proven track record of analytical performance
Integrity: Veeva is a Public Benefit Corporation (PBC) and a “do the right thing” company, and we expect that from all employees
Work Ethic: A commitment to excellence and passion for working hard to achieve results
Travel: Willingness to travel as needed (up to 20-30% of the time)
Experience: Open to recent graduates of Bachelor's or Master's programs (up to 2 years postgraduate experience maximum)

How We Hire | Our process is different from most. It is designed to be fast, efficient and respectful. Here are the steps:

Apply: Submit your resume, a short cover letter, and take a quick personality test.
Fast Response: We will notify you of your next step typically within one week.
Interview & Case: Interview with a Veeva leader. If successful, we will give you a real-world scenario (with 3 days to prepare) to present to our team.
Offer: We make decisions quickly—usually within a week of your final presentation.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Starting Salary: $80,000 USD
Perform well, and in one year you’ll receive a compensation increase and participate in our bonus program

Hybrid Work Environment: We require Associate Consultants to live within reasonable commuting distance from Veeva's Madison, Boston or New York office giving you easy access to in-person collaboration and support, skill development, and social opportunities as you launch your career. Long-term, our Work Anywhere policy allows you flexibility to work from the office or from your home. Work Authorization: Qualified candidates must be legally authorized to be employed in the United States. Veeva does not provide sponsorship for employment visa status (e.g., H-1B, OPT, or TN status) for this employment position. #LI-Hybrid #LI-Entry #WU
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.1b:T16d7,Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we modernize CRM customers by building the industry cloud for Life Sciences. Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product helps leverage AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. We are looking for consultants who want to bring the newest technology to the Life Sciences industry.Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a practice manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes:

Ensuring customer and employee success
Leading through hands-on and strategic initiatives
Cultivating a positive and productive environment
Driving new practices to support implementation excellence
Use AI innovatively to support engagement delivery
Partnering with global and cross-functional teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to clinical trials?

This is a remote, US-based, position with required travel.

What You'll Do

Lead a Professional Services team that delivers Vault CRM across North America
Responsible for hiring, performance management, and mentorship
Provide executive oversight of internal initiatives and project sponsorship
Cultivate trusted relationships with customers
Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

5+ years of software implementation experience at a software vendor or consulting firm
2+ years in people management
Has grown and led a professional services team; experience managing utilization and business metrics
Operational excellence in leading Services including utilization and resource management
Comfortable working, willingness to do an implementation
Ability to travel up to 25% of the time

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $100,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

The Role

Managing with a focus on operational excellence includes:

Ensuring customer and employee success
Leading through hands-on and strategic initiatives
Cultivating a positive and productive environment
Driving new practices to support implementation excellence
Use AI innovatively to support engagement delivery
Partnering with global and cross-functional teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to clinical trials?

This is a remote, US-based, position with required travel.

What You'll Do

Lead a Professional Services team that delivers Vault CRM across North America
Responsible for hiring, performance management, and mentorship
Provide executive oversight of internal initiatives and project sponsorship
Cultivate trusted relationships with customers
Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

5+ years of software implementation experience at a software vendor or consulting firm
2+ years in people management
Has grown and led a professional services team; experience managing utilization and business metrics
Operational excellence in leading Services including utilization and resource management
Comfortable working, willingness to do an implementation
Ability to travel up to 25% of the time

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $100,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote #LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.1d:T1cee,Veeva is building the industry cloud for Life Sciences through software, data, AI, and business consulting working together. Learn more about our products, vision, values, and status as a Public Benefit Corporation (PBC) on our website. Consulting is changing, and we’re not like other firms. Launched in 2019, Veeva Business Consulting has grown quickly and organically to over 500 global experts who combine deep domain knowledge with innovative technology to help Life Sciences companies work in a more efficient and connected way. We are growing aggressively as we look towards 2030. We are seeking great people to help shape the future of the industry with the world’s leading software, data, AI, and expertise at their back.

