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Our Company

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Position Summary

Position Summary

As a Manager of Technical Support within Optum Technology, you will lead Care Field Services operations supporting Oregon Medical Group clinical locations, providers, practice managers, and care delivery teams. This role is responsible for overseeing daily field support activities, managing a team of technicians and support resources, coordinating escalations, maintaining service quality, and ensuring technology issues are resolved with minimal disruption to patient care.

You will serve as a key operational leader, partnering with clinical leadership, business stakeholders, technology teams, vendors, real estate, and merger and acquisition teams to deliver reliable, secure, and efficient technology services. The Manager of Technical Support translates operational needs into scalable support practices, oversees technology deployments, drives continuous improvement initiatives, and ensures support operations align with organizational service objectives.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Lead, coach, and develop a team of field support technicians and technical support professionals through regular one on one meetings, performance management, mentoring, and career development planning
Provide day to day operational leadership for field support activities across clinical and administrative locations, ensuring timely resolution of incidents, requests, and escalations impacting patient care and business operations
Oversee technician workload balancing, scheduling, prioritization, and resource allocation to ensure appropriate coverage across supported facilities and business units
Serve as the primary escalation point for high priority incidents, recurring issues, and service disruptions, coordinating resolution efforts between support teams, engineering teams, vendors, and business stakeholders
Build and maintain strong relationships with providers, clinic leadership, practice managers, and operational partners to understand business needs and ensure technology services support care delivery objectives
Monitor and manage support performance through established service level agreements (SLAs), operational metrics, key performance indicators (KPIs), customer satisfaction results, and trend analysis
Lead site technology support activities including workstation deployments, hardware lifecycle management, mobile device support, printer support, audiovisual technologies, network troubleshooting coordination, and clinical technology implementations
Partner with project teams to support technology deployments, office relocations, clinic expansions, infrastructure upgrades, acquisition integrations, and other organizational initiatives
Drive operational excellence through process standardization, documentation improvements, knowledge management, and adoption of enterprise best practices
Utilize enterprise approved automation, AI, and productivity tools to improve operational efficiency, enhance team productivity, and reduce repetitive manual tasks
Conduct regular reviews of incident trends, problem management opportunities, and recurring service issues to identify root causes and implement sustainable corrective actions
Ensure compliance with enterprise technology standards, information security requirements, audit controls, asset management processes, and regulatory guidelines applicable to healthcare environments
Collaborate with Real Estate, Facilities, Telephony, Network, Infrastructure, Security, and Application Support teams to coordinate technology readiness for business initiatives and clinical operations
Support business continuity and operational readiness efforts by participating in outage management, recovery activities, contingency planning, and critical incident response coordination
Prepare and present operational updates, service health reporting, project status updates, and escalation summaries to technology and business leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

3+ years of experience in technical support, IT field services, or IT infrastructure operations
1+ years of experience leading, managing, or supervising technical support teams or technical staff
1 year experience with IT Service Management (ITSM) frameworks and tools (e.g., ServiceNow)
Demonstrated experience managing incident escalations and operational SLAs within enterprise IT environments

Preferred Qualifications:

Bachelor's degree or 4+ years of equivalent technology support experience
Proven experience managing remote or geographically distributed technical support teams
Strong analytical, communication, and cross-functional leadership skills within healthcare or enterprise technology settings
Experience utilizing enterprise-approved AI tools to optimize daily workflows and task automation

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

19:T1b18,

As a Senior Information Security Risk Auditor within Optum Technology, you will play a critical role in maintaining Optum Public Cloud PCI compliance certification and other compliance standards selected for Optum Cloud platform. You will lead internal and external audits including interpret regulatory/compliance requirements into cloud technology solutions, coordinating appropriate responses and walkthroughs. You will partner with engineering, products and operations teams in managing public cloud compliance and security environment. In this role, you will leverage enterprise-approved AI tools to streamline workflows, automate remediation, evidence collection, and drive continuous improvement; while leveraging AI tools and data insights to influence stakeholders and deliver security by design and strong business outcomes.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Maintain Optum Public Cloud PCI compliance certification and compliance with security and policies
Lead internal and external audit; coordinate and manage across cloud security domains
Translate technical security requirements into cloud architecture solutions and interpret compliance and security requirements into technical solutions and evidence (e.g., system logs, cloud configurations)
Drive the successful implementation of automation for remediation, optimization, evidence collection, anomaly detection, and continuous control tuning
Influence stakeholders by translating AI insights and analytical findings into measurable business outcomes
Partner with engineering and operations teams to remediate findings, support customer requests, and optimize workflows
Leverage enterprise-approved AI tools to streamline workflows, automate remediation, and drive continuous operational improvement
Evaluate emerging trends to influence solution design and strategic innovation in cloud security and compliance
Proven experience in translating state, customer, regulatory, operational, or market insight into product strategy, solution strategy, roadmap decisions, solution priorities, operational improvements, or measurable business outcomes
Proven executive communication, stakeholder management, strategic planning, and decision-framing skills

Required Qualifications:

5+ years of hands-on experience with PCI DSS implementation, monitoring, and validation
3+ years of cloud security and compliance experience across frameworks such as PCI DSS, SOC 2, HIPAA, HITRUST, or NIST 800-53
3+ years of experience managing and coordinating internal and external audits
2+ years of working with cloud architecture and the ability to interpret compliance and technical requirements into cloud technology solutions

Preferred Qualifications:

Bachelor's degree OR 4+ years of equivalent experience in Information Security, Computer Science, or a related technical field
2+ years of healthcare technical operations experience (supporting engineering teams, handling customer request tickets, and driving operational automation)
Industry security certifications such as CISA, CISSP, CCSP, or cloud vendor security specialty credentials (AWS, Azure, GCP)
Deep expertise in defining and maintaining public cloud PCI DSS scope boundaries in enterprise environments

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

1a:T1e49,

Our Company

Position Summary

As a Senior Business Systems Analyst at Optum Technology, you will define and document business processes, project features, and technical requirements to drive successful technology delivery. In this role, you will model current and future-state workflows, evaluate downstream system impacts, and serve as a Subject Matter Expert (SME) for assigned applications. You will collaborate closely with business partners, product teams, engineering teams, QA, operations, vendors, and leadership stakeholders to solve complex problems, prototype solutions, conduct end-to-end testing, and ensure high-quality software implementations.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Define and document business processes and project features and requirements
Model business processes (current 'as is' and future 'to be')
Evaluate proposed system changes for downstream system and/or business process/departmental impacts
Identify and communicate issues or risks with project deliverables
Participate in prototyping solutions to provide the business unit a preliminary evaluation and/or user interface experience
Work with technical team members to liaise between clients, technology, and vendors when troubleshooting problems
Acquire and maintain working knowledge of assigned applications functionality as well as system integration points and architecture of the application; Act as a SME for assigned applications
Facilitate group meetings with both internal and external clients
Conduct functional and performance testing. This includes application and system (end to end) testing
Document test results (defect tracking) using the designated tools, repositories and procedures. Work with the business to prioritize defects
Prepare and deliver training as needed for applications
Bring 'continuous improvement' and learning mindset to the team and encourage learning and professional growth in others

