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Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role:

You track culture before it surfaces in a brief. You have strong opinions about what makes content work on a platform, and you understand how audiences truly behave—how they form communities, participate in conversations, and move between discovery and action. You bring craft to strategy: your briefs sharpen the problem, your frameworks drive execution, and your thinking gives creative and community teams somewhere real to go.

ServiceNow's social presence is where we reach enterprise buyers across the platforms where they're actually present—Meta, LinkedIn, YouTube, TikTok, X, and emerging channels. We're building an always-on social program rooted in authentic storytelling, cultural relevance, and genuine community engagement—one that proves B2B tech can be creative, insightful, and genuinely interesting.

This role owns the strategic vision for ServiceNow's social and content program across all platforms and partners with creative teams, product marketing, editorial leadership, and community managers to bring that strategy to life with excellence and intention. You'll define what our brand sounds like and stands for in social spaces. You'll identify where to expand and evolve our content approach based on audience behaviors and insights. You'll tap into and activate our community to find moments that drive buzz and cultural relevance.

You'll report to the Director of Social Media with direct accountability for building brand awareness, credibility, and relevance across social channels.

What You'll Do:

Own Social Strategy Across Social Platforms: Define the strategic vision and positioning for ServiceNow across Meta, LinkedIn, YouTube, TikTok, X, and emerging channels. Develop a forward-looking roadmap aligned to our editorial calendar, product launches, thought leadership moments, and cultural opportunities. Identify opportunities to expand into new content pillars and evolve existing pillars based on audience behaviors, engagement patterns, and strategic insights. Establish clear audience targets and platform-specific strategies that reflect how to reach enterprise buyers organically across each channel.
Build Content Architecture: Develop integrated content strategies and always-on programming architectures that translate ServiceNow's positioning into scalable, channel-native programs. Serve as steward of the brand across social, ensuring all content reflects our visual standards, tone, and perspective. Partner closely with creative teams to brief, concept, and execute channel-right content across photo, video, thought leadership, and community-generated content. Write creative briefs and social strategies that give creative teams a genuine problem to solve, framing the strategic challenge with precision, clear point of view, and useful constraints. Test content formats and creative approaches to optimize for engagement, reach, and audience connection.
Cultivate & Activate Community: Tap into and activate ServiceNow's community of practitioners, builders, and decision-makers to uncover insights and identify moments of cultural relevance. Mine community conversations and user-generated content for signals that inform new strategic challenges and social moments. Develop community-first campaigns and activations that drive buzz, engagement, and strengthen brand perception. Build a community-first mindset into the always-on program that strengthens brand perception and creates space for authentic dialogue.
Leverage Performance & Insights: Use performance data and audience insights to refine content strategy, optimize for emerging opportunities, and identify moments worth amplifying. Translate analytics and learning into strategic recommendations that inform content evolution and platform investment. Make the case for strategic pivots and new directions backed by evidence and cultural insight.
Lead Cross-Functional Execution: Partner with product marketing to identify moments to integrate ServiceNow products and narratives into social storytelling. Collaborate with editorial and brand strategy teams to ensure social strategy aligns with broader brand positioning and messaging. Work with customer marketing and proof teams to bring customer success stories and proof points to life on social—identifying authentic moments and opportunities to amplify customer advocacy. Work with paid media and performance teams to identify amplification opportunities and ensure social content gets the media support it deserves. Build trusted relationships with stakeholders across creative, product, data, and marketing disciplines.
Stay Ahead of the Curve: Monitor trends across business, tech, culture, and social media to inform proactive, culturally relevant activations. Track platform evolution, emerging features, and shifts in audience behavior across all channels. Build and maintain social listening programs and cultural trendspotting frameworks that inform strategic decisions. Be the person who flags when we need to try something new before everyone else does.

Qualifications

What You Need:

10+ years of demonstrated experience in social and content strategy, with a track record of building differentiated strategies (not just executing against an existing calendar) across brand channels, always-on programs, or editorial-led social presence.
Deep platform fluency across LinkedIn, Meta, TikTok, YouTube, and emerging platforms. You understand algorithmic distribution, paid amplification mechanics, community dynamics, and how cultural moments surface and move across platforms. You know the difference between platform best practices and genuine cultural insight.
Proven strategic leadership defining content architecture, positioning, and audience strategy for always-on brand channels. You've shaped how a brand shows up in social spaces with consistency, intention, and authenticity.
Brief-writing and strategic communication craft. Your briefs create useful constraints, build a clear point of view, and give creative teams problems worth solving. You can distill complex brand challenges into actionable narratives and present strategic work with confidence.
Data literacy and analytical rigor. You know how to define the right KPIs, interpret performance dashboards, and translate findings into strategic decisions. You're comfortable asking hard questions when you don't have the answers yet.
Experience in B2B, tech, or complex categories where audience trust, credibility, and thought leadership matter. Bonus if you've worked in AI, enterprise software, or similar spaces.
Strong cross-functional operator mindset. You build trust with stakeholders across disciplines—from creatives to product teams to executives—and lead through influence and the quality of your work, not just authority.
Creative judgment and attention to detail. You have a strong point of view on what makes content work. You care deeply about consistency, craft, and quality. You understand that millions of eyes may see your work—it must be excellent.
Entrepreneurial spirit. You're comfortable operating in ambiguity, parachuting into unfamiliar territory, rapidly developing context, and moving with confidence. You introduce and establish new ways of working.

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

19:T1fc7,

Company Description

Join us to put AI to work for people.

Job Description

What You'll Do

This role is on Service CRM team with responsibilities including:

GTM Activation

Partner with Sales, Demand Gen, and Field Marketing to make sure messaging actually travels — not just to decks, but to deals

Build launch plans and run them. Own the milestones, drive the cross-functional coordination, close out the execution

Identify gaps in how the field positions Service CRM and build the content and programs to close them

Sales Enablement

Create the tools sellers use every day — pitch decks, talk tracks, battle cards, discovery frameworks, competitive objection handlers

Run enablement sessions that actually stick — live training, recorded content, whatever format gets adoption

Work closely with sales leadership and frontline reps to understand what's working in market and what's not

Competitive Intelligence

Know how ServiceNow stacks up against the competition and the broader field across customer service and field service — and build content that arms sellers to win

Track market moves, synthesize what matters, and get it in front of the right people quickly

Content & Programs

Build assets across the full funnel — thought leadership, event programs, customer stories, analyst materials

Prioritize ruthlessly. You'll have a lot on your plate; knowing what to say no to is as important as knowing what to build

Messaging & Positioning

Build the narrative for how ServiceNow wins— from value proposition to competitive frame to category definition

Translate product capabilities into customer-facing messaging that lands with customer service and CX leaders, field service and operations executives, and the sellers who take it to market

Keep the message current as the product and competitive landscape evolve — this isn't a set-it-and-forget-it job

Qualifications

What We're Looking For

We're not requiring a traditional product marketing background. We care far more about what you've shipped and activated than what your title has been. Strong candidates likely come from one or more of these backgrounds:

Product marketing, solutions marketing, or competitive intelligence

Sales enablement or revenue enablement leadership

Demand generation or field marketing with a strong message ownership component

GTM strategy or go-to-market leadership in a B2B SaaS environment

Regardless of background, here's what we need to see:

You've owned a GTM motion end-to-end — not contributed to one, owned one. You know what it took to get it across the line.