The Role

What You'll Do

Lead the Data Science function within the Global Analytics Team, in line with Veeva's Analytics Business Consulting goals
Lead, mentor, and inspire a team of data scientists, AI/ML engineers, and analysts within the Global Analytics Team
Partner with Global Analytics leadership to translate the broader Data Science AI strategy into team priorities and delivery plans
Own global methodology – model management, observability, testing, and deployment
Foster collaboration between consulting, data science, and engineering teams to ensure seamless integration of AI-driven data solutions
Oversee the design and implementation of advanced analytics, machine learning, and generative AI/LLM models within the Global Analytics Team's scope of work
Ensure the development and maintenance of robust, scalable, and efficient data and AI infrastructure supporting Global Analytics Team deliverables
Collaborate with cross-functional consulting teams to understand customer business requirements and translate them into AI-native, data-driven solutions
Work with product and business stakeholders to surface opportunities for applying AI within Global Analytics Team engagements
Enforce best practices for data quality, security, governance, and responsible AI use within the team
Implement and maintain rigorous testing procedures to validate the accuracy and reliability of data, ML, and AI models

Requirements

Ph.D. in Economics, Machine Learning, Applied Statistics, Applied Mathematics, Physics, Engineering, Computer Science, or other quantitative discipline with 5+ years of relevant industry experience, or equivalent M.S. with 8+ years of relevant demonstrable research experience
Experience with the Life Sciences industry and applying analytics and AI/ML to related data sets
Hands-on experience building or deploying LLM-based systems (prompt engineering, RAG, agentic workflows, or fine-tuning). Advanced, in-depth specialization in data science and AI techniques including classification, pattern recognition, clustering, feature analysis, NLP, fuzzy matching, sentiment analysis, A/B testing, active/adaptive learning
Proven leadership of teams of 10+ people
Intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to disaggregate issues, identify root causes, and recommend solutions, even in situations with non-standard problems
Excellent oral and written communication skills with the ability to effectively explain complex technical and AI-driven solutions to other team members and clients
Must be comfortable with changing requirements and priorities
Must be results-oriented and able to move forward without complete information and with minimal supervision

Nice to Have

Advanced experience with AWS, Snowflake, or Databricks
Data pipeline building skills
Product development experience
Experience with LLM orchestration frameworks (e.g., LangChain, LlamaIndex) or vector databases
Experience designing AI-native products or workflows, not just adding AI to existing systems

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Unrivaled career progression in a fast-growing, global team
Veeva is a Work Anywhere company. You can work from home or the office on any given day

Compensation

Base pay: $120,000 - $250,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote #LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. 1e:T27fc,Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Head of Client Success will drive enterprise retention through product adoption and drive long-term customer value creation the client portfolios. If you're ready to lead transformational client success initiatives and make a lasting impact on our business and our clients, we'd love to hear from you.

What You'll Do

Develop and execute customer success strategy aligned with company growth objectives, customer business outcomes, retention, and long-term customer value creation
Own customer retention and supporting sales in revenue expansion across the customer portfolio, renewals, net revenue retention, cross-sell, upsell, and overall account growth
Lead strategic account planning and governance in partnership with Sales, establishing account plans, executive engagement models, and processes to identify and capture growth opportunities
Drive customer adoption and time-to-value by developing success plans that accelerate implementation, product utilization, business impact, and realization of customer ROI
Establish customer health frameworks and performance metrics to measure adoption, engagement, customer satisfaction, renewal risk, retention, expansion, and overall portfolio performance
Use data, analytics, and experimentation to identify opportunities, evaluate program effectiveness, optimize customer engagement, and continuously improve customer success strategies
Lead executive customer relationships by serving as a trusted advisor, executive sponsor, and escalation point for strategic accounts and complex customer challenges
Partner cross-functionally with Sales and Product to align customer priorities with product strategy, commercial objectives, and service delivery
Translate customer insights into business strategy by identifying emerging customer needs, market trends, adoption barriers, and opportunities for product innovation and go-to-market improvement
Design scalable customer success operating models that balance high-touch strategic engagement with digital, programmatic, and self-service approaches to improve efficiency and customer lifetime value
Establish operational rigor and accountability through standardized processes, success methodologies, portfolio reviews, forecasting, performance dashboards, and continuous improvement initiatives
Lead, develop, and scale a high-performing organization by recruiting, coaching, retaining, and developing talent; establishing clear performance expectations; and building leadership succession
Champion AI adoption and digital transformation across the customer success organization, identifying opportunities to automate administrative work, improve decision-making, and enable teams to focus on strategic customer engagement
Communicate business performance and strategic priorities to executive leadership, presenting customer insights, retention and growth results, operational performance, risks, and recommendations
Represent the company as a strategic partner and industry thought leader through executive engagements, customer forums, and external industry relationships

