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About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.

19:T2a12,Overview

The IIM Client Engagement Manager will be responsible for managing the Program and portfolio of IIM projects for the largest enterprise clients. This position is accountable for all interactions with the client throughout the client lifecycle – Sales, Implementation, and Support. Excellent communication skills, experience working at the C-Level, and experience managing complex interdependent projects are the keys to success in this role. The CEM will act as the primary interface between our clients and our teams to ensure alignment with the client underneath the contractual umbrella of the engagement. The CEM is accountable for ensuring the overall program is built around the client's requirements and consistently meets their needs. Critical to this role is the ability to have difficult conversations with clients – crucial conversations.

Responsibilities

Essential job functions include, but are not limited to the following:

● Program Management for Enterprise Accounts

Single point-of-contact for the overall Program related to Enterprise Clients.
Consolidated status reporting when multiple projects are involved.
Responsible for all cross-agency or department communications.
Overall Pipeline consolidation and reporting
Management of Program renewals and amendments
Assist with software licensing management for all in-flight and existing solution implementations.

● Konica Minolta IIM Experience Delivery

Ensure Sales, Implementation and Support are kept current on any new developments or requirements related to the Program.
Keep master opportunity list and ensure KMBS leadership understand future resource requirements and any potential roadblocks.
Escalation point for all Program related issues, as well as, issues involving IT or multiple agencies.
Participate in all project Kickoff meetings and post go-live reviews.
Track and report on all metric and KPIs required for the Program.

● Customer Retention
● Client Experience Escalations and Communication

Serve as a trusted advisor for clients, and an internal advocate for their needs and requests.
Reference data and analytic tools to assist in the proactive support provided to clients.
Expose potential account growth opportunities and provide the Account Manager the information to drive revenue generation.
Review, consolidation and reporting of outstanding support issues at the.Program-level (non-agency or department.
Executive Sponsor engagement/communication during projects.

● Client Licensing Alignment with Active Contracts
● Responsible for the coordination with the Software Development Companies and extending the SDC’s relationship and support to the client under the terms of the overall Program.
● Develop and maintain a working expert level knowledge on product offeringss, customer use cases, best practices, and legal considerations.
● Other duties, as assigned by Management.

Qualifications

● Ability to work in a fluid and changing environment
● Passionate about delivering value, customer satisfaction, and service mentality
● High aptitude and understanding of technology
● Self-starter and ability to thrive in a fast-paced environment
● Previous experience managing or participating in enterprise-level projects
● Strong organization and prioritization skills
● High level of integrity and follow throughfollow-through
● Strong leadership skills and ability to mentor others
● Solid non-technical product knowledge
● Strong communication skills – ability to deliver good news and bad

Four-year college degree or satisfactory completion of a business curriculum from an accredited school and/or equivalent work experience
10+ years of experience in a customer-facing role; i.e. customer support, account management, consulting, etc.
10+ years of experience in ECM or a related industry
5+ years of Intelligent Automation experience
10+ years of experience providing solutions relating to business process improvement
Experience servicing internal and external customers
Experience working with external vendors/ partners
Previous experience within Hyland Software solutions
Prior program management experience

Physical Requirements

● Job duties require minimal travel, as assigned and/or necessary.
● Required job duties are sedentary and normally performed in a climate-controlled office environment or a remote work environment.

Dress Code
● Business Casual dress is required; however, business attire may be required for management meetings.

Travel Requirements
● Ability to travel when required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all functions, physical demands and skills required of personnel so classified.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Salary Disclaimer

AI Disclosure

EOE Statement

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.

1a:T14c9,
About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Salary Disclaimer

AI Disclosure

EOE Statement

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.

1b:T3b00,Overview

This is remote BUT we would like a person to live in the Boston MA area - be able to go to the client now and then.

*Must Have OnBase - Salesforce is a huge Plus

The IIM Product Engineer III is a commissioned sales position. This position is responsible for supporting the solution consultant and sales team in securing deals and contracts by providing technical expertise and support to clients. This typically involves understanding clients' technical and business requirements, designing and demonstrating solutions that meet those requirements, and providing ongoing technical support throughout the sales process and after the sale.

The Product Engineer is responsible for delivering compelling product demonstrations, technical responses to requests for proposals (RFPs) and requests for information (RFIs), and building strong relationships with clients to ensure their satisfaction and support future business opportunities. The ultimate objective of the sales engineer is to contribute to the growth of the company by securing profitable business deals and building a strong reputation as a trusted technical advisor to clients.