Required Qualifications:

Bachelor's degree in Information Systems, Business, Computer Science, Healthcare Administration, or related field, or equivalent work experience
7+ years of experience as a systems analyst, business analyst, technical project analyst, product analyst, or similar role supporting technology delivery
Strong collaboration with business partners, product teams, engineering teams, QA, operations, vendors, and leadership stakeholders
Executive-ready written and verbal communication, including concise status updates, decision framing, and issue escalation
Ability to communicate effectively with technical and non-technical audiences, including business leaders, product owners, developers, testers, vendors, and operations partners
Ability to work independently, manage multiple priorities, drive clarity through ambiguity, and influence progress without direct authority

Preferred Qualifications:

Strong analytical, critical thinking, problem-solving, organizational, prioritization, and documentation skills
Experience identifying project risks, system dependencies, requirement gaps, and stakeholder decisions needed to support successful delivery
Healthcare, insurance, student health, regulated industry, or enterprise platform experience preferred
Demonstrated ability to analyze complex business processes, system workflows, integrations, and operational impacts across multiple teams or platforms
Systems analysis, business process analysis, impact assessment, and solution documentation
Requirements elicitation, user story development, acceptance criteria definition, backlog refinement, and stakeholder facilitation
Ability to understand system integrations, data flows, application behavior, API concepts, configuration, security considerations, and operational dependencies
Proficiency with Microsoft Office, Visio or similar process-mapping tools, Agile delivery tools, and collaboration platforms
Familiarity with SQL, reporting, or data validation concepts preferred, but not required as a primary responsibility

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

1b:T1bc8,

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities andremoving barriers to quality care. The work you do here impacts the lives of millions of people for thebetter. Come build the health care system of tomorrow, making it more responsive, affordable andoptimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The successful candidate supports and validates Provider Network (physicians, hospitals, pharmacies, ancillary facilities, etc.) contracting and unit cost management activities through financial modeling, analysis of utilization, and reporting. They will also conduct unit cost and contract valuation analysis in support of network contracting negotiations and unit cost management strategies. Other duties include managing unit cost budgets, target setting, performance reporting, and being responsible for related financial models.

This position will primarily support the East Region markets and is likely to be a telecommute arrangement.

Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored, and supported in building an impact and fast paced career? With UnitedHealth Group you can have all of the above, every day. Here's your opportunity to combine expertise and compassion in new ways as you strike the balance between health care costs and resources. In this role, you'll ensure that health care contracts are priced accurately and fairly for all involved.

If you are located in EST and CST working hours, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

Support network pricing strategies and tactics, in collaboration with local network field leaders and network managers
Analyze financial impact of provider contracts (e.g., facility; physician; ancillary)
Analyze payment appendices to provide options for various contracting approaches and methodologies
Communicate results of financial impact and analysis to appropriate stakeholder groups (e.g., Network Management, Network Pricing leadership)
Effectively summarize information while providing supporting data to a variety of audiences
Conduct financial and network pricing modeling, analysis and reporting
Peer review the analytical models of others
Perform unit cost and contract valuation analysis in support of network contracting negotiations and unit cost management strategies
Influence pricing strategies and rate development by highlighting opportunities for improvement or protecting favorable rate structures
Strategize with network management to create optimal contracts
Review competitive analysis to identify appropriate pricing rates for providers
Perform various ad hoc projects in a timely and accurate manner
Demonstrate a customer service mindset

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Please review the required qualifications as posted below. You must meet or exceed the requirements posted to be eligible for review for the position.

Required Qualifications:

Undergraduate degree in Math, Statistics, Finance, Economics or related field of study
4+ years of analytical experience in financial analysis, healthcare pricing, network pricing, healthcare economics or related discipline
Presentation experience to internal or external stakeholders or customers
Familiarity with interpreting and reviewing financial modeling results to evaluate the financial impact of contract changes and developing forecasts
Advanced level of proficiency in Microsoft Excel
Proven excellent financial impact analysis, risk management, and data manipulation skills
Proven excellent interpersonal, collaboration, negotiation, and communication skills
Proven ability to manage multiple projects simultaneously and meet deliverable deadlines
Proven ability to research and solve problems independently

Preferred Qualifications:

Postgraduate degree in Math, Statistics, Finance, Economics or Actuarial Science
3+ years of experience with provider payment methodologies and healthcare products
Experience with MS Access, SAS and/or SQL
Experience with advanced statistical functions for financial modeling
Experience with medical coding (CPT, MSDRG, REV, ICD-10, etc.)
Knowledge of Commercial, Medicare, and Medicaid PPO and HMO revenue and expense, as well as delegation financial modeling

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

1c:T2285,

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Director, Advisory Services - Stars Strategy & Performance is responsible for leading the growth, development, and delivery of Medicare Advantage Stars consulting services within the Quality & Risk Adjustment practice. This role serves as the executive subject matter expert for Stars strategy, governance, quality performance improvement, and CMS Star Ratings optimization, helping health plans navigate an increasingly complex regulatory environment while improving quality outcomes and maximizing Quality Bonus Payment opportunities. This role aligns with the practice's Stars-focused offerings, including strategy consulting, forecasting, governance, dashboards, CAHPS/HOS alignment, pharmacy performance, and interim Stars leadership services.

Strategic Value to the Practice:

This role is responsible for establishing and maintaining the practice's Stars market leadership position by developing differentiated advisory services, expanding executive-level client relationships, and integrating Stars capabilities across HEDIS, Clinical Quality, Risk Adjustment, Pharmacy, and Analytics. The Director drives growth in one of the most strategically important and financially impactful areas of payer consulting while ensuring the practice remains competitive as health plans face increasing pressure to improve Star Ratings performance and protect quality-based revenue streams.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Lead the growth and expansion of the Stars consulting practice, including solution development, business development, and client engagement strategy
Serve as a trusted advisor to executive client stakeholders, including Medicare, Quality, Population Health, and Clinical Operations leadership
Design and lead Stars performance improvement initiatives spanning HEDIS, CAHPS, HOS, Pharmacy, Provider, and Operational measures
Develop Stars strategic roadmaps, governance structures, forecasting models, and performance improvement plans
Translate CMS regulations, methodology updates, and industry trends into actionable client strategies
Partner across HEDIS, Clinical Quality, Risk Adjustment, Analytics, and Technology teams to develop integrated client solutions
Lead strategic assessments, maturity evaluations, and Stars program redesign efforts
Support sales pursuits, proposal development, thought leadership, and market-facing Stars offerings
Provide executive oversight for Stars-related delivery engagements and ensure successful client outcomes
Mentor and develop Stars consultants and emerging quality leaders within the practice