Requirements

15+ years of progressive experience in client services, account management, customer success, or related client-facing leadership roles, with a track record of managing complex client relationships and driving business growth
7+ years of experience leading client services, account management, or customer-facing teams, including developing talent, scaling operations, and delivering measurable client and business outcomes
Demonstrated experience managing complex enterprise accounts and building trusted relationships with C-suite executives and senior stakeholders
Experience in healthcare, life sciences, pharmaceuticals, biotechnology, medical technology, or other regulated industries
Proven track record of driving customer adoption across the product portfolio
Strong commercial and financial acumen, including account growth strategy, revenue forecasting, customer lifetime value, and return on investment
Experience building and implementing scalable Customer Success strategies, operating models, processes, and governance frameworks
Demonstrated ability to use customer data, analytics, and performance metrics to assess customer health, identify risks, and drive business outcomes
Experience partnering cross-functionally with Sales, Product, and Marketing to achieve customer and company objectives
Proven ability to lead organizational change, improve operational effectiveness, and drive continuous improvement
Exceptional executive communication, negotiation, influencing, and relationship management skills
Demonstrated ability to recruit, coach, develop, and retain high-performing teams while establishing a culture of accountability and continuous learning
Bachelor's degree or equivalent relevant professional experience

Nice to Have

Proven track record of driving customer retention, renewals, revenue expansion, and net revenue retention across enterprise customer portfolios
Experience building and scaling digital, tech-touch, or programmatic Customer Success models that serve large customer populations efficiently
Experience implementing AI-powered customer engagement, agentic workflows, and automation to improve customer outcomes and team productivity
Experience designing customer lifecycle programs, including digital onboarding, adoption campaigns, lifecycle communications, and self-service experiences
Familiarity with experimentation frameworks, behavioral analytics, leading indicators, and data-driven optimization of customer engagement programs
Experience in enterprise SaaS, cloud software, CRM, data platforms, or other technology-enabled business solutions
Experience translating customer insights and market trends into product strategy, roadmap priorities, and go-to-market initiatives
Experience developing customer health scoring, predictive retention models, adoption metrics, and portfolio performance dashboards
Experience managing global or geographically distributed customer success teams and enterprise customer portfolios
Experience establishing executive customer advisory programs, strategic partnerships, and industry thought leadership
Master's degree in business, technology, or a related discipline

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $200,000 - $270,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

The Role

We are looking for a hands-on Employee Success (HR) Associate to support various business units within our North America teams throughout the entire employee lifecycle. As part of our global team, you will be responsible for delivering critical HR processes and services, while also taking on advanced responsibilities that contribute to strategic HR initiatives.

What You'll Do

Ensure operational excellence across the entire employee life cycle, including preparing contracts, reference letters, employee changes, off-boarding materials, and other related areas
Provide first-line support for all employees within designated business groups
Provide operational support across core Employee Success processes and programs
Support onboarding activities for new hires
Partner closely with Employee Success (HR) Business Partners to ensure successful implementation of key projects and initiatives
Take ownership of our HRIS system’s data quality, aligning with global HR operational processes where needed
Lead and execute process improvement initiatives to enhance HR service delivery
Collaborate with cross–functional teams to develop and implement HR policies and procedures

Requirements

Bachelor’s degree with strong academic performance
0-2 years of professional experience
Strong attention to detail and communications skills, both verbal and written
Experiencing working with various HR tools and systems (e.g. Workday, Lever)
A dynamic communication style with the ability to collaborate successfully with diverse stakeholders
Can-do mentality to achieve the best results possible within a defined time frame
Experience working at a scale-up or software company
Ambition for professional growth and development

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $50,000 - $70,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS #LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.20:T1abc,Veeva is building the industry cloud for Life Sciences through software, data, AI, and business consulting working together. Learn more about our products, vision, values, and status as a Public Benefit Corporation (PBC) on our website. Consulting is changing, and we’re not like other firms. Launched in 2019, Veeva Business Consulting has grown quickly and organically to over 500 global experts who combine deep domain knowledge with innovative technology to help Life Sciences companies work in a more efficient and connected way. We are growing aggressively as we look towards 2030. Our Business Consulting team is focused on speeding drug development, launching treatments more effectively, and shaping the best engagement for our customers. We are seeking great people to help shape the future of the industry with the world’s leading software, data, AI, and expertise at their back.