Responsibilities

Essential job functions include, but are not limited to the following:

Gathering and analyzing technical requirements: Working with Solution Consultant to understand the client needs, goals and objectives, and using that information to develop appropriate solutions.
Creating presentations and proposals: Coauthor presentations, proposals, and other collateral that articulate the value of the proposed solution and how it meets the client's needs.
Demonstrating solutions: Delivering demonstrations and presentations of the proposed solution to clients and stakeholders.
Negotiating deals: Provide options with technology to align the proposed technology with the client’s budget.
Collaborating with other teams: Working with technical teams, product management, and other stakeholders to ensure the proposed solution meets the client's needs and is delivered on time and within budget.
Time management: Ability to effectively manage tasks and set and deliver deadlines to meet the needs of the team.
Keeping up-to-date with technology trends and market conditions: Staying informed of technology trends and using that information to inform recommendations and proposals.
Building relationships with clients: Building and maintaining strong relationships with clients to ensure their satisfaction and to support future business opportunities.
Ensuring customer satisfaction: Following up with clients to ensure their satisfaction with the proposed solution and to resolve any issues that may arise.
Continuously improving processes: Continuously reviewing and improving pre-sales processes to ensure the highest level of efficiency and effectiveness.
Mentoring: Must work with lesser experienced Product Engineers to help them improve.
Performs other duties as assigned.

Qualifications

Technical expertise: In-depth understanding of technology and its applications, as well as the ability to explain technical concepts to non-technical stakeholders.

Analytical skills: Ability to analyze complex technical and business requirements and propose solutions that meet those requirements.

Communication skills: Strong oral and written communication skills for presenting solutions and answering technical questions.

Presentation skills: Ability to create and deliver effective presentations and demonstrations to clients and stakeholders.

Product knowledge: Comprehensive understanding of the products and solutions offered by the company.

Problem-solving: Ability to identify and solve technical problems quickly and effectively.

Time management: Ability to effectively manage tasks and set and deliver deadlines to meet the needs of the team.

Interpersonal skills: Strong interpersonal skills to build relationships with clients, stakeholders and team members.

Attention to detail: Ability to review and validate technical data, and accurately record and report results.

Adaptability: Ability to work in a fast-paced environment and adapt to changing client requirements and market conditions.

Education Requirements

Four-year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience
Experience Requirements
7+ years of experience in complex sales
7+ years of hands-on experience developing Content Management, Automation, or a related software platform
7+ years of experience in sales demonstrations

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Salary Disclaimer

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.

AI Disclosure

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche.

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Konica Minolta est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de l’action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

1c:T3248,Overview

The Major Account Executive is a senior field sales role responsible for making sales and obtaining high value orders/contracts through complex, consultative selling. The primary duty of this position is direct selling to strategic and enterprise customers, customarily and regularly performed away from Konica Minolta offices through in-person meetings at customer locations. The Major Account Executive leads sophisticated sales cycles, develops multiyear account strategies, negotiates renewal and expansion agreements, and drives significant revenue growth while operating with a high level of autonomy and consistently exceeding quota. The Major Account Executive plays a key role in mentoring peers and informing sales strategy. The Major Account Executive brings deep product knowledge, strong industry awareness, and advanced consultative skills to help customers optimize their print and technology environments and accountability.

Responsibilities

Own a portfolio of high-potential and strategic accounts, driving retention and expansion opportunities.
Identify, pursue, and close complex new sales opportunities through frequent in-person meetings and on-site engagement with customer stakeholders that involve multi-product or multi-location solutions
Serve as a trusted advisor to customers by understanding their strategic priorities and aligning solutions accordingly.
Develop multi‑year account strategies informed by insights gained during frequent customer site visits.
Lead cross-functional sales efforts (service, technical, product, finance) for large opportunities and renewal negotiations.
Conduct executive-level presentations and business reviews with customer leadership teams.
Drive expansion, retention, and long-term customer value
Provide accurate forecasting and territory analytics to sales leadership; administrative tasks are incidental to primary outside sales duties

Qualifications

3-5+ years of successful B2B sales experience, with consistent history of exceeding quota.
Experience managing large/complex accounts or enterprise‑level customers.
Ability to customarily and regularly travel within the assigned territory for in person customer/prospect meetings and field-based selling
Valid driver’s license and reliable transportation for daily field travel.
Demonstrated alignment to corporate values and strong professional accountability.
Advanced consultative and solution-selling expertise.
Ability to develop strategic relationships with senior-level customer stakeholders.
Strong business acumen with the ability to tailor value propositions by vertical, workflow, and industry need.
Skilled in negotiating complex deals with multiple decision‑makers.
Leadership presence, mentoring ability, and trusted partnership mindset.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

1d:T32ef,Overview

The Field Support Representative – Dealer Channel serves as a key field resource supporting Konica Minolta dealers and their customers through training, sales enablement, implementation support, and customer engagement. This role partners closely with dealer sales teams, end users, and internal subject matter experts to drive adoption of Konica Minolta products, software, and solutions. This role combines training expertise, project coordination, and customer-focused support to enhance dealer capabilities, improve customer outcomes, and contribute to revenue growth.