Required Qualifications:

8+ years of healthcare experience with significant Medicare Advantage Stars expertise
Demonstrated experience leading Stars strategy, quality improvement, quality operations, or Medicare performance programs
Experience presenting to executive leadership and influencing cross-functional stakeholders
Deep understanding of CMS Star Ratings, CAHPS, HOS, Part D performance, Quality Bonus Payment methodology, and performance forecasting
Demonstrated consulting, client relationship management, and business development skills.
Proven ability to lead complex transformational initiatives and drive measurable performance improvement.
Demonstrated ability to identify automation opportunities and leverage AI to improve productivity and quality
Must be able/willing to travel appropriately 50% of the time as business needs dictate

Preferred Qualifications:

Advanced degree (MPH, MHA, MBA, PharmD, RN, or related healthcare discipline)
NCQA, quality improvement, population health, or healthcare analytics certifications
Experience serving as a Director of Stars, Director of Medicare Quality, Director of Population Health, or equivalent leadership role within a Medicare Advantage health plan
Experience leading CAHPS, HOS, Pharmacy Quality, Risk Adjustment, and HEDIS initiatives as part of an integrated quality strategy
Consulting experience with a national consulting firm, health care advisory practice, or managed services organization
Experience leading large-scale Stars transformations, governance redesigns, operating model development, or enterprise quality programs
Demonstrated experience developing and selling advisory services, scopes of work, and executive-level client solutions
Experience working with Stars analytics platforms, forecast modeling tools, dashboards, and performance monitoring systems
Experience presenting to executive leadership teams, boards, or quality governance committees
Demonstrated understanding of Medicare Advantage financial mechanics, including Quality Bonus Payment (QBP), bid strategy impacts, and revenue implications associated with Star Ratings performance
Proven success improving Star Ratings performance resulting in movement across key rating thresholds (3.5, 4.0, 4.5, or 5 Stars)
Proven established relationships within the Medicare Advantage industry, including health plans, PBMs, provider organizations, and vendor partners
Ability to identify emerging market trends and translate them into new consulting offerings and growth opportunities for the practice

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

1d:T2e89,

The Sr. Program Manager - Delivery Lead embeds with business and product teams to understand desired outcomes, shapes and builds working solutions with engineering partners, and carries them through to deployment. The role owns delivery commitments and customer outcomes, and works within enterprise architecture guardrails, security requirements, and regulatory expectations.

Primary Responsibilities:

Program Delivery

Lead end-to-end delivery of complex, cross-functional technology programs from initiation through implementation and operational transition. This includes mobilization, delivery-model definition, team formation, governance, and operating cadence
Translate strategic objectives and business needs into integrated program plans covering scope, milestones, dependencies, resources, financials, risks, and measurable outcomes. Partner with product and business leaders to define requirements, acceptance criteria, and implementation readiness, with clear accountability
Coordinate and drive execution across business, product, architecture, engineering, data, quality assurance, security, operations, vendors, and other dependent teams. Oversee backlog, release, testing, implementation, and operational-readiness activities, and apply Agile, SAFe, waterfall, or hybrid practices as required
Identify, manage, and communicate program risks, issues, assumptions, and cross-team dependencies. Remove barriers that could affect scope, schedule, quality, cost, or business outcomes, and escalate material concerns with recommended actions
Monitor program financials, resource demand, forecasts, and vendor commitments, and address variances early. Ensure artifacts, decisions, deliverables, and controls meet organizational, contractual, regulatory, security, and compliance expectations
Ability to manage competing priorities and maintain delivery momentum in a complex, fast-paced environment

Forward-Deployed Solution Delivery

Embed with business and product teams to observe current workflows, data, systems, and pain points firsthand, and convert real operating problems into clear, testable solution definitions
Partner with architects to shape solution approaches and options, state trade-offs clearly, and keep designs aligned with enterprise standards, patterns, and guardrails
Build or direct working prototypes and early releases using real data and real integrations (for example APIs, data pipelines, automation, or AI-enabled workflows), demonstrating working behavior in short, frequent loops. Work hands-on with engineers to resolve integration, data, access, and environment issues, and own the path from prototype to a safe, supportable production release
Define explicit decision points between automation and people, ensuring that people remain responsible for decisions with material risk and that outputs show their sources, confidence limits, and a path to correction
Define ownership early between the delivery team and the customer or operating team, and leave the receiving team able to operate and evolve the solution through documented decisions, runbooks, and knowledge transfer.
Capture reusable learning, patterns, and product feedback from each engagement and share it with product, engineering, and architecture teams

Executive and Team Engagement

Provide clear, concise program status reporting to senior leaders and stakeholders, covering progress, decisions, risks, financial impacts, and required actions. Facilitate governance, planning, decision-making, and executive-level program reviews. Represent the program with customers and senior stakeholders, demonstrating ownership for delivery commitments and overall business outcomes
Manage stakeholder expectations and build alignment across teams with differing priorities, objectives, and operating models. Provide leadership, coaching, and work direction to project managers, scrum masters, analysts, engineers, consultants, and cross-functional team members
Promote effective use of data, metrics, automation, and AI-enabled tools to improve program visibility, decision-making, and delivery effectiveness. Support continuous improvement by identifying recurring delivery challenges and implementing scalable processes, standards, and tools

Required Qualifications:

8+ years of experience in technology program management, project management, delivery leadership, product delivery, solution delivery, or a related function
Demonstrated experience leading complex, multi-workstream technology programs involving cross-functional business and technology teams
Experience managing programs through the full delivery lifecycle, including planning, requirements, design, development, testing, implementation, and transition to operations
Hands-on technical credibility, demonstrated by experience building, configuring, integrating, or directly guiding the build of production solutions (for example APIs, data pipelines, automation, or AI-enabled workflows)
Experience working directly inside customer or business environments to discover problems, prototype solutions, and drive them to working use
Experience managing program scope, schedules, dependencies, risks, issues, resources, and financials
Demonstrated ability to establish delivery governance and communicate effectively with senior leaders, customers, and technical stakeholders
Experience working in Agile, SAFe, waterfall, or hybrid delivery models
Demonstrated ability to translate complex information into clear executive-level updates to both technical and non-technical audiences
Demonstrated ability to influence outcomes and drive accountability in a matrixed organization without relying on direct reporting authority
Demonstrated ability to frame solution options and trade-offs using analytical, problem-solving, negotiation, and decision-making skills
Proficiency with commonly used program and delivery-management tools
Demonstrated ability to identify automation opportunities and leverage AI to improve productivity and quality
Able and willing to travel appropriately 25% of the time as business needs dictate