The Role

We are hiring recent university graduates to grow the next generation of consultants through our Business Consultant Development Program (BCDP). We believe in pushing high potential people to achieve excellence. Our program is specifically designed to provide a challenging environment to learn quickly and deliver value early. You will collaborate with experienced team members on customer-facing engagements to create high-impact business solutions. In our structured 20 month program, we equip you with the resources to develop the core consulting skills, deep domain expertise, and leadership foundation for long-term career success at Veeva. BCDP spans five core practice areas: Analytics, Commercial, Content, R&D, and Quality. As an Associate Consultant you will align to one of those practices, allowing you to build targeted industry expertise. You will be asked to choose your preferred practice in the application process. You can learn more about our practices and the work we do here. The anticipated start date is July 2027.What You'll Do

Support and deliver all components of customer engagements (e.g., customer communications, workshops, stakeholder interviews, process and data analysis, managing timelines)
Collaborate with Business Consultants to create deliverables that optimize customer operating and engagement models, processes, and business performance
Leverage Veeva’s software and data to pull through tangible business and operational solutions

REQUIREMENTS | We are looking for graduates who meet the following requirements:

Desire to work within an intense, challenging program and environment
Excellent verbal and written communication skills
A process-driven person who loves digging into operations, numbers, and other data to find opportunities for improvement
2027 Bachelor’s or Master’s graduate with 3.0 to 4.0 GPA in any major
High work ethic. Veeva is a hard-working company
High integrity and honesty. Veeva is a PBC and a “do the right thing” company, and we expect that from all employees
Willingness to travel up to 20% of your time per year. Travel varies per customer engagement, coworking, internal meetings, and events with your team
Explore More Generation Veeva Roles: We welcome you to apply to all roles that align with your skills and interests. See all open opportunities here: Generation Veeva Careers

THE PROCESS | Our process is different than most. It is designed to be fast, efficient and respectful. Here are the steps:

Application: You submit your resume, short cover letter of questions, and take a personality test. Within one week we will notify you via email if we would like to move you to the next stage
Leader Interview: The next step is an interview with a leader of the practice
Case Exercise: If we proceed, you will be invited to complete a case exercise within a week
Offer: Within one week after completing your case exercise, we will extend you an offer or let you know that we do not wish to move forward. You will have two weeks to make your final decision. If you accept, we will hold a spot for you and expect you to show up on your start date. Accepting an offer and continuing to interview would be an ethical violation in our view

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Starting Salary: $85,000
After one year, if you perform well, you will receive a significant salary increase and be granted equity

Work Authorization: Qualified candidates must be legally authorized to be employed in the United States. Veeva does not provide sponsorship for employment visa status (e.g., H-1B, OPT, or TN status) for this employment position.

Work Environment: Veeva is a Work Anywhere company. You can choose to work in an office or remotely from home on any given day of the week. Although Veeva is Work from Anywhere, Associate Business Consultants must live within a maximum commuting distance of 45 minutes to 1 hour from Veeva’s Boston or New York City office and typically go to the office two to three days per week.

#LI-Hybrid #LI-Entry #WU NA-BCDP
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.21:T212d,Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Vault PromoMats is the industry-leading platform that life sciences companies rely on to manage the full lifecycle of promotional content, from Medical, Legal, and Regulatory (MLR) review and claims management to digital asset management and multichannel content distribution. We are looking for an experienced product manager to own and grow core PromoMats capabilities that make our customers' marketing, commercial, and medical affairs teams more efficient and productive.