You've built things sellers actually use. If your battle card lives in a drawer, that's a problem.

You work well with sales. Not adjacent to sales — with them. You understand how deals get made.

You're comfortable with ambiguity and operate without a fully paved road.

You have strong opinions and the judgment to know when to hold them and when to let go.

CRM, customer service, field service, or enterprise SaaS domain knowledge is a plus — but raw reps in the market matter more than category fluency.

Experience & Qualifications

6+ years of experience in product marketing, sales enablement, GTM strategy, demand gen, or a combination

Proven track record of building and activating GTM programs that drove measurable outcomes (pipeline, win rate, field adoption — any of these)

Experience working in or closely alongside enterprise sales organizations

Strong written communication — this role requires a lot of it and it needs to be good

Comfortable presenting to and working with senior stakeholders, including sales leadership and executives

Bachelor's degree or equivalent experience

What Success Looks Like in Year One

The field has a clear, consistent narrative — and they're actually using it

Product launches hit the market with crisp activation plans and tight cross-functional execution

Sellers have the tools they need to win competitive deals, and those tools are built into how they sell

You've built strong working relationships with Sales, Product, and Marketing partners across the org

You've established a reputation for getting things done, even when it's complicated

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

1a:T2001,

Company Description

Join us to put AI to work for people.

Job Description

As the Global Head of IT (CIO) Technical GTM, you will define and drive the technical go-to-market strategy for ServiceNow’s Technology Workflows (TWF) portfolio: ITSM, ITOM, AM (Asset Management), PM (Portfolio Management), and the AI capabilities integrated into them. You will own how Solution Consulting worldwide wins the technical decision in CIO-persona deals.

You will be the connective tissue between the TWF business units, Geo Solution Consulting leaders, and Specialist Solution Consulting leaders across the globe. You will make sure every technical narrative, demo, POC framework, and training is consistent globally, adapted where regions need it, and evolving continuously as the market, competitors, and monthly release cycles move.

Key responsibilities

Lead the global technical GTM strategy for the TWF portfolio. That includes positioning, technical win playbook, reference architectures, and proof standards for the CIO buyer.
Own the global TWF tech win playbook including repeatable first- and second-call demos and a consistent framework for customer POVs and enable Field SCs.
Partner with and support the Global Head CIO Solutions GTM and their broader IT GTM strategy. Lead key customer engagements at EBCs and key customer and partner events (SKO, Knowledge, WFs, AI Summits etc.)
Translate TWF roadmaps, monthly releases, and AI Native packaging into field-ready technical positioning, competitive differentiation, and objection handling ahead of launch. Provide customer and field SC feedback back to the BU.
Serve as the global technical voice for TWF with CIOs, CTOs, architects, customers, partners, and the SC community, shaping thought leadership around Autonomous IT and the future of technology workflows.
Partner with Geo and Specialist SC leaders to align the technical GTM with regional priorities and deal execution, and with the TWF BUs, CIO Solutions GTM, and Product Solution Marketing to stay in lockstep with CIO sales plays.
Drive global consistency in how SCs run technical evaluations across AMS, EMEA, APAC, and Japan, while incorporating regional, industry, and language needs. Work with Geo SC leaders to roll out programs and measure adoption in each region.
Build a continuous improvement engine around the tech win. Use win/loss, deal review, and POC data to refine assets, methods, and training, and feed product gaps back to the BUs.
Define and track global tech win metrics, such as tech win rate, time to tech win, POC conversion, and SC readiness.
Engage directly in strategic TWF deals as a senior technical advisor, including executive briefings, architecture sessions, and POC strategy. Use what you learn in those deals to sharpen the playbook.
Build a world-class TWF SC community across Geo and Specialist teams through certification paths, practice and coaching programs, and shared best practices from top-performing SCs.

Qualifications

12+ years in Solution Consulting, Presales, or Technical GTM including at least 5 years leading teams or programs across multiple regions.
A proven track record of defining technical GTM strategy and measurably improving tech win rates, sales cycle time, or SC productivity.
Deep expertise across the ServiceNow TWF portfolio. Specifically: ITSM and ITOM (Discovery, Service Mapping, CMDB, Event Management, and AIOps), plus working knowledge of AM (SAM and HAM) and SPM.
Familiarity with Now Assist, AI Agents, and Workflow Data Fabric as they apply to IT workflows.
Experience building repeatable demo, POC, and enablement programs at global scale.
Strong analytical skills, including using win/loss and deal data to drive decisions and continuous improvement.
Experience engaging and influencing CIO-level and senior IT stakeholders in customer and internal executive settings.
Comfort operating in a matrix across BUs, product, marketing, and Geo and Specialist SC leadership, with a track record of driving alignment without direct authority.
Strong communication and storytelling skills, with the ability to turn complex technical capabilities into clear outcome narratives for the CIO buyer.
ServiceNow certifications (CMA, CSA, CIS-ITSM, CIS-Discovery, CIS-SM, and similar) are strongly preferred.
Experience in SaaS or enterprise technology is required.

For positions in this location, we offer a base pay of $230,090 - $379,680, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

1b:T263c,

Company Description

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources—providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

We are seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.

We are building the next generation identity security platform for the multi-cloud era - will you join us?