Preferred Qualifications:

PMP, PgMP, Certified ScrumMaster, SAFe, product-management, cloud or technical, or comparable professional certification
10+ years of progressive technology delivery or program-management experience
Experience leading enterprise-scale transformation, modernization, cloud, data, AI, platform, or application-development programs
Experience within healthcare, health insurance, pharmacy-benefit management, financial services, or another highly regulated industry
Demonstrated understanding of healthcare technology platforms, enterprise integrations, data environments, and software-development practices
Working knowledge of cloud platforms, data engineering, application architecture, APIs, security, CI/CD, observability, and production-readiness practices
Experience delivering AI-enabled solutions, including retrieval, extraction, classification, generation, or agentic workflows, with human oversight and responsible-AI controls
Experience applying AI-enabled tools to planning, analysis, documentation, reporting, risk management, or delivery execution
Experience working with enterprise architects and solution architects to align embedded delivery work with reference architectures and technology standards
Experience leading distributed teams composed of employees, consultants, contractors, and strategic vendors
Experience with financial forecasting, resource planning, statements of work, vendor management, and delivery-performance metrics
Experience with product management practices, including roadmap development, backlog management, prioritization, feature definition, and acceptance criteria
Experience supporting organizational change, business readiness, stakeholder communications, and adoption activities
Consulting, client-facing, or advisory services experience
Proven ability to mentor delivery professionals and strengthen program-management and solution-delivery practices across multiple teams

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

1e:T19aa,

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

As a Consultant, you will serve as the clinical domain expert for Radiology, with the priority to help win the clinical vote during sales situations. This role will focus primarily on sales and pre-sales activities by providing details and comprehensive clinical support including, in-depth demonstrations of all components of the Radiology product lines. From time-to-time, the role will serve as a clinical expert, supporting Product Management, R&D and Product Marketing. In addition, it is expected that this role will be able to provide a basic level of knowledge, demonstrations, presentation and understanding of any and all other components of the imaging and workflow solutions.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Provide presentations and demonstrations to customers and prospects of our products after thorough discovery incorporating value statements and benefits to Physicians, Administrators, Clinical Staff and C-Level Executives
Provide staffing and participation in product areas for tradeshows and product fairs
Strategize with the Sales Team on a strategy to win
Provide training to sales both initial and on-going to include product feature, architecture, presentation skills, workflow and demonstrations. To assist sales with demonstrating solution independently at a high level
Provide consulting services to prospective customers at sales executive request that would include organizing, interviewing, preparing, and presenting a clinical, financial and technical assessment and recommendations
Act as subject matter expert for radiology domain including clinical, architectural, workflow and operational questions as they arise during the sales process. Must maintain industry knowledge and issues relating to changes in healthcare and technology
Build and maintain an image and report library that will be used as the dataset for the demonstration database. This will include clinical functional review of new features and releases
Collect, prioritize and deliver to product management, customer enhancements and issues lists from data collected during pre-sales and sales activities
Document clinical imaging workflows and dataflows onsite with customers through observation, discovery, and questions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

3+ years of experience with PACS system (Radiology) in a hospital or vendor
2+ years of clinical experience and education in at least one of the following:
- Radiology
- Nuclear Medicine
Proven understanding of imaging clinical workflows
Ability to travel up to 50% of the time as needed throughout the US
Driver's License and access to reliable transportation

Preferred Qualifications:

Experience and knowledge of clinical IT and interfaces
Ability to document current and future customer imaging workflows
Proven ability to effectively communicate and present information to various audiences
Proven problem solving and conflict resolution skills
Experience with analytics and troubleshooting
Proven in-depth knowledge of healthcare trends and industry standards

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

1f:T1b14,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Executive Assistant will support Managers with senior level administration services including answering the telephone, typing/word processing of documents, maintaining calendars and setting up meetings, making travel arrangements, copying, faxing, greeting visitors, setting up files, tracking expenses, and coordinating building and equipment maintenance.

This is a fast-paced working environment that requires the ability to multitask with attention to detail and excellent organizational skills.

This is an office-based position with a schedule allotting for part-time remote time.

If you are located in Minnesota, you will have the flexibility to work remotely* as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Provide primary support to leadership with schedule, coordinate and manage meetings, expenses & travel
Maintain and communicate sensitive or confidential information in accordance with internal policies and procedures
Manage active calendars, resolve scheduling conflicts as they arise, prioritize ensuring effective time management for the executives
Create, prepare, and distribute all meeting materials
Maintain charitable/community relations and promotional items budget and sponsorships
Ensure all resources and technology are set up and working for all meetings
Make travel arrangements for leadership
Help plan and coordinate Broker meetings and external events as needed
Organize logistics of large or offsite events, using internal resources as needed
Compile and integrate information needed to complete reports and documents
Prepare or format office documentation needed for various audiences
Post relevant documentation onto relevant systems and communication boards
Maintain and distribute broker email and address mailing lists as needed
Utilize Microsoft 365 software and other applications
Monitor and oversee internal office communications
This position may occasionally assist in onboarding new employees depending upon the role of the hire
Maintain and keep updated office and distribution lists
Consult and communicate with internal and external customers to identify and provide resources
Research and provide needed information to respond to requests in a timely matter
May occasionally assist with reviewing and approving timecards, employee reviews and feedback

Required Qualifications:

High school education or equivalent experience
2+ years of administrative support to leadership in a corporate setting
Experience working in a fast-paced, matrix organization
Experience working independently and under pressure at times to handle a wide variety of activities and confidential matters with tact and discretion
Experience handling all aspects of meeting production and organization including creation of Power Point presentations, scheduling, catering, room preparation, etc.
Proficient level of all Microsoft Office including Word, Excel, Outlook, and PowerPoint
High degree of personal integrity and solid interpersonal skills
Proven exceptional attention to detail
Proven ability to provide high quality, consistent services to the various leaders within the department

Preferred Qualifications:

Experience working within a healthcare setting
Experience working for a Fortune 500 company
Experience with booking business travel following company guidelines and recommendations
Experience with AMEX Travel
Experience with Concur
Experience with Smartsheet
Home office residence within the Twin Cities Metro Area

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

20:T2d10,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Sr Product Manager, AI & Product Office owns AI-enabled products that help the Chief AI & Product Officer (CAIPO) drive Optum Health's enterprise AI-enabled product strategy, Agenix solutions portfolio, and product capability agenda. Serving as strategist, builder, and owner of the outcome, this role defines the problem with the people who do the work, decides what gets built and why, and takes each product from first prototype through deployment and measurement.