In this role, you will own the product strategy and roadmap for key PromoMats capabilities, such as claims management, MLR review workflows, and digital asset management. You will work closely with Engineering, UX, and customers to identify high-impact problems, define requirements, and ship solutions that balance ease of use with the rigor demanded by a highly regulated industry.

What You'll Do

AI & Product Strategy: Own the vision, strategy, and multi-release roadmap for your area of PromoMats, including where AI capabilities fit, balancing customer demand, market trends, and the realities of design and engineering
Customer Discovery: Engage directly with brand, marketing operations, medical, and regulatory teams at life sciences companies to understand how they create, review, and distribute content, and translate those insights into prioritized product requirements
Measurement & Impact: Define and track the metrics that prove customer value, reduction in MLR review cycles, time to approval, claims auto-link rates, and feature adoption, and use them to guide the next set of investments
Feature Definition & Delivery: Write clear specifications and partner with Engineering, UX, and QA through design, build, and release to ship capabilities that meet the scalability and quality standards of the Veeva Vault platform
Compliance & Automation: Deliver capabilities that reduce manual effort across the content lifecycle, automated claims linking, reference substantiation, workflow configuration, content reuse, and AI-assisted content checks, while preserving the auditability regulated customers require
Cross-Product & Go-to-Market Alignment: Partner with product teams across Vault to deliver connected experiences, and enable Sales, Services, and Support with the positioning, demos, and documentation needed to bring releases to market

Requirements

5+ years of enterprise software product management, engineering, or consulting experience
2+ years of hands-on focus on AI/ML applications, specifically LLMs and Generative AI
Technical Proficiency: Strong coding skills in Python and experience with AI Frameworks (e.g., LangChain, LlamaIndex) and APIs
Architectural Knowledge: Deep understanding of data flow design, prompt engineering, and model fine-tuning for highly regulated content
Communication: Ability to translate complex AI concepts into business value for non-technical stakeholders in Marketing, Legal, Medical, and Regulatory departments
Collaboration: Proven track record of working with UX and Engineering to build intuitive tools for complex workflows
Marketing Acumen: Experience in Marketing or Marketing Operations, or building products for marketing teams, with a working understanding of how brand strategy, campaign planning, and content production come together
Marketing Process Fluency: Familiarity with the methodologies brand teams run on, creative and campaign briefs, agency and studio workflows, brand guidelines and governance, modular content and content supply chain models, omnichannel planning, and launch readiness

Nice to Have

Domain Expertise: Direct experience with Veeva Vault PromoMats or Vault Medical
Life Sciences Experience: Familiarity with MLR review processes, 2253 submissions, or Medical Information (MedInfo) workflows
Data Background: Experience as a data scientist, machine learning, or data engineering role
Brand & Launch Experience: Hands-on involvement in brand strategy, brand or product launch planning, or global campaign rollout, including the content, claims, and approval cycles that support a launch
Marketing Technology: Working knowledge of the martech stack brand teams use alongside PromoMats, DAM and content platforms (e.g., Adobe Experience Manager, Aprimo, Sitecore), marketing work management (e.g., Adobe Workfront, Asana, Monday), marketing automation and CRM (e.g., Salesforce Marketing Cloud, Marketo, Veeva CRM, Vault CRM), and campaign analytics tools

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $120,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

The Role

Nitro is an AI-native data platform that democratizes life sciences data for non-technical commercial teams, turning fragmented HCP/HCO, prescription, and industry data into decisions the field can act on. Our team is seeking an Associate DevOps Engineer to support our business consulting team’s AWS and Kubernetes analytics infrastructure as part of the broader NitroAI Team. You'll work alongside the team keeping this platform reliable and secure, with real ownership over the pieces you run day to day. This role needs solid technical fundamentals, but just as important is a customer-service mindset: you'll be supporting internal engineering teams directly, so how you communicate, troubleshoot with empathy, and show up when something's broken matters as much as the fix itself.