You will:

Strategic Leadership & Technical Execution

Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
Architect and deploy solutions for Cloud Prem and SaaS customers at scale
Drive technical innovation and establish SRE best practices across the organization
Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
Develop automation solutions to streamline operations and reduce manual workload
Participate in on-call rotation and ensure effective incident handoff and documentation
Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments

Cross-Functional Collaboration & Communication

Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
Influence technical decisions across teams through thought leadership and demonstrated expertise
Build consensus and drive adoption of new tools, processes, and architectural patterns

Customer-Facing Technical Leadership

Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
Conduct technical onboarding and provide expert guidance on platform architecture and best practices
Create customer-facing documentation, troubleshooting guides, and run-books
Lead customer calls and technical discussions as a trusted advisor

Team Development

Mentor SRE and engineering team members, elevating technical capabilities
Foster a culture of reliability, operational excellence, and continuous improvement

Qualifications

Required Experience

US Citizenship Required — role requires or may require federal security clearance
BS degree in Computer Science or related field (or equivalent practical experience)
7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
Proven track record leading large-scale, cross-team infrastructure projects from conception to production
Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection

Technical Expertise

5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
Expert-level experience with Kubernetes, Helm, Linux, and Terraform
Strong experience with GitOps model, distributed version control, and CI/CD pipelines
Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes
Deep understanding of distributed systems, microservices, and reliability patterns
Experience with Bazel and CueLang a plus
Experience implementing compliance-as-code patterns and automated compliance scanning/remediation

Leadership & Communication

Exceptional ability to articulate complex technical concepts to diverse audiences
Track record of driving technical change across organizational boundaries
Successfully delivered multiple complex projects under tight deadlines
Strong customer service orientation with patience and empathy

Work Style

Thrives in ambiguous environments and makes progress without perfect information
Hands-on, "can do" attitude with bias for action
Low ego and high intellectual curiosity
Comfortable working across time zones
Self-motivated with strong ownership mentality
Comfortable managing ambiguity in regulatory environments and compliance requirements
What Sets You Apart
You don't wait for perfect information—you make calculated decisions and drive progress even when requirements are unclear. You've successfully navigated organizational complexity to deliver critical projects on aggressive timelines while building strong relationships across teams and with customers. You view incidents as learning opportunities and naturally raise the bar for technical excellence wherever you go

For positions in this location, we offer a base pay of $114,700 - $195,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

1c:T1f2a,

Company Description

Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

1d:T2dcc,

Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The senior technical architect, infrastructure and cloud sets direction for how our corporate and cloud infrastructure evolves to support secure, reliable, scalable, and cost-effective business services. As part of the technical architecture team, this role connects infrastructure and cloud decisions to enterprise architecture and the broader technology roadmap. The role researches new technologies, advises on current solutions, and drives improvement, including upgrades, retirements, and replacements. This is a senior individual contributor role that sets direction through standards, roadmaps, guardrails, and architecture decisions. You will not run day-to-day operations or build infrastructure yourself. You will make sure the teams that do have a coherent target architecture, practical guardrails, and a clear path from where we are to where we need to be.

Scope

This role advises on and supports infrastructure and cloud architecture for technologies outside the ServiceNow platform: data centers, public and hybrid cloud, compute, storage, networking and connectivity, backup and recovery, and the infrastructure dependencies of corporate systems. Other teams continue to own the systems they run. This role works with them to shape direction, standards, and decisions.

This role does not cover ServiceNow platform instance architecture or configuration, or AI and data architecture, although it does support the infrastructure that AI and data workloads run on. Enterprise security architecture sits with the security architecture team. You will partner with that team closely, as a peer stakeholder in architecture forums.

What you will own

Help define the current-state, transition-state, and target-state infrastructure and cloud architecture, with a multiyear roadmap tied to business priorities, risk, lifecycle, capacity, and cost. Help align that direction with enterprise architecture principles and the broader technology roadmap, and surface dependencies that affect enterprise plans.

Establish reference architectures, principles, standards, and patterns across cloud, data center, networking, compute, storage, containers, and backup. Advise on infrastructure as code and policy as code, and support delivery teams in adopting them.

Help define cloud governance, standards, and architectural guardrails for Azure and GCP, including account and subscription structure, landing zones, cost controls, and policy as code. Advise teams on operating within them, and surface where a guardrail needs to change.

Lead infrastructure architecture reviews and provide architecture input on major technical decisions. Help scope proofs of concept and vendor evaluations. Evaluate options, document tradeoffs, risks, and value, fit, operability, and total cost, and help drive decisions to closure with accountable stakeholders.

Recommend resilience and compliance requirements for high availability, disaster recovery, backup and recovery, and continuity, and help align recovery objectives with business criticality.

Partner with Security Architecture on resilience, compliance, and zero-trust, so that security requirements are built into infrastructure and cloud standards from the start.

Look ahead to AI and ML infrastructure needs, including compute capacity, specialized hardware, data storage, and hybrid hosting. Understand the agentic AI patterns, such as RAG, A2A, and MCP, that shape those needs. Research emerging technologies that could change how we build and run infrastructure, and advise on when to adopt them.

Default to out-of-the-box capabilities. Recommend a documented case for any custom pattern or exception and advise on retiring custom solutions where a standard capability will do.

Support and collaborate regularly with the DT Integration, Core Systems, and Product teams to align infrastructure needs, dependencies, and roadmaps. Advise these teams on the infrastructure implications of their integration, core system, and product decisions, and help plan changes that depend on shared infrastructure.

Partner with finance and operations to inform infrastructure economics through capacity planning, lifecycle management, workload placement, and FinOps practices. Draw on incidents, capacity trends, audit findings, and resilience test results to inform standards and roadmaps.

Represent infrastructure and cloud in the architecture team and its governance forums, including the Architecture Review Board. Build trusted relationships with senior technology and business leaders, and mentor architects and engineers.

Qualifications

To be successful in this role you have:

10+ years of progressive experience in infrastructure, cloud, platform engineering, or systems engineering, including substantial architecture responsibility for complex enterprise environments.
Demonstrated success defining infrastructure and cloud strategy and roadmaps that span multiple technology domains and delivery teams.
Deep expertise in several infrastructure domains, with enough breadth to make integrated decisions across cloud, network, compute, storage, resilience, and cost.
Strong working knowledge of Azure and Google Cloud Platform (GCP) architecture, including landing zones, connectivity, identity dependencies, workload placement, and shared-responsibility models.
Solid understanding of agentic AI concepts and patterns, including retrieval-augmented generation (RAG), agent-to-agent (A2A) communication, Model Context Protocol (MCP), and related technologies.
Experience integrating disparate systems, with a strong understanding of enterprise integration patterns, such as APIs, messaging, and event-driven architecture.
Experience defining cloud governance, guardrails, and standards in a large enterprise, and getting teams to adopt them.
Experience creating and governing reference architectures, standards, and architecture decision records.
Working knowledge of infrastructure as code and modern automation practices.
Ability to evaluate architecture choices on business value, risk, cost, and operational evidence, not technology preference.
Proven ability to influence senior stakeholders and technical teams without relying on direct authority.
Clear written and verbal communication for both engineering and executive audiences.
Bachelor’s degree in a related field or equivalent practical experience.