This individual is accountable for measurable enterprise value: whether what shipped changed care for patients and care teams, whether it did so appropriately, and whether it earns the return required to scale. The Sr Product Manager keeps the work focused on the smallest version that can prove or disprove a bet, and brings clinical, operational, technology, and governance partners into one team rather than a chain of handoffs.

This is a job for a builder. The team is just starting, and you will help build it and shape how it innovates, at the highest level. The office is small today, and that is by design: its leverage is the enterprise AI investment it drives across Optum Health. You will write, prototype, and analyze with AI tools every day, and you will be where care is delivered, not only in meetings about it.

The AI & Product Office is building a small, cross-functional product team: product management, engineering, product design, service design, deployment, and clinical, working alongside care team members from each local market team. The team embeds with a local Optum Health market team to find problems with the people who do the work, then design, build, deploy, and measure the products that fix them. What the team learns in the first market is written down as the method for the next one.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Problem Definition & Discovery
- Embed with local market teams in primary care, specialty, home and community, and virtual settings to understand how care is delivered, and turn what you observe into written problem statements ranked by the people who do the work
- Define, before build begins, the smallest version of a product that can prove or disprove the bet, the outcome measure that will decide it, and the business case it must meet to scale
- Partner with care team members as design partners from the first conversation, not as reviewers at the end
- Determine which problems belong to a single market and which belong to the enterprise, and shape each product accordingly
Build & Delivery
- Own the roadmap and backlog for your products, making tradeoffs across scope, speed, risk, and cost, and write each decision down with its reasoning and what would change it
- Run the work as one team rather than a chain of handoffs, with cycle time measured in weeks
- Work with the team's engineers and with great Optum Health engineering teams: set direction, write the specifications and evaluations the build is held to, and review what ships
- Build prototypes, analyses, and internal tools yourself with AI coding and agent tools, and continuously improve them
- Partner with finance, technology, data, security, legal, privacy, compliance, care teams, and other stakeholders to deliver products that are responsible, secure, and enterprise-ready, including through Optum Health's AI review and governance process
Measurement & Value Realization
- Define, with clinical and governance partners, what an AI feature must get right, how it is measured, the bar it must clear before it reaches users, and the bar it must clear before it takes on more autonomy
- Establish baselines before launch for operational, clinical, and financial outcomes, such as access, time to care, and cost, so the change can be attributed
- Measure whether each patient got the right care, not only whether a proxy metric moved
- Report what changed since the last period, including results that show something did not work, and turn results into decisions to stop, change, or scale
- Build the value case for scaling each product, and partner with finance to validate it
Adoption & Scale
- Develop change management and adoption plans with the deployment manager, so the people affected understand the purpose, impact, readiness requirements, and expected value of each product
- Write down what the team learns each week so it is reviewed on cadence and turned into decisions
- Hand proven products to scaled delivery teams, and write the playbook so the next team can stand up the same product from what is written down, without you
- Raise the AI fluency of the market teams you work with, helping the people closest to the work use and build with AI safely

Required Qualifications:

7+ years of product management experience shipping software products used by operational, clinical, or frontline users
Experience in the healthcare industry and/or within a large, complex, matrixed organization
Experience shipping an AI, machine learning, or large language model feature to production and measured what it changed
Experience shipping products with engineering teams both inside and beyond their own team
Experience in using AI tools in your own work today and has built with them: an agent, automation, or large language model tool you designed, built, and ran, at work or as a personal project We will ask you about it in the interview
Works as a senior individual contributor: owns hard problems end to end, working across functions to deliver them
Working proficiency in the tools this office builds with: GitHub and AI coding and agent tools, alongside the analytics and presentation tools executives use
Demonstrated business acumen: builds a business case, defines metrics, writes SQL or equivalent, and reads a rollout result without an analyst in the room
Demonstrated ability to work at the enterprise level and at a single market's level, and to tell which one a given decision belongs to
Proven exceptional communication skills, including with executive-level audiences; solid writing: decisions, findings, and disagreements in this office are written down, so the writing is the work
Proven ability to build cross-functional relationships at all levels of the organization and lead toward shared goals without formal authority

Preferred Qualifications:

Bachelor's degree in Business, Technology, Product Management, Healthcare, Data/Analytics, or a related field; MBA, MHA, or other advanced degree welcome
Experience with care delivery, care coordination, patient access, or scheduling products
Experience with electronic health record integration (Epic, athenahealth, eClinicalWorks) and healthcare data standards such as FHIR and HL7
Experience taking an AI capability through an enterprise governance or review process in healthcare
Experience building a zero-to-one product inside a large organization, or at an early-stage company
Familiarity with value-based care and how care patterns affect cost and quality

Core Competencies:

Building with AI: uses agents and automation to do the job, not only to describe it
Problem definition and customer discovery in the field
Product strategy and written decision-making
Outcome measurement and evaluation of AI features
Value realization and business case development
Enterprise and market-level judgment
Cross-functional partnership with care teams, operations, and technology
Responsible AI and healthcare governance
Change management and adoption
Executive communication

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

21:T117f,

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

This position schedules, confirms and cancels appointments and answer calls from Answering Service, PAC Radiology Scheduling and Kelsey Care Priority patients in a timely, efficient and courteous manner
Additional responsibilities include coordinating the collaboration between KSC internal partners; interfacing daily with internal and external providers both and facilitating communications between patients and providers
Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to HSRs I, II and III
Acquires and maintains computer skills to effectively utilize applicable software to effectively perform duties in the Answering Service, PAC Radiology and Kelsey Care Priority areas

Required Qualifications:

High School Diploma
1+ years of Kelsey-Seybold Patient Access Center experience in a HSR I role
6+ months of Kelsey-Seybold Patient Access Center experience in a HSR I role with demonstrated service excellence equaling a 4.5 or higher overall scorecard metric
3+ months of experience in the Kelsey-Seybold Patient Access Center within the Radiology department in the HSR I role, demonstrating proven competency and performance

Preferred Qualifications:

6+ months of Kelsey-Seybold Patient Access Center experience in a HSR II role
Bilingual English/Spanish ability to translate both written and verbal communication

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

22:T225b,

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Provider Digital Technology team is focused on delivering a unified, intuitive digital entry point for UnitedHealthcare providers and partners to access tools, services, and information. We build consistent, secure, and scalable capabilities that simplify how providers discover, navigate, and engage with UHC's digital ecosystem. By working across UnitedHealthcare and the broader UnitedHealth Group organization, we reduce friction, enhance provider experience, and help advance UHC's mission to make the health system work better for everyone.

Our team collaborates closely with engineering, platform, and business partners to integrate diverse applications and data sources into a seamless provider experience across Portal, API, EDI, Chat, and Voice channels. We are also advancing the responsible use of AI, including developing digital assistants and chatbots for both chat and voice interactions, always with a focus on safety, compliance, and improving provider workflows. Our work plays a critical role in scaling digital access, supporting the evolving needs of healthcare providers, and enabling faster, more efficient problem-solving across the care delivery ecosystem.