Responsibilities

Deliver product, software, workflow, and solution training to dealer personnel and end users through customized learning programs, demonstrations, and educational resources.
Assess customer and dealer business needs and develop tailored training and enablement plans that support successful solution adoption and utilization.
Partner with dealer sales teams to support sales enablement activities, including product demonstrations, customer presentations, new product launches, training events, and sales skills development.
Coordinate customer onboarding, training, and implementation activities, including project planning, scheduling, communication, and follow-up to ensure a seamless customer experience.
Serve as liaison between dealers, customers, and internal teams to manage project activities, communicate progress, recommend solutions, and drive successful outcomes.
Develop and maintain training materials, sales support tools, and status reports that support dealer success and customer adoption.
Track, document, and resolve customer engagements, action items, and project milestones, and update the organization on progress and next steps
Maintain expertise across Konica Minolta's hardware, software, services, and industry trends to effectively support dealers and customers.

Qualifications

Bachelor's degree or equivalent combination of education and relevant experience.
2+ years of experience in training, sales support, customer success, project coordination, dealer support, or the office technology/document imaging industry.
Experience delivering customer, technical, or sales training preferred.
Experience supporting technology, software, hardware, or solution implementations preferred.
Formal project management training and/or experience is a plus.

Strong presentation, facilitation, and training delivery skills.
Strong organizational, project coordination, and time management capabilities.
Self-motivated with the ability to work independently and manage multiple priorities.
Customer-focused with a commitment to delivering exceptional experiences.
Ability to influence and collaborate across cross-functional teams.
Professional, adaptable, and confident in both group and one-on-one interactions.

Travel Requirements

Approximately 70% travel within the assigned territory.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

1e:T32ef,Overview

Responsibilities

Deliver product, software, workflow, and solution training to dealer personnel and end users through customized learning programs, demonstrations, and educational resources.
Assess customer and dealer business needs and develop tailored training and enablement plans that support successful solution adoption and utilization.
Partner with dealer sales teams to support sales enablement activities, including product demonstrations, customer presentations, new product launches, training events, and sales skills development.
Coordinate customer onboarding, training, and implementation activities, including project planning, scheduling, communication, and follow-up to ensure a seamless customer experience.
Serve as liaison between dealers, customers, and internal teams to manage project activities, communicate progress, recommend solutions, and drive successful outcomes.
Develop and maintain training materials, sales support tools, and status reports that support dealer success and customer adoption.
Track, document, and resolve customer engagements, action items, and project milestones, and update the organization on progress and next steps
Maintain expertise across Konica Minolta's hardware, software, services, and industry trends to effectively support dealers and customers.

Qualifications

Bachelor's degree or equivalent combination of education and relevant experience.
2+ years of experience in training, sales support, customer success, project coordination, dealer support, or the office technology/document imaging industry.
Experience delivering customer, technical, or sales training preferred.
Experience supporting technology, software, hardware, or solution implementations preferred.
Formal project management training and/or experience is a plus.

Strong presentation, facilitation, and training delivery skills.
Strong organizational, project coordination, and time management capabilities.
Self-motivated with the ability to work independently and manage multiple priorities.
Customer-focused with a commitment to delivering exceptional experiences.
Ability to influence and collaborate across cross-functional teams.
Professional, adaptable, and confident in both group and one-on-one interactions.

Travel Requirements

Approximately 70% travel within the assigned territory.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

1f:T32ef,Overview

Responsibilities

Deliver product, software, workflow, and solution training to dealer personnel and end users through customized learning programs, demonstrations, and educational resources.
Assess customer and dealer business needs and develop tailored training and enablement plans that support successful solution adoption and utilization.
Partner with dealer sales teams to support sales enablement activities, including product demonstrations, customer presentations, new product launches, training events, and sales skills development.
Coordinate customer onboarding, training, and implementation activities, including project planning, scheduling, communication, and follow-up to ensure a seamless customer experience.
Serve as liaison between dealers, customers, and internal teams to manage project activities, communicate progress, recommend solutions, and drive successful outcomes.
Develop and maintain training materials, sales support tools, and status reports that support dealer success and customer adoption.
Track, document, and resolve customer engagements, action items, and project milestones, and update the organization on progress and next steps
Maintain expertise across Konica Minolta's hardware, software, services, and industry trends to effectively support dealers and customers.