Preferred qualifications

Experience in a large, global, regulated, or mission-critical environment.
Familiarity with IT service management practices, including the IT Infrastructure Library (ITIL), and with configuration management database (CMDB) alignment for infrastructure configuration items.
Familiarity with enterprise architecture frameworks, such as TOGAF or COBIT, or equivalent.
Experience with release planning using Agile and Scrum practices.
Familiarity with AI and ML infrastructure requirements, such as GPU and accelerator capacity, and with zero-trust architecture.
Experience with FinOps, technology portfolio management, and infrastructure cost modeling.
Relevant architecture, cloud, networking, security, or infrastructure certifications.
Experience guiding vendor strategy or major platform selection.

JV20

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

1e:T214e,

Company Description

Job Description

The Access Security team is building the intelligence layer for the ServiceNow Veza Identity solution, helping enterprises answer one of the most important security questions: who and what can access critical resources? We turn complex identity and access data into clear, actionable insights so customers can uncover risky access, prioritize remediation, and reduce exposure before issues become incidents.

We are looking for a seasoned Sr Staff Backend Engineer to architect, design, develop, optimize, and maintain Access Security features that use AI to improve access intelligence, risk detection, and remediation workflows. You will collaborate with cross-functional teams to build secure, scalable backend services and AI-assisted workflows that can operate reliably in enterprise environments. This role requires expertise in Go and Python, practical AI integration experience, and leadership in architecting high-performance services.

What you’ll do:

Partner with product, design, and engineering leaders to craft solutions that balance innovation, performance, and business impact.
Champion the responsible use of LLM frameworks, AI agents, and AI-driven access intelligence to deliver enterprise-ready capabilities for identity and access use cases.
Explore emerging technologies and patterns in identity and access management that help us deliver greater customer value while improving solution resilience, scalability, and performance.
Participate in all technical aspects of team deliverables, including architecture, design, quality, performance, maintainability, and code reviews.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Mentor and guide other engineers by sharing engineering practices, raising quality standards, and fostering continuous improvement in testing, reliability, and production readiness.
Own end-to-end feature delivery, steering capabilities from early design and architecture to release, operational oversight, and ongoing stability.

Qualifications

Applied AI experience: Practical experience integrating AI, ML, or LLM capabilities into production workflows, such as decision support, risk analysis, automation, or security-focused access intelligence.
Experience: 10+ years in backend software development, with deep technical hands-on experience building complex Enterprise production software.
Languages & Architecture: Strong proficiency in Golang and other key programming languages (e.g., Python or Java), with a strong architectural vision.
Data and APIs: Expertise designing and implementing RESTful, GraphQL, and gRPC APIs, with strong proficiency in data modeling, SQL, relational databases such as PostgreSQL, and graph technologies such as Neo4j.
Systems Engineering: Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
Leadership: Proven track record of leading major, cross-functional technical projects from conception to launch.
Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Soft Skills: Strong written and verbal communication skills.

Preferred Qualifications:

Domain Expertise: Prior experience in Identity and Access Management (IAM), IGA, and PAM solutions.
Cloud & DevOps: Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes).
Artificial Intelligence: Hands-on familiarity building with cutting-edge LLM frameworks and provider libraries like OpenAI, Anthropic, or Google.
Quality & Testing: Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines.
Mindset: Strong sense of ownership and customer focus, with a passion for user experience and staying current with emerging technologies and industry trends.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

1f:T23ec,

Company Description

Join us to put AI to work for people.

Job Description

Position Overview
The Security Cross functional Success Architect serves as a strategic advisor who helps enterprise customers get the most value from their ServiceNow investments. This role combines deep technical expertise across the ServiceNow platform and its product portfolio with consultative skills to guide organizations in optimizing and maturing their solutions. The Product Excellence (PEx) team uses deep product expertise to solve implementation and adoption challenges for customers. We work with product and cross-functional teams, sharing customer insights to drive innovation, scale, and product improvements.

Security Cross-Functional Success Architect – Armis , ServiceNow Security & Risk Products

Job Description – Key Responsibilities

1. Drive Customer Success & Adoption: Lead technical engagements across Armis and ServiceNow Security products, helping enterprise customers accelerate adoption, optimize implementations, and achieve measurable business outcomes.

2. Cross-Functional Technical Leadership: Collaborate with Product Management, Engineering, Sales, Professional Services, and Customer Success teams to resolve complex technical challenges and drive customer success.

3. Security Architecture & Integration: Provide architectural guidance on Armis integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security to deliver unified asset visibility and risk management.

4. Strategic Customer Engagement: Act as a trusted technical advisor for strategic accounts, proactively identifying implementation risks, managing escalations, and improving security posture and operational resilience.

5. Scale Best Practices & Enablement: Develop reusable accelerators, technical playbooks, health checks, and enablement content to improve implementation quality, drive product adoption, and scale customer success across the security portfolio.

Key Responsibilities

Provide strategic guidance on ServiceNow platform architecture and best practices across multiple product lines
Deliver enablement and best practice guidance for ServiceNow solutions such as, Security Products, Integrated Risk Management,
Assess customer implementations for performance, scalability, data quality, and upgrade readiness, and recommend improvements
Mentor technical teams and influence stakeholders on platform capabilities and optimization strategies
Lead discovery sessions and develop solution roadmaps aligned with customer business objectives
Serve as a trusted advisor to help customers achieve measurable business outcomes from their ServiceNow investment
Bring customer insights back to product and engineering teams to inform the roadmap and product improvements

Qualifications

Required Qualifications Experience

8+ years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas
Proven track record designing and implementing enterprise-scale ServiceNow solutions
Background in enterprise architecture, including authentication and identity systems, data modeling, REST/SOAP integrations, and security protocols
Experience in professional services or consulting roles with demonstrated ability to influence technical strategy

Technical Expertise

Product Knowledge: Deep knowledge of multiple ServiceNow product lines and how they share data and workflows across the platform
Platform Foundations: Strong understanding of the Configuration Management Database (CMDB), Common Service Data Model (CSDM), and data governance
Platform Skills: Advanced proficiency in ServiceNow configuration, JavaScript scripting, Flow Designer, Integration Hub, REST/SOAP integrations, and MID Server architecture
Performance and Scale: Experience diagnosing platform performance issues, including integration throughput, scheduled jobs, and database behavior
Strong understanding of enterprise workflows, governance frameworks, and compliance requirements
ServiceNow Certified System Administrator (CSA) required
ServiceNow Certified Application Developer (CAD) required
ServiceNow Certified Implementation Specialist (CIS) in at least two product areas required

Preferred Qualifications

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
Experience with Now Assist and generative AI capabilities on the ServiceNow platform
Experience with AI/ML platforms (Azure AI, AWS SageMaker, Google Vertex AI) and understanding of AI model lifecycle management
Experience with ServiceNow upgrade management and release compatibility testing
Prior experience supporting NPI launches or beta programs for enterprise software

Consulting & Leadership Skills

Exceptional ability to translate technical concepts into business value for executive and technical audiences
Proven mentorship and knowledge transfer capabilities
Strategic thinking with a customer-centric approach to solution design
Excellent communication and stakeholder management skills

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

20:T1fc8,

Company Description

Join us to put AI to work for people.