What You'll Do

Support day-to-day operation of the AWS and Kubernetes platform — monitoring reliability and performance, flagging issues before they become incidents for 50 person global consulting team
Build & Maintain GitOps deployments: sync policies, deployment ordering, configuration management
Support CI/CD pipelines: maintain GitLab pipelines and runners, help engineering teams troubleshoot failed builds and deployments
Act as first responder on platform incidents: triage, escalate, and help document post-mortems
Maintain platform observability: monitoring, alerting, and log visibility
Migrate 50 person business consulting team onto a new AI native stack
Support the building of our new AI native application NitroAI to learn Veeva methodology

Requirements

1+ years hands-on experience with AWS and Kubernetes
Working knowledge of GitLab CI/CD, including runner management and Bash scripting for deployment tasks
Familiarity with GitOps practices (ArgoCD or similar)
Exposure to Terraform or another infrastructure-as-code tool
Strong communication skills and a customer-service mindset — you're supporting people, not just infrastructure
Comfortable being accountable to other engineers who are blocked and waiting on you

Nice to Have

EKS/Kubernetes RBAC and IRSA experience
Broader AWS fluency: Lambda, ALB, WAF, CloudFront, Secrets Manager, Route53, KMS, ECR
Apache Airflow experience via MWAA
Proficiency with Claude Code
Exposure to compliance/security-baseline work

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $65,000 - $90,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS #LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.23:T17c0,Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Nitro is an AI-native data platform that democratizes life sciences data for non-technical commercial teams, turning fragmented HCP/HCO, prescription, and industry data into decisions the field can act on. We're looking for a QA Engineer to drive quality for the platform and help modernize how we test it. Here, testing isn't a gate bolted onto the end of shipping, it's part of the same function as building and deploying. You'll own your share of that full chain. This is a junior role for someone who wants to build a real career in QA and automation. You'll start hands-on with day-to-day testing and grow into broader ownership of our test automation as you develop. We're investing in making our testing environment more AI-forward, and you'll have real room to shape and extend that work, not just maintain what exists. The function itself is evolving, too: our Operations org is moving from traditional QA toward evaluating AI-native systems, and this role is your entry point into where that's headed.

What You'll Do

Own day-to-day QA across releases: new data connectors, schema changes, customer rollouts, platform upgrades, ensuring changes are solid before they reach customers
Help cut down false-failure noise in the test suite and improve how efficiently it runs, so the team can trust what it's telling them
Get close enough to the business logic behind our data pipelines to know not just whether a test passes, but whether it's testing the right thing
Build new automations as new features roll out

Requirements

Genuine interest in building a career in QA and automation. Entry-level to ~1-2 years of QA or testing experience
Comfortable moving between technical detail and business context. You care about why a test matters, not just whether it passes
Familiarity with coding with Claude or similar
Strong foundations in Java and SQL
Proficiency with version control systems (Git)

Nice to Have

Familiarity with API/UI test automation frameworks and tools like Cucumber, Selenium
Experience with AWS (EC2, S3, IAM)
Knowledge of CI/CD tools like Jenkins

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $85,000 - $110,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS #LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.24:T212c,Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

What You'll Do

AI & Product Strategy: Own the vision, strategy, and multi-release roadmap for your area of PromoMats, including where AI capabilities fit, balancing customer demand, market trends, and the realities of design and engineering
Customer Discovery: Engage directly with brand, marketing operations, medical, and regulatory teams at life sciences companies to understand how they create, review, and distribute content, and translate those insights into prioritized product requirements
Measurement & Impact: Define and track the metrics that prove customer value, reduction in MLR review cycles, time to approval, claims auto-link rates, and feature adoption, and use them to guide the next set of investments
Feature Definition & Delivery: Write clear specifications and partner with Engineering, UX, and QA through design, build, and release to ship capabilities that meet the scalability and quality standards of the Veeva Vault platform
Compliance & Automation: Deliver capabilities that reduce manual effort across the content lifecycle, automated claims linking, reference substantiation, workflow configuration, content reuse, and AI-assisted content checks, while preserving the auditability regulated customers require
Cross-Product & Go-to-Market Alignment: Partner with product teams across Vault to deliver connected experiences, and enable Sales, Services, and Support with the positioning, demos, and documentation needed to bring releases to market