Primary Responsibilities:

Lead architecture strategy for Portal, Chat, Voice, and Data platforms, including the responsible adoption of AI/ML capabilities (GenAI, predictive analytics, automation), define target-state architecture, principles, and roadmaps aligned to business outcomes
Lead architecture strategy, capability planning, and target-state design for strategic provider-facing initiatives in partnership with business, product, and engineering leaders
Drive adoption and reuse of enterprise capabilities, platforms, APIs, data assets, and AI services, establishing scalable, secure, reliable, and reusable architecture patterns that reduce duplication and accelerate delivery
Apply an AI aware mindset to inform design choices, improve clarity of tradeoffs, and guide teams toward a shared architectural vision
Use AI tools to accelerate architecture tasks like API review, dependency analysis, and solution documentation
Lead design reviews, share best practices, and foster a culture focused on simplification, reuse, and responsible innovation
Ensure operational excellence and production readiness by embedding observability, security, resiliency, performance tuning, disaster recovery, and operational support practices into designs and delivery
Own the data strategy and reporting/analytics architecture that enables trusted insights for leaders and operations, including standardized reporting practices and a 'single version of the truth'
Design and govern data architecture patterns for reporting and analytics, including multi-tier pipelines (raw → standardized → enriched ) with solid lineage/traceability and modularity
Establish and drive data governance (roles/processes, metadata, data quality checks, and enforcement/monitoring) to ensure secure, compliant, auditable use of data for analytics and applications
Lead analytics enablement and reporting delivery architecture, guiding dashboards/visualizations and decision aids that support business priorities and improve efficiency and effectiveness of key processes
Influence enterprise alignment and standards adoption across architecture communities and delivery teams, helping reduce technical debt and improve consistency and reuse
Mentor engineers/architects on architecture practices, data strategy patterns, and responsible AI principles to uplift capability and accelerate delivery
Exercise independent judgment to plan and prioritize architecture and AI/data initiatives, sequencing work across dependencies and ensuring delivery stays aligned to the roadmap

Required Qualifications:

9+ years of experience architecting scalable platforms
7+ years of experience defining architecture strategy and delivering enterprise-scale solutions across digital platforms, data ecosystems, cloud technologies, and AI-enabled capabilities
5+ years of experience working in healthcare technology ecosystems or familiarity with healthcare data, regulatory constraints, interoperability expectations, or enterprise health environments
5+ years of experience driving architectural vision and strategy across cross functional teams
3+ years of experience with cloud platforms (Azure, AWS, GCP) and data integration tools
3+ years of experience with driving data and reporting solutions
2+ years of experience designing agentic workflows or autonomous systems
2+ years of experience with architecting scalable portals, APIs, Chat and/bots in cloud hosting
1+ years of experience with AI/ML concepts including responsible AI principles, multi-agent solutions, generative AI and MCP

Preferred Qualifications:

Bachelors degree in Computer Science, Engineering, or related technical field
3+ years of experience in the healthcare industry
3+ years of experience leading largescale modernization initiatives, interoperability transformations, or platform rationalization efforts
1+ years of experience with MLOps tools for deploying and managing models in production

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

23:T18e3,

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.

The more you do, the more you learn. And as you learn you find new doors opening that challenge you to bring your best. This Provider Relations Advocate role with UnitedHealth Group will call on your knowledge, your energy and your commitment to making health care work more effectively for more people. We're building better, more effective provider networks every day. In this role, you'll use your strong customer service orientation and knowledge of insurance claims to serve as an advocate for providers in our networks. As you do, you'll discover the impact you want and the resources, backing and opportunities that you'd expect from a Fortune 6 leader.

Schedule: Monday to Friday, 8 AM- 5 PM, flexible time zone

Location: Remote in Texas

You will enjoy the flexibility to telecommute* from anywhere within Texas as you take on some tough challenges.

Primary Responsibilities:

Assist in end-to-end provider claims and help enhance call quality
Assist in efforts to enhance ease of use of physician portal and future services enhancements
Contribute to design and implementation of programs that build/nurture positive relationships between the health plan, providers and practice managers
Support development and management of provider networks
Help implement training and development of external providers through education programs
Identify gaps in network composition and services to assist network contracting and development teams
Ability to travel as needed 50 - 75% within market

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

High School Diploma/GED
4+ years of health care/managed care experience
2+ years of provider relations and/or provider network experience
1+ years of experience in claims processing and issue resolution
1+ years of experience with Medicare and Medicaid regulations
Ability to travel as needed 50 - 75%
Intermediate level of proficiency with MS Office
Access to reliable transportation and valid US driver's license

Preferred Qualifications:

Bachelor's degree in related field

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

24:T1dc1,

We are seeking a highly motivated and self-driven Product Owner to own the definition and development of future imaging workflows and tools for our cloud-based Enterprise Viewer. This viewer is a critical application used by clinicians across inpatient and outpatient settings, as well as by patients, to view medical images from a wide range of specialties.

In this role, you will collaborate closely with physicians and clinical stakeholders to understand evolving needs and translate them into requirements, aligning with overall product roadmap and strategy. You'll play a key role in the development of enterprise viewer and delivering solutions that improve clinical care, patient outcomes, and drive clinical efficiency.

Primary Responsibilities:

Serve as a subject matter expert (SME) for clinical and technical product capabilities as a product owner
Execute on product requirements, use cases and definition, working closely with engineering team, executing on quarterly planning activities, day-to-day activities of scrum teams as Product Owner for Stratus Imaging Viewer on clinical and non-functional capabilities
Managing customer feedback, engaging with customer users, and evangelizing product for customer adoption
Closely working with engineering team, service team, and 3rd parties as applicable to the product to enable successful launch and implementations
Support requirements and definition for integration with PACS, EMR and VNA systems as applicable
Execute on a product roadmap and strategy, working closely with product leadership. Collaborate with cross-functional stakeholders as necessary to define product requirements and system dependencies
Create content for releases, service and sales education, and cross-functional awareness on viewer release offering and customer value
Support GTM activities, PDLC and SDLC release activities as the product owner

Required Qualifications:

4+ years of experience in healthcare information technology or clinical technology
4+ years of experience in full-cycle Product Management, including requirements, use case definitions, and working with software development team on a day-to-day basis providing product owner support
Experience participating in clinical workflow discovery and support, including conducting interviews, observations, and feedback sessions with clinicians, and supporting physician or care team workflows across both inpatient and outpatient settings
Experience translating clinical needs into clear product requirements, user stories, and acceptance criteria
Experience working with EHR/EMR technology
Experience with cloud-based applications and related cloud backend services in healthcare domain
Understanding of imaging and healthcare data standards such as DICOM, DICOM-web, HL7/FHIR, and IHE profiles
Familiar with UX Design, prototyping and iterative development process
Proven ability to work effectively with engineering, design, clinical stakeholders, and delivery teams in a matrixed environment
Demonstrated ability to identify automation opportunities and leverage AI to improve productivity and quality
Must be willing/able to travel appropriately 25% of the time as business needs dictate