Armis from ServiceNow protects the full attack surface and helps organizations manage cyber risk exposure in real time. Together with ServiceNow Security and Risk capabilities and Identity Security capabilities from Veza, Armis helps secure every asset and identity, including AI agents, across complex environments. The result is a foundation for autonomous defense for the Agentic Enterprise, grounded in security, operational, and business context.

Job Description

Location: 100% Remote. Desired location is close to Partner HQ and Major Airport

Our Strategic Partner Manager role is responsible for all Partner activities in their assigned Partners and will work closely with Marketing, RPM’s, Services, and Sales for success. This is a newly created role due to expansion after another record breaking year of growth at Armis. In this role, Armis is now a partner of ServiceNow Cyber Security & Risk (Armis/Veza).

Responsibilities:

Develop Joint Go To Market and Business Plan for assigned Partner(s)

Work closely with ServiceNow counterparts and teams to ensure coordinated effort and focus on the right GSI Partners and strategic initiatives

Conduct regular update meetings and QBR’s with Partner and appropriate Armis Team Members and Executives

Ensure proper contracts are in place and up to date

Work with GSI counterparts in other regions to ensure alignment and collaboration

Assist in reactive management of non-strategic GSI within assigned region

Utilize relationships to drive visibility of Armis within Accenture and Deloitte

Partner Sales: Work with RPM to ensure AE alignment, Deal Registration and Opportunity Management, Close Plans and Managing / Reporting forecast

Partner Marketing: Align Marketing teams, Own and manage overall Marketing Plan which will include MDF, Market To, Participation in Partners Programs as well as Armis Event Sponsorships, and Work with RPM to request and manage MDF and events and attend events where appropriate

Partner Enablement: Scheduling and Conducting sessions, Drive completion of required on-line courses and Educating on Partner Specific Value Proposition / GTM

Partner Program: Manage all components of Program and ensure compliance

Engage Strategic, Distribution and CSP Partners and ensure alignment with Strategic Partner Managers to drive deals within region

Work with our Services Team and AE’s to ensure appropriate Managed or Implementation Services Partner assigned to every deal and expectations and collaboration is agreed and documented

Educate field on Partner Value Proposition / Plan and how best to engage and work with Partners

Engage with RPM and AE’s in order to do introductions and set meetings with Partner

Work with Partner SE’s to ensure demo environments and COE are established and utilized

Extend Partner Reach with collaboration of other Technology, Distribution or CSP Partners

Serve as escalation point for any and all sales or services issues

Qualifications

Qualifications:

Experienced partner sales professional that is Creative, Collaborative and Determined to win

Understanding of and Executive Relationships with Deloitte and Accenture

Minimum 8 + years prior channel sales experience a must

Previous experience designing Partner Business / Channel Sales and Marketing plans

Excellent communication and presentation skills required

A self-motivated, independent thinker who understands the Cyber Security space and has worked in remote environment

Ability to sell complex Solutions with Services including but not limited to; Endpoint, XDR/EDR, Asset Discovery and Management

A proven track record of quota achievement and demonstrated career stability

For positions in this location, we offer a base pay of $140,040 - $200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

21:T1fc8,

Company Description

Join us to put AI to work for people.

Job Description

Location: 100% Remote. Desired location is close to Partner HQ and Major Airport

Responsibilities:

Develop Joint Go To Market and Business Plan for assigned Partner(s)

Work closely with ServiceNow counterparts and teams to ensure coordinated effort and focus on the right GSI Partners and strategic initiatives

Conduct regular update meetings and QBR’s with Partner and appropriate Armis Team Members and Executives

Ensure proper contracts are in place and up to date

Work with GSI counterparts in other regions to ensure alignment and collaboration

Assist in reactive management of non-strategic GSI within assigned region

Utilize relationships to drive visibility of Armis within Accenture and Deloitte

Partner Sales: Work with RPM to ensure AE alignment, Deal Registration and Opportunity Management, Close Plans and Managing / Reporting forecast

Partner Marketing: Align Marketing teams, Own and manage overall Marketing Plan which will include MDF, Market To, Participation in Partners Programs as well as Armis Event Sponsorships, and Work with RPM to request and manage MDF and events and attend events where appropriate

Partner Enablement: Scheduling and Conducting sessions, Drive completion of required on-line courses and Educating on Partner Specific Value Proposition / GTM

Partner Program: Manage all components of Program and ensure compliance

Engage Strategic, Distribution and CSP Partners and ensure alignment with Strategic Partner Managers to drive deals within region

Work with our Services Team and AE’s to ensure appropriate Managed or Implementation Services Partner assigned to every deal and expectations and collaboration is agreed and documented

Educate field on Partner Value Proposition / Plan and how best to engage and work with Partners

Engage with RPM and AE’s in order to do introductions and set meetings with Partner

Work with Partner SE’s to ensure demo environments and COE are established and utilized

Extend Partner Reach with collaboration of other Technology, Distribution or CSP Partners

Serve as escalation point for any and all sales or services issues

Qualifications

Qualifications:

Experienced partner sales professional that is Creative, Collaborative and Determined to win

Understanding of and Executive Relationships with Deloitte and Accenture

Minimum 8 + years prior channel sales experience a must

Previous experience designing Partner Business / Channel Sales and Marketing plans

Excellent communication and presentation skills required

A self-motivated, independent thinker who understands the Cyber Security space and has worked in remote environment

Ability to sell complex Solutions with Services including but not limited to; Endpoint, XDR/EDR, Asset Discovery and Management

A proven track record of quota achievement and demonstrated career stability

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

22:T215a,

Company Description

Join us to put AI to work for people.

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

Job Description

As an Advisory Solution Consultant on our Federal defense team, you'll be the technical expert and trusted advisor on strategic ServiceNow Security (Armis, Veza, Risk) engagements. You'll support Department of Defense and Federal System Integrator prospects in uncovering the value and demonstrating operational impact of ServiceNow Security solutions. Working hand-in-hand with our sales team, you'll guide deals from discovery through proof of value, positioning AI-powered visibility and security posture improvements that turn operational challenges into mission advantage.