Requirements

5+ years of enterprise software product management, engineering, or consulting experience
2+ years of hands-on focus on AI/ML applications, specifically LLMs and Generative AI
Technical Proficiency: Strong coding skills in Python and experience with AI Frameworks (e.g., LangChain, LlamaIndex) and APIs
Architectural Knowledge: Deep understanding of data flow design, prompt engineering, and model fine-tuning for highly regulated content
Communication: Ability to translate complex AI concepts into business value for non-technical stakeholders in Marketing, Legal, Medical, and Regulatory departments
Collaboration: Proven track record of working with UX and Engineering to build intuitive tools for complex workflows
Marketing Acumen: Experience in Marketing or Marketing Operations, or building products for marketing teams, with a working understanding of how brand strategy, campaign planning, and content production come together
Marketing Process Fluency: Familiarity with the methodologies brand teams run on, creative and campaign briefs, agency and studio workflows, brand guidelines and governance, modular content and content supply chain models, omnichannel planning, and launch readiness

Nice to Have

Domain Expertise: Direct experience with Veeva Vault PromoMats or Vault Medical
Life Sciences Experience: Familiarity with MLR review processes, 2253 submissions, or Medical Information (MedInfo) workflows
Data Background: Experience as a data scientist, machine learning, or data engineering role
Brand & Launch Experience: Hands-on involvement in brand strategy, brand or product launch planning, or global campaign rollout, including the content, claims, and approval cycles that support a launch
Marketing Technology: Working knowledge of the martech stack brand teams use alongside PromoMats, DAM and content platforms (e.g., Adobe Experience Manager, Aprimo, Sitecore), marketing work management (e.g., Adobe Workfront, Asana, Monday), marketing automation and CRM (e.g., Salesforce Marketing Cloud, Marketo, Veeva CRM, Vault CRM), and campaign analytics tools

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $120,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote #LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.25:T17a8,Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager Lead (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva eCOA Implementations. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.What You'll Do

Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
Develop and spearhead eCOA service offerings across multiple customer types
Set client and internal stakeholder expectations correctly with a focus on long-term success
Develop, own, and manage partner vendor relationships for contracting and services operations
Lead, grow, and scale eCOA SEM activities and operations
Travel estimate: Less than 25%

Requirements

5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications, including eCOA, with a proven track record
3+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
Ability and comfort to spearhead complex services contracting independently but in close collaboration with key internal stakeholders. Familiarity in working with the Life Sciences Industry
Ability to engage audiences of varying perception levels, including working with executive leadership. Strong negotiation skills
Collaborative and consultative work style
Works well under pressure and with short or competing timelines
Ability to travel

Nice to Have

eCOA industry SME
Experience in interpreting clinical protocols
SaaS/Cloud experience in the delivery

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $120,000 - $160,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

The Role

This is a top software engineering job that incorporates everything you’ve worked so hard for. And with the mission of creating cloud software that helps speed up the innovation and delivery of critical treatments and medicines to patients around the globe, it simply doesn’t get any more important than this.

Your impact as a technical problem-solver will mean you will be focused on building software that can not only scale for heavy use, but that can also evolve with new features and capabilities. You will have equal influence to drive the direction of the build, be an advisor to product leadership and mentor freshly minted software engineers in their new careers.

We are looking for engineers that would thrive in a dynamic, startup environment while having the stability of a successful, profitable company. You have extensive experience in full-stack software development in Java and/or React. You’ve ideally worked in enterprise software development or for a high-growth technology company.

What You'll Do

Participate in all aspects of the SDLC
Collaborate with Product Managers, other Engineers, and domain experts to design and develop cutting-edge applications in life science
Collaborate with Quality Assurance Engineers to ensure accurate and comprehensive testing coverage
Contribute to troubleshooting and technical support of the product

Requirements

5+ years of hands-on software product development experience
5+ years of backend engineering in Java or similar OOP languages
Modern frontend development experience (React preferred)
Practical expertise with REST and SOAP API integration
Strong relational database skills (MySQL, Oracle, or SQL Server)
Excellent communication and cross-functional team collaboration

Nice to Have

Previous experience working in an agile environment
Experience with Software-as-a-Service (SaaS) product development
Experience with content management products and technologies

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $110,000 - $270,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