Qualifications

Bachelor's degree or equivalent combination of education and relevant experience.
2+ years of experience in training, sales support, customer success, project coordination, dealer support, or the office technology/document imaging industry.
Experience delivering customer, technical, or sales training preferred.
Experience supporting technology, software, hardware, or solution implementations preferred.
Formal project management training and/or experience is a plus.

Strong presentation, facilitation, and training delivery skills.
Strong organizational, project coordination, and time management capabilities.
Self-motivated with the ability to work independently and manage multiple priorities.
Customer-focused with a commitment to delivering exceptional experiences.
Ability to influence and collaborate across cross-functional teams.
Professional, adaptable, and confident in both group and one-on-one interactions.

Travel Requirements

Approximately 70% travel within the assigned territory.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

20:T308b,Overview

The Senior Account Executive is a field sales role responsible for independently managing an assigned territory, making sales, and obtaining orders/contracts for Konica Minolta solutions. The primary duty of this position is direct selling through in-person, face-to-face meetings with prospects and customers at their places of business. This position is customarily and regularly engaged in field-based selling and spends the majority of time away from company offices. The Senior Account Executive independently sources new business, conducts customer discovery, delivers solution-based presentations, and drives deals through all stages of the sales cycle. The Senior Account Executive contributes to market growth by developing territory plans, nurturing key relationships, and consistently meeting or exceeding sales goals.

Responsibilities

Independently own and manage a territory with accountability for achieving monthly and quarterly revenue targets; customarily and regularly conduct in-person sales calls and on‑site meetings at customer/prospect locations to generate and close business.
Proactively build and maintain a robust pipeline through outbound prospecting, networking, referrals, and in‑person prospecting.
Conduct advanced discovery sessions to uncover customer workflows, challenges, and long‑term needs.
Present tailored solution recommendations across our print and technology portfolio.
Lead end-to-end sales efforts including pricing, proposal creation, RFP responses, and contract negotiation.
Develop account plans for strategic customers to drive retention and identify upsell/cross-sell opportunities.
Partner with service, technical, and product teams to ensure seamless customer onboarding and satisfaction.
Maintain accurate CRM documentation for forecasting, pipeline progression, and activity records as necessary and incidental to outside sales work.

Qualifications

Bachelor’s degree preferred, or equivalent experience.
2+ years of B2B sales experience with demonstrated quota achievement.
Ability to customarily and regularly travel within the assigned territory for in-person customer/prospect meetings and field-based selling
Valid driver’s license and reliable transportation for daily field travel.
Exhibits company values: Open & Honest, Customer-Centric, Innovative, Passionate, Inclusive & Collaborative, Accountable.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

21:T2f6e,Overview

Konica Minolta currently has an exciting opportunity for a GSD Support Associate!

Responsibilities

Provide an exceptional service experience when handling incoming customer requests
Determine the reason for the request and, if necessary, route to applicable functions
For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
Log service incidents accurately and assist customers with other requests as needed
Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
Communicates clearly and professionally with customers to handle requests efficiently
Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
Gathers information of the customer request and determine best course of action
Identifies urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation
Follow through on customer commitments, research as needed using available resources
Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Complete projects and tasks as assigned by management

Qualifications

High school or equivalent
Entry level with some experience preferred in a call center environment
Excellent verbal and written communication skills
Good customer service and interpersonal skills
Ability to problem solve and perform basic troubleshooting
Computer skills - Microsoft Office, Word, Excel, PowerPoint
Positive attitude and collaborates well with team members
Ability to multi-task work in a fast-paced environment
This position requires sitting at a desk with a computer monitor for several hours at one time
The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
Occasional travel as requested

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

22:T38e1,Overview

Konica Minolta currently has an exciting opportunity for a GCS Business Analyst!

Manages projects and tasks related to the development of business processes and proceedures. Creates and utilizes key business metics and provides recommendations for improvements. Work with management to create reporting and key business metrics . Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes.