What you’ll do:

Lead technical discovery to understand Federal customers' security challenges, compliance mandates, and existing asset landscapes, then map ServiceNow Security solutions to customer outcomes.
Deliver compelling, tailored product demonstrations and technical deep dives that show prospects exactly how our AI-driven solutions deliver actionable visibility into IT/IoT/OT networks, managed IT, cloud infrastructure, and cross-domain security.
Design, deploy, and manage proof-of-value engagements in live federal environments, from initial data collection through analytics validation, measuring tangible security posture improvements and operational wins.
Partner with your Sales counterpart to guide complex opportunities from qualification through close, providing technical credibility and strategic positioning at every milestone.
Support high-impact marketing and sales activities including trade shows, executive briefings, customer webinars, and industry events, representing ServiceNow as a technical authority on Federal security modernization.
Provide feedback to product management on federal customer requirements, compliance gaps, and market differentiation opportunities that can drive product enhancements.
Share battle-tested technical assets, use cases, and best practices with the broader Solution Consulting team, raising the collective quality and efficiency of every engagement.
Stay current on competitive positioning, federal IT security trends, intelligence community emerging threats, and new Armis and Veza capabilities.

Qualifications

Experience:

5+ years of pre-sales solution consulting, sales engineering, or solutions architecture experience, ideally in cybersecurity, network security, or IT operations.
Direct experience selling to or supporting Federal, DoD, or Federal System Integrator customers.
Ability to learn and articulate complex technical concepts, translating them into business impact for C-suite and technical audiences alike.
Demonstrated expertise with enterprise cybersecurity solutions, vulnerability management, detection and response, cloud security platforms, agentless security solutions, network traffic analysis, or behavioral threat detection.
Technical depth in Linux, virtualization, cloud platforms (AWS/Azure/GCP), and utility scripting (Python).
Strong understanding of network architecture, IT/IoT/OT environments, cloud infrastructure, and endpoint security landscapes.
Exposure to AI and machine learning in a security context, AI-driven detection and analytics, agentic automation, or securing and governing AI systems and agents.
Knowledge of CMMC, FedRAMP, NIST, STIG, CSfC, or other federal compliance and security frameworks.
Background in IT/IoT/OT security, industrial control systems, critical infrastructure, or utility networks.
Excellent communication skills, written and verbal, with the ability to build credibility quickly with federal customers and internal stakeholders.
Ownership mindset: comfortable taking full responsibility for deal success and navigating ambiguity in federal sales cycles.

Education:

BS degree in Computer Science, MIS, or equivalent experience required.

Travel:

Up to 40% to support key customer engagements, trade shows, and field support in assigned territories.

Clearance:

Existing Top Secret clearance (ideal) or ability to obtain a Top Secret clearance.

For positions in this location, we offer a base pay of $168,750 - $200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

23:T1b42,

Company Description

Job Description

Location: 100% Remote. Desired location is close to Partner HQ and Major Airport

Responsibilities:

Develop Joint Go To Market and Business Plan for assigned Partner(s)

Work closely with ServiceNow counterparts and teams to ensure coordinated effort and focus on the right GSI Partners and strategic initiatives

Conduct regular update meetings and QBR’s with Partner and appropriate Armis Team Members and Executives

Ensure proper contracts are in place and up to date

Work with GSI counterparts in other regions to ensure alignment and collaboration

Assist in reactive management of non-strategic GSI within assigned region

Utilize relationships to drive visibility of Armis within Accenture and Deloitte

Partner Sales: Work with RPM to ensure AE alignment, Deal Registration and Opportunity Management, Close Plans and Managing / Reporting forecast

Partner Marketing: Align Marketing teams, Own and manage overall Marketing Plan which will include MDF, Market To, Participation in Partners Programs as well as Armis Event Sponsorships, and Work with RPM to request and manage MDF and events and attend events where appropriate

Partner Enablement: Scheduling and Conducting sessions, Drive completion of required on-line courses and Educating on Partner Specific Value Proposition / GTM

Partner Program: Manage all components of Program and ensure compliance

Engage Strategic, Distribution and CSP Partners and ensure alignment with Strategic Partner Managers to drive deals within region

Work with our Services Team and AE’s to ensure appropriate Managed or Implementation Services Partner assigned to every deal and expectations and collaboration is agreed and documented

Educate field on Partner Value Proposition / Plan and how best to engage and work with Partners

Engage with RPM and AE’s in order to do introductions and set meetings with Partner

Work with Partner SE’s to ensure demo environments and COE are established and utilized

Extend Partner Reach with collaboration of other Technology, Distribution or CSP Partners

Serve as escalation point for any and all sales or services issues

Qualifications

Qualifications:

Experienced partner sales professional that is Creative, Collaborative and Determined to win

Understanding of and Executive Relationships with Deloitte and Accenture

Minimum 8 + years prior channel sales experience a must

Previous experience designing Partner Business / Channel Sales and Marketing plans

Excellent communication and presentation skills required

A self-motivated, independent thinker who understands the Cyber Security space and has worked in remote environment

Ability to sell complex Solutions with Services including but not limited to; Endpoint, XDR/EDR, Asset Discovery and Management

A proven track record of quota achievement and demonstrated career stability

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

24:T2725,

Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of
Partner Technology Architects serving our Global and strategic partners. As a first-line people
leader, you will build and develop a high-performing team that drives holistic partner growth
through pre-sales technical excellence, solution strategy, business development, and AI-first
technology adoption. You will remain hands-on: coaching your team, staying close to critical
partner engagements, and owning the outcomes your team delivers. You will translate platform
capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that
partners can build, scale, and monetize. This role requires travel for partner, customer, and
organizational activities of up to 30%.
While this role leads strategic business development and co-innovation, pre-sales technical
excellence remains the primary operational foundation for the team, including technical
discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that
accelerates partner-led customer engagements.

What You’ll Do
As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities
against partner and Global Partners & Alliances goals, and remain accountable for the partner
outcomes your team delivers.
People Leadership & Team Development
• Lead, coach, and develop a team of Partner Technology Architects, setting clear goals
and growing each member according to business needs and individual professional
goals.
• Evaluate team members regularly through direct observation, peer feedback, and sales
feedback.
• Build and maintain a recruiting pipeline and hire to meet future business demands.
• Manage day-to-day team operations, including resource scheduling, activity reporting,
and expense review and approval.
• Assign resources to partner engagements, joint solution development, and demand
generation to ensure effective use of skills across the assigned region

Partner Strategy & Business Development
• Ensure your team serves as the primary strategic interface for assigned partners,
building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-tomarket
priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled
offerings.
• Develop forward-looking strategies with a clear investment and go-to-market plan
covering headcount, training, and tools.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and
solution differentiation.
• Drive cross-industry development and go-to-market strategies for innovative solutions
with partners.
• Connect solution strategy to measurable business outcomes, including efficiency,
growth, ROI, and time-to-value.
• Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to
deliver a unified partner experience, not fragmented touchpoints.