The Role

The Director of Computer Systems Validation Program provides support to the Quality, Regulatory and Compliance function in support of qualification of Veeva Vault technology. Primarily responsible for oversight of the assigned Validation teams to ensure on-time, on-budget delivery of computer system validation activities supporting general releases and patches/hot fixes. Plan and drive complex validation tasks (periodic review, new product introduction) across the Validation teams while advancing modern validation practices, including test automation strategies and the governance and validation of AI-driven capabilities. Mentor and develop leaders of the assigned Validation teams providing technical validation expertise, interpretation, and direction to assure compliance with GxP (GMP, GCP, Device) regulatory requirements, company policies and standards regarding validation, document control and change management. Additional responsibility is to support the audit management function by presenting CSV operations during customer audits.What You'll Do

Manage/mentor a validation team of validation program managers / team leads (direct reports) on validation projects of Veeva and internal business systems to ensure deliverables conform to company and regulatory requirements
Responsible to deliver validation projects under strict deadlines to ensure customer success. Review and approve validation approach, method, and reporting (VPP, VIA, VSR) during periodic releases of Veeva software products
Establish validation processes commensurate with the level of risk and manage the execution of validation projects whose scope, regulatory visibility, schedule requirements, and complexity require coordination with customers, collaborators, and quality
Oversee on-shore and off-shore team of validation contractors testing of Veeva products to ensure deliverables conform to defined budgets and timelines
Act as executive management interface between Product Development, Operations, Security, and Quality Assurance/Compliance regarding Computer Systems validation exigencies and problem resolution
Support planning and execution of product and internal system periodic reviews
Execute other projects/duties as assigned to ensure compliance across Veeva’s product line and internal business systems

Requirements

Knowledge of Software Engineering and Quality Assurance generally attained through studies resulting in a B.S., in engineering/sciences, a related discipline, or its equivalent and applicable industry experience
10+ years of directly relevant experience in validation of enterprise software, computer information systems used in life sciences regulated environment (GMP, GCP, GLP, GvP)
Hands-on experience or working knowledge of risk-based validation, compliance frameworks, and governance for AI/ML-enabled capabilities in life sciences software
Previous managerial experience (5+) which demonstrates proficiency in selection, motivating and retaining a superior team, effectively managing personnel issues and planning and administering financial resources
Demonstrated understanding of ERES regulations (e.g., 21 CFR Part 11, etc.)
Applied experience (i.e., through validation activities, audit support, and/or software system/software product compliance evaluation) in GCPs (e.g., ICH E6, 21 CFR 56, etc.), GMPs (e.g., 21 CRF 211, 21 CFR 820, etc.)
Use and/or development of risk-based, critical thinking decision-making models to inform validation related activities
Excellent project management, communication, and technical writing skills are required
The successful candidate will possess the professionalism and technical competency required to represent the department before our customers, regulatory agencies, and management
Proven ability working in a matrix environment and leading multi-level / cross functional teams to achieve the highest performance in meeting site and departmental objectives

Nice to Have

Exposure to Agile SDLC, SaaS, AI, and/or IT cloud technologies
Awareness of various global standard frameworks such as ISO, SEI, ITIL
Exposure to global Health Authorities (e.g., FDA, EMA, Health Canada, MHRA, etc.) with respect to computer system validation & data integrity
Experience with automated testing technologies

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $150,000 - $230,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS #LI-Director
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.28:T161f,Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Commercial Content and Medical Vault applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations. You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs.What You'll Do

Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications
Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Requirements

7+ years’ experience in promotional content or Medical within life sciences industry
Experience working with or in large global pharmaceutical companies
Customer-facing consulting experience
Experience managing relationships with key decision makers and application owners
Ability to travel up to 25%

Nice to Have

Must be based in North America – preferably east coast
7+ years of working in software, or consulting
SaaS/cloud experience
Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $100,000 - $160,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations. You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs.What You'll Do

Support 4-6 large, global customers post-implementation with Veeva Quality applications
Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Requirements

7+ years’ experience in Quality within life sciences industry
Experience working with or in large global pharmaceutical or CRO companies
Customer-facing consulting experience
Experience managing relationships with key decision makers and application owners
Ability to travel up to 25%

Nice to Have

Must be based in North America – preferably east coast
7+ years of working in software, or consulting
SaaS/cloud experience in the management of Quality applications
Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $100,000 - $160,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS #LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. 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