Preferred Qualifications:

Certified Scrum Product Owner
3+ years of experience with clinical workflows for specialty care areas such as Radiology, cardiology, digital pathology, and other clinical care areas in the hospital or clinical setting
Understanding of imaging and healthcare data standards such as DICOM, DICOMweb, HL7/FHIR and IHE profiles
Familiarity with cloud platforms such as Google Cloud Platform (GCP), cloud applications and Software-as-a-Service
Proven exceptional communication skills, with the ability to translate complex clinical and technical concepts for diverse audiences
Proven solid stakeholder management and relationship-building skills
Demonstrated ability to make data-driven decisions using product performance metrics

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

25:T13b7,

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Appeals RN is responsible for providing expertise in clinical appeals and grievances (analyzing, reviewing, and evaluating appeals and grievances), and acting as a Clinical Interface Liaison (clinical problem solver with facilities, providers, carriers, resolution of issues concerning members, benefits, program definition and clarification).

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Please note this team has a schedule as follows - M-F, 8:00- 4:30 in their time zone and alternating Saturdays (2 per month with a weekday off when working a Saturday) .

Primary Responsibilities:

Review medical records and verify if the requested service meets criteria
Review pre-service appeals for clinical eligibility for coverage as prescribed by the Plan benefits
Review and interpret Plan language
Coordinate reviews with the Medical Director
Utilize clinical guidelines and criteria
Accurately documenting determinations
Adherence to all confidentiality regulations and agreements
Hours M-F 8a-5p with alternating Saturdays
Comfortable working mandatory overtime

Required Qualifications:

Active, unrestricted RN license in state of residence
2+ years of clinical experience as an RN, including in an acute, inpatient hospital setting
Proficiency in Microsoft Office, Word, Outlook, and Internet applications
Available M-F, 8:00- 4:30 in their time zone and alternating Saturdays (2 per month with a weekday off when working a Saturday)

Preferred Qualifications:

Bachelor of Science in Nursing
1+ years of experience using MCG and/or Medicare criteria
1+ years of Utilization Management, pre-authorization, concurrent review or appeals experience
Appeals experience
Proven excellent communication, interpersonal, problem-solving, and analytical skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits re subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

26:T20a2,

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Practice Performance Manager is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy.

The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results.

Positions in this function drive clinical relationships and engagement with physician practices, members, and pharmacies while partnering internally (with areas such as Network contract ACO mgrs, Health Care Economics and Analytics, Medical Directors, Reporting, Health Plan market leaders) with a goal of improving health, well-being, quality and practice performance while reducing medical costs. Positions are accountable for the full range of clinical practice performance which may include but is not limited to improvement on HEDIS and STARs gap closure, coding accuracy, facilitating effective education and reporting, effective super utilizer engagement (e.g., members with complex and/or chronic conditions), and proactively identifying performance improvement opportunities through the use of data analytics, technology, workflow changes and clinical support. These roles develop comprehensive, provider-specific plans to increase their physician practice performance, reduce readmissions and improve their outcomes. Generally work is self-directed and not prescribed.

If you are located in Hawaii, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

Functioning independently, travel across assigned territory to meet with providers to discuss UHG tools and programs focused on improving the quality of care for Medicare Advantage Members
Execute applicable provider incentive programs for health plan
Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs
Develop comprehensive, provider-specific plans to increase their HEDIS performance and improve their outcomes
Provide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation. Training will include Stars measures (HEDIS/CAHPS/HOS/med adherence), and Optum program administration, use of plan tools, reports and systems
Coordinate and lead Stars-specific JOC meetings with provider groups with regular frequency to drive continual process improvement and achieve goals
Provide reporting to health plan leadership on progress of overall performance, gap closure, and use of virtual administrative resource
Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
Provide suggestions and feedback to Optum and health plan
Work collaboratively with health plan market leads to make providers aware of Plan-sponsored initiatives designed to assist and empower members in closing gaps
Participate within department campaigns to improve overall quality improvements within measure star ratings or contracts
Work internally with leadership on adhoc projects, initiatives, and sprints to address measure star ratings and increase overall measure performance
Create strategy and action plans for targeted provider groups to increase healthcare delivery, star ratings, and maximize on gap closures
Weekly commitment of 60% travel for business meetings (including client/health plan partners and provider meetings) and 40% remote work
Works with less structured, more complex issues
Serves as a resource to others

Please review the Required Qualifications and you must meet or exceed the requirements listed below to be eligible to apply to this position and reside in Hawaii.

Required Qualifications:

5+ years of healthcare industry experience
3+ years of experience working for a health plan and/or for a provider's office
1+ year of STARs experience
Proven solid communication and presentation skills
Proven solid relationship building skills with clinical and non-clinical personnel
Weekly commitment of 60% travel for business meetings (including client/health plan partners and provider meetings) and 40% remote work

Preferred Qualifications:

Consulting experience
Experience in managed care working with network and provider relations/contracting
Solid knowledge of electronic medical record systems
Solid knowledge of the Medicare market
Knowledge base of clinical standards of care, preventive health, and Stars measures
Proven solid problem-solving skills
Proven medical/clinical background
Proven solid financial analytical background within Medicare Advantage plans (Risk Adjustment/STARS Calculation models)
Microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, and PowerPoint skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. #UHCPJ

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

27:T17e5,

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Patient Access Center (PAC) Analytics team exists to monitor and improve patient scheduling and access across Kelsey-Seybold.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

The PAC Data Analyst provides actionable insights through analysis of scheduling patterns, service levels, patient utilization, and financial modeling-including utilization metrics, payer mix, and reimbursement structures-to identify access gaps, inefficiencies, and opportunities for improvement. Along with historical analysis to inform future performance, insights, and guidance. This role requires experience in the healthcare industry with a solid understanding of provider scheduling, appointment workflows, visit types, and patient access metrics, enabling the analyst to create accurate reports, dashboards, and analyses that support leadership decision-making. The Analyst also partners with clinical, operational, and business teams to enhance patient experience, optimize capacity management, evaluate campaign effectiveness, and drive initiatives that improve access and overall operational performance.