Pre-Sales Excellence & Solution Strategy
• Ensure your team delivers technical discovery sessions, executive briefings, and
solution demonstrations that accelerate partner-led deal velocity, and participate directly
where needed.
• Drive solution strategy that aligns partner offerings to high-value industry workflows and
customer outcomes.
• Oversee partner-led proofs of concept and co-demonstrations that prove business value,
technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner-led opportunities at key deal
milestones.
• Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and
Business Services.
• Champion AI-first solution design, including intelligent workflows, automation, and agentbased
use cases.
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust
standards.

Qualifications

Required:
• 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology
advisory experience, with a proven record of leading technical discovery,
demonstrations, and partner engagements.
• 6+ years of leadership experience, preferably within pre-sales, professional services, or
partner-aligned organizations, including building or leading pre-sales or partner
practices.
• Experience coaching, mentoring, and managing a team of senior-level professionals,
with a structured, team-first approach to goals and objectives.
• Proven experience working directly with partners, system integrators, service providers,
hyperscalers, or technology alliances.
• Strong executive presence, with the ability to influence VP+ and CXO-level partner
stakeholders and to collaborate across Enterprise Architects, Technical Architects,
Offering Managers, and Directors.
• Demonstrated ability to connect business strategy, industry context, and technology into
actionable partner growth plans, and to shape or scale partner practices, offerings, or
go-to-market motions.
• Solid understanding of enterprise platforms and workflow-based solutions, with deep
familiarity with at least one technology (e.g., Cloud, database, AppDev etc.).
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven
workflows, and experience applying AI thoughtfully to processes, decision-making, and
problem-solving.
• BA/BS in Computer Science or a similar technical degree, or equivalent experience.
• Ability to articulate complex concepts clearly to both technical and non-technical
audiences.

Preferred & Standout Experience:
• Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents),
and ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
• Experience building or leading pre-sales or professional services organizations,
particularly partner-aligned organizations.
• Experience working with service advisory firms, service integrators, service providers,
and outsourcers.
• Background in management consulting, strategy advisory, or partner business
development.
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler,
Build).
• Familiarity with competitive platforms and the ability to articulate ServiceNow
differentiation.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

25:T279f,

Company Description

Join us to put AI to work for people.

Job Description

Team and Role

This role is part of our Product Design team, which turns a deep understanding of our users and customers into product experiences they love. Our designers bring expertise across design systems, visual design, interaction design, content design, and product design. At ServiceNow, design has an intentional seat at the table, and we partner with Engineering and Product Management from the outset.

We're looking for a Senior Director of Product Creative Direction to define and evolve the visual expression of our product portfolio. This leader will set a distinctive product visual direction, translate it into a scalable system, and help teams make complex enterprise software feel clear, coherent, modern, and unmistakably ServiceNow.

This is a product-focused creative leadership role. You will work as part of cross-functional software development teams and partner across Platform and the business units to connect creative vision with customer needs, product strategy, and technical realities. Product teams retain ownership of their product strategy, design, roadmap, quality, and delivery; this role provides shared visual direction, systems, critique, and enablement.

You will also advance the responsible use of AI in creative work and make accessibility intrinsic to the product visual language.

What you get to do in this role

Define and champion a differentiated visual direction for the product portfolio, grounded in our brand, customer needs, product strategy, and the evolving relationship between people and AI.

Establish a clear point of view across typography, color, composition, iconography, illustration, motion, data visualization, density, and other visual foundations.

Create future-state concepts, reference experiences, and exemplars that make the visual direction tangible.

Work with Design Systems, Product Design, Content Design, Accessibility, Localization, and Research to translate the visual language into scalable foundations, components, patterns, and guidance.

Partner with Design Systems, Product Management and Engineering throughout the software development lifecycle so the creative direction can be applied effectively in shipped products.

Define where consistency is essential, where variation creates value, and how teams can extend the system without creating a centralized bottleneck.

Lead the strategy for AI-enabled creative exploration, prototyping, asset creation, system evolution, and evaluation, focusing on meaningful gains in range, speed, consistency, and quality.

Move promising AI approaches from experimentation to repeatable practice through pilots, playbooks, training, exemplars, responsible-use standards, and measurable adoption goals.

Provide creative direction and hands-on critique for priority, cross-product initiatives while reinforcing product-team ownership.

Partner with Brand and Marketing so the company expression and product experience tell a coherent story while remaining useful and native to interactive software.

Make accessibility intrinsic to the creative vision and visual foundations, partnering with Accessibility and Engineering to meet or exceed applicable standards, including WCAG 2.2 AA.

Lead, develop, and attract exceptional visual, motion, and multidisciplinary design talent.

Build the culture, enablement, and shared critique practices that help product designers and distributed visual designers understand, apply, and continually raise the visual craft bar.

Build a network of creative leaders and contributors across the business units who can extend the direction while maintaining coherence.

Qualifications

Preferred Qualifications

12+ years of experience in product design, visual design, experience design, creative direction, or a related field, including significant leadership experience shipping complex digital products.

A portfolio demonstrating exceptional visual craft and creative leadership across shipped product experiences, not only brand campaigns or marketing communications.

Experience defining or materially evolving a visual language across a complex, multi-product software portfolio.

Deep understanding of design systems, including visual foundations, design tokens, components, patterns, governance, contribution models, and the relationship between design and code.

Demonstrated experience adopting AI-enabled creative tools and workflows and moving teams from isolated experimentation to sustained, responsible use at scale.

Proven ability to influence senior executives and align multiple organizations without relying solely on reporting authority.

Expert command of typography, color, composition, interaction, motion, and information hierarchy, with the judgment to apply them to dense and complex product workflows.

Strong systems thinking and the ability to connect an inspiring creative idea to the practices and adoption mechanisms required to make it real at scale.

Demonstrated commitment to accessible and inclusive design, with working knowledge of WCAG and platform accessibility considerations.

Excellent communication, storytelling, facilitation, and critique skills, including the ability to make a direction compelling to executives and actionable for delivery teams.

Experience leading leaders and building high-performing, inclusive creative teams.

Basic Qualifications

Experience participating in the complete product development lifecycle of web and/or software applications.

Experience working as a member of cross-functional Product Management, Engineering, and Design teams.

Experience leading creative teams and partnering across a complex organization.

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

26:T1670,

Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks.
Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures.
Assist leadership and organizations by optimizing usage of time. Make decisions regarding short-term priorities and work activities.
Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining Leadership expenses/credit card reconciliation.
Identify issues within the organization and initiate or facilitate solutions.
Assist internal departments with the setup of new hires.
Assist new hires with processes including expense reporting and travel systems and other internal processes and tools. Compile, prepare and process Leadership expenses and credit card reconciliation where needed.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years experience supporting VP level
Highly organized with exceptional communication skills and ability to manage a variety of high priority projects from multiple management and professional levels
Desire to grow and take on your own projects
Professional demeanor and soft-skills
Positive and personable can-do attitude
Proficient in Zoom, Microsoft Office suites (Word, Excel, PowerPoint, Outlook), Box, Concur and Google Docs
Experience handling confidential materials

For positions in this location, we offer a base pay of $104,400 - $155,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

27:T1e45,

Company Description

Join us to put AI to work for people.