The Data Analyst I provides patient access data, reporting and other actionable information to the PAC Management Team and other departments regarding the business units, process, products and/or service lines as directed by the manager. Responsibilities related to this position include:

* Creating/producing access reports, analysis required to understand the key drivers of the relevant business unit or service line
* Helping to develop the systems and processes that are the foundation for reporting and analysis

Required Qualification:

Experience in data analysis, decision support, medical economics, healthcare informatics, or managed healthcare or equivalent combination of education and experience to demonstrate ability to succeed in healthcare analytics

Preferred Qualifications:

Experience in the healthcare industry with understanding of data in healthcare organizations (including provider scheduling, appointment workflows, visit types, patient access metrics, and an understanding of financial modeling within healthcare operations such as utilization metrics, payer mix, and reimbursement structures)
Experience writing, debugging and documenting complex queries against relational databases
Demonstrated ability to analyze and report on business units, products or service lines
Demonstrated analytical/modeling skills with ability to convert raw data into actionable business insights

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

28:T1b01,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The M3P program is a new Medicare benefit program, assisting seniors with paying for prescriptions. Program members can take advantage of a payment program for part of their out-of-pocket expenses, reducing immediate expenditures. This program divides costs into monthly installments, handling the billing and payment cycles along with health plan execution and relationships.

The Business Capability Analyst provides operational, analytical, and project support across the M3P Capability function. This role is primarily responsible for supporting Client Configuration operations, testing activities, process documentation, project coordination, reporting, and operational readiness efforts. The position works closely with Capability Leaders, Project Managers, Technology, Quality, and Business stakeholders to improve execution, increase transparency, and ensure consistent delivery of operational and strategic initiatives.

Primary Responsibilities:

Client Configuration

Support the daily management, maintenance, and execution of Client Configuration processes, including intake, validation, issue resolution, stakeholder coordination, and annual readiness activities
Maintain supporting documentation, trackers, and operational controls to ensure process consistency and accuracy

Project Coordination & Execution Support

Provide coordination support across multiple capability and project initiatives, including meeting facilitation, action item tracking, dependency management, status reporting, and follow-up activities
Maintain project plans and operational trackers to improve visibility and execution across workstreams
Support project managers, capability leaders, and business stakeholders by organizing deliverables, tracking commitments, and escalating risks, as needed
Develop and maintain job aids, SOPs, process flows, training materials, and operational documentation
Support preparation presentations, governance materials, and other reporting, as needed

Testing, Release & Operational Readiness

Coordinate and execute business testing for enhancements, defect remediation and monthly production releases
Develop and maintain test scenarios, document outcomes, track defects, and support issue resolution efforts
Participate in release readiness activities, production validation, regression testing, and implementation support

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

3+ years of experience in business operations, business analysis, program management, or capability management
3+ years of experience supporting cross-functional initiatives involving technology, operations, and business stakeholders
3+ years demonstrated success supporting development of business requirements
1+ years of experience supporting government programs or other regulated programs

Preferred Qualifications:

Healthcare, pharmacy benefit, Medicare, or managed care experience
Demonstrated knowledge of Agile, Aha!, Rally, ServiceNow, Power BI
Demonstrated basic knowledge of Copilot or other AI tools

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

29:T20e2,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Making phone calls to schedule and reschedule patients. Verifies patient demographic and insurance information. Prepares patient chart for visit with practitioners. Performs general clerical duties. Meets the communication needs of the patient/family, practice providers and practice staff. Participate in performance improvement activities. Responsible for supporting providers and other team members in loading documents into Epic EMR. Responsible for daily office tasks.

Schedule: FT, 40 hours. Monday - Friday, 8am - 5pm CST or 9am - 6pm EST

Location: This is a remote role; candidates must reside in Kansas, Missouri, Indiana or Ohio.

You'll enjoy the flexibility to telecommute* if you reside in Kansas, Missouri, Indiana or Ohio as you take on some tough challenges.

Primary Responsibilities:

Respond to patient questions in person or over the phone
Greet patients and build rapport to provide a positive patient experience
Input/update patient demographic data into computer system
Make patient follow up calls to identify/close gaps in care
Ensure provider templates/procedures are built correctly to schedule appointments in appropriate time slots
Appointment reminder calls and reschedules
Ask patient questions to verify patient data or needs for scheduling
Coordinate/confirm scheduling of doctor visits/services with patients
Make calls to doctor's office on patient's behalf to schedule, check progress, and facilitate the care process
Ask patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.)
Connect patients with outside resources (e.g., community resources, social services) to promote self-care
Work directly with patients to identify specific needs and/or request adjustments to plan of care
Manage/respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers)
Explain and talk to patients or caregivers about sensitive health care decisions
Explain and ensure understanding of details related to patient care (e.g. outside referrals, medications, etc.)
Explain medical benefits/coverage specifics (e.g., procedures/amounts covered, denials of coverage, appeal rights)
Access insurance plan systems to verify insurance eligibility/benefits for patients and seek additional information as necessary
Update/upload patient care data (e.g., care plan data, inpatient data, patient program data) in computer systems
Enter/process patient referral data (e.g., medical services, radiology, durable medical equipment)
Verify referral approval prior to scheduling appointments
Manage patient referral process (e.g., review for duplicates, ensure referral is sent to appropriate provider, follow-up with requesting provider to recommend changes)
Ensures patient scheduling/follow up activities are completed according to federal, state, or organizational guidelines (e.g., referral guidelines, follow up notifications, PCP follow up)
Draft/provide written communications to patients (e.g., standard letters, welcome letters, educational materials) in compliance with company and health plan guidelines
Make calls to doctor's office on patient's behalf to schedule, check progress, and facilitate the care process
Identify resources available to support patient care (e.g., housing, social services, meals)
Maintain open communication and rapport with physicians to promote patient services/care
Screens/forwards incoming calls from patients, physicians, and health plans
Monitors, the no-show and other work queues
Accurately enter patient demographics, guarantor, and coverage information into Epic EMR
Accurately change filing order, ensure necessary adjustments are listed on account, distribute payments to correct service dates and request changes if needed
Attend meetings regarding team/department updates, etc.
Assist insurance companies/guarantors with questions regarding charges and balances
Work with other departments to resolve issues affecting reimbursement
Going through faxes
Scanning all documents in Epic
Creating and/or Responding to Letters and Forms
Other assigned duties

Required Qualifications:

High School Diploma/GED
1+ years of healthcare experience using Epic or similar EMR
Must reside in Kansas, Ohio, Missouri or Indiana

Preferred Qualifications:

Work from home experience

Soft Skills:

Demonstrate understanding of relevant health plan guidelines and benefits (e.g., Medicare, Medicaid/Medical, commercial benefit plans, Federal/local government regulations)
Demonstrate understanding of Federal privacy regulations (e.g., HIPAA)
Demonstrate knowledge of safety guidelines/practices (e.g., OSHA)
Demonstrate knowledge of basic medical terminology and human anatomy to document patient information using standard language/medical terminology

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

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