Job Description

This Principal Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

The Principal Solution Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and partners

What you get to do in this role:

Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing customer on governance best practices
Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
Design solutions using Technology Workflow solutions for common customer use cases, publishing those use cases (to Solution Consultant, Customer Community, etc.) for broader consumption
Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

To be successful in this role, we need someone who has:

At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable technologies; including integrations and portals
At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Technology Workflow solution suite
Vast and varied experience across leading Technology software platforms
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
Experience conducting solutions presentations and obtaining customer acceptance to solution design
Strong capabilities in forging trust, engaging a remote or in-person audience
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
ServiceNow Certifications:
- Certified System Administrator (required or must be achieved within the first 60 days)
- At least 2 relevant Certified Implementation Specialist certifications (ITSM, ITOM)
Desired ServiceNow Certifications:
- Certified Technical Architect (required or must be achieved within the first 365 days)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

28:T1b8d,

Company Description

Join us to put AI to work for people.

Job Description

We are looking for a Senior Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

Responsibilities:

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
6+ years experience in network engineering, architecture, support, or design.
6+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

Knowledge of healthcare/ICT devices, manufacturers, or applications.

Experience securing IT, IoT, or healthcare systems.

Familiarity with scripting languages (Python preferred).

Ability to travel up to 20–25% per quarter.

For positions in this location, we offer a base pay of $87,000 - $159,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

29:T2846,

Company Description

Join us to put AI to work for people.

Job Description

The Team

As part of Delivery Excellence, our Security and Risk Services team empowers enterprises to build resilience and strengthen their operational and security posture across their most critical risk and compliance domains. We partner closely with customers to drive security adoption, risk mitigation, compliance excellence, and demonstrable business value through our Security and Risk product portfolio.

The Role

As Director, Security and Risk Services (Americas), you will lead services delivery execution for Security and Risk customers across the US and Canada. You will manage senior-level technical consultants and Business Process Consultants (BPCs) to deliver transformative solutions while driving key strategic initiatives. You will be instrumental in expanding the ServiceNow Security and Risk footprint, ensuring delivery excellence, nurturing deep customer relationships, and maximizing customer value realization in the security and risk domain.

What you'll do:

Strategic leadership & security innovation

Manage delivery execution for a team of senior-level technical consultants and Business Process Consultants, ensuring successful delivery of strategic transformation initiatives and customer implementations.
Partner with the Acceleration & Modernization (A&M) team to lead programmatic rollout of AI-powered security and risk automation capabilities, driving adoption of intelligent tools that enhance consultant productivity, accelerate time-to-value, and optimize delivery outcomes.
Partner with Director of Security & Risk, Practice leader to develop and execute a comprehensive business plan for Security and Risk Services across the Americas, focusing on market expansion, differentiation, and customer success within key product areas.
Work with Product Excellence (PEx) to drive global standards on best practice development, adoption, and new product introduction (NPI) in the security and risk domain.
Lead regional sales strategies, drive portfolio performance, and achieve or exceed services revenue targets for the Security and Risk Services portfolio.
Stay informed of security trends, regulatory landscape changes, and emerging risk management opportunities to enhance and expand ServiceNow Security and Risk adoption.

Customer success & delivery excellence

Provide active, visible leadership to your team of technical consultants and BPCs, fostering a high-performance and customer-centric delivery culture.
Build and maintain strong executive relationships with key customer stakeholders, including Chief Information Security Officers, Chief Risk Officers, Chief Compliance Officers, Chief Information Officers, and business transformation leaders.
Champion high-quality delivery and customer satisfaction, leading continuous improvement initiatives globally and locally. Establish and manage delivery quality standards spanning sales support through hyper-care, including oversight of both internal resources and delivery partners to ensure consistent, world-class customer outcomes.
Engage with senior customer leaders to shape security and risk transformation roadmaps, optimize risk management processes, and drive successful business outcomes.
Monitor key delivery metrics and team performance, using insights to improve operational efficiency, service excellence, and consultant productivity.
Travel up to 40% annually based on business and customer needs.

Cross-functional collaboration & ecosystem leadership

Drive collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations to ensure seamless implementation and expansion of Security and Risk solutions.
Lead strategic alignment with ServiceNow technology and implementation partners, supporting joint business goals and ecosystem growth.
Mentor and guide ServiceNow Security and Risk consultants and partner ecosystem resources, building capability and expertise within the practice.
Engage with industry communities and regulatory bodies to represent ServiceNow, share best practices, and demonstrate thought leadership in security and risk domains.

Qualifications

Core experience & expertise

12+ years of leadership experience in Enterprise Security Services, Risk Management Consulting, Customer Success, and Governance Risk & Compliance, with a proven track record delivering solutions across security operations, risk management, and compliance domains at scale.
Extensive consulting experience within global, enterprise-scale organizations, with focus on managed delivery of security operations, risk management, governance and compliance, or related ServiceNow Security and Risk solutions.
Deep understanding of the security and risk management landscape, including ServiceNow platform capabilities, and familiarity with industry competitors, trends, and regulatory requirements.
Demonstrated expertise leading and scaling technical consulting teams and delivery organizations, particularly in cloud-based and SaaS security and risk management solutions.
Proven ability to manage complex customer engagements and strategic transformation initiatives while directing technical and consulting resources to achieve business outcomes.

Executive engagement & leadership

Proven ability to consult, influence, and establish credibility with executive-level stakeholders, including CISOs, Chief Risk Officers, Chief Compliance Officers, CIOs, and other business leaders.
Exceptional people leadership skills, including coaching, mentoring, and talent development of technical and consulting teams.
Ability to lead and inspire teams—both direct reports and those in matrix relationships—toward common goals and outcomes.
Dedication to customer success, delivery excellence, and continuous improvement.

Technical & ServiceNow knowledge

Extensive experience delivering customer success and services in the security and risk domain, with deep understanding of operational challenges, business priorities, and security transformation drivers.
ServiceNow security and risk management experience and certifications are highly desirable.
Strong passion for technology and digital transformation, and its impact on enterprise security posture, risk reduction, and operational resilience.

Collaboration & communication

Experience leading cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organization a plus.
Ability to communicate complex security and risk management solutions clearly to diverse audiences, both technical and non-technical, including business executives.
Outstanding organizational, time management, and communication skills (written, verbal, and presentation).

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

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