The Business Analyst uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

Responsibilities

• Follows prescribed process and procedures including systems and tool utilization – provides insight for continuous business process improvements

• Conducts business needs assessment, research and analysis and provides business cases

• Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners

• Develops documentation of business process flows; Assess and document existing and creates new business procedures

• Review and develop metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems

• Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables

• Supports system development and testing by providing clear requirements

• Validates functionality, quality and completion of project deliverables

• Implements management approved solutions, providing plans, schedules and written reports for review

• Demonstrates a high aptitude for learning new concepts and skills• Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience

• Completes advanced projects and complex tasks as assigned by management

Qualifications

High school diploma or equivalent required; Bachelor's degree (BS/BA) in a related field strongly preferred.
Microsoft technology certifications are highly desirable and demonstrate a commitment to professional development.
Familiarity with financial systems and P&L accounting is a plus, enabling strategic decision-making and budget management.
Solid foundation in web technologies such as PHP or ASP, with a passion for building and maintaining dynamic digital solutions.
Minimum of 5 years in project coordination, business development, data analysis, or a related field, showcasing a proven track record of driving results.
Exceptional verbal and written communication abilities, with a talent for translating complex ideas into clear, actionable insights.
Skilled in analyzing workflows to identify inefficiencies and implement effective solutions that enhance productivity.
Ability to evaluate tools and options to streamline operations and optimize performance.
Understanding of applications and platforms commonly used in call center environments, contributing to seamless support and operations.
Strong interpersonal and customer service skills, fostering positive relationships and ensuring client satisfaction.
Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic, fast-paced setting.
Advanced troubleshooting capabilities and a proactive approach to resolving challenges independently.
Experience mentoring and supporting junior team members, promoting growth and collaboration.
Technical Proficiency:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Advanced Excel skills, including pivot tables and complex formulas.
- Strong command of Python, especially with NumPy and Pandas for data cleaning, transformation, and analysis.
- Comfortable working in Jupyter Notebooks and using SQL and Microsoft Access for data management.
Meticulous and thorough, ensuring accuracy and quality in all aspects of work.
Thrives in fast-paced environments and embraces change with agility.
Occasional travel may be requred

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

23:T40b8,Overview

An experienced and results-oriented Industrial Inkjet Sales & Business Development Director to lead revenue growth for Konica Minolta's production inkjet portfolio across the Northwest. Reporting directly to the Area Vice President of Sales, Western Region, this role owns territory strategy, pipeline development, forecast accuracy, strategic account engagement, and the advancement and closure of complex capital-equipment opportunities. The position will also work in functional alignment with the Senior Director, Industrial Print Strategy to provide field insight and support selected national inkjet initiatives that directly improve sales execution.

This leader will work closely with KM Direct sales teams, Dealer Partners, marketing, service, operations, and category leadership to identify qualified prospects, build compelling business cases, coordinate demonstrations and proof-of-concept activity, overcome competitive barriers, and consistently achieve revenue and profitability objectives.

Responsibilities

Territory Sales Leadership & Revenue Ownership

Develop and execute a comprehensive Northwest territory plan for production inkjet, with primary focus on Oregon, Washington, Northern California, and other assigned markets.
Own regional revenue, gross-profit, pipeline-coverage, market-development, and forecast objectives for the industrial inkjet portfolio.
Establish target-account priorities and coordinate direct and dealer sales activity to increase prospecting, executive engagement, and opportunity creation.

Pipeline Development & Forecast Management

Build and maintain a healthy 120-180 day pipeline with sufficient coverage, defined next steps, accurate close dates, and clear customer decision criteria.
Conduct regular opportunity reviews with regional sales leadership and field teams; identify velocity gaps, stalled deals, competitive threats, and corrective actions.
Maintain disciplined Salesforce hygiene and provide accurate weekly, monthly, and quarterly forecasts, including risks, upside, and required executive support.

Strategic Account & Opportunity Leadership

Lead discovery and account strategy for high-value opportunities, engaging owners, C-suite executives, operations leaders, and financial decision-makers.
Develop customer-specific value propositions and financial justification using ROI, total cost of ownership, productivity, labor, waste reduction, application expansion, and margin improvement.
Coordinate demonstrations, application testing, site visits, references, proposals, negotiations, and internal resources to advance opportunities through close.

Dealer & Direct Sales Development

Develop productive working relationships with KM Direct branches and Dealer Partners, creating joint account plans, prospecting programs, and field activity that generate incremental pipeline.
Coach sales representatives on qualification, competitive positioning, executive conversations, application discovery, and capital-equipment selling methodology.
Support customer seminars, regional events, webinars, and targeted campaigns designed to create meetings, demonstrations, and qualified opportunities.

Customer Applications & Solution Development

Work directly with prospects and customers to understand production workflows, cost structures, substrates, finishing requirements, application needs, and growth objectives.
Provide expertise and input into application design, file testing, material preparation, sample production, demonstrations, and proof-of-concept execution.

Competitive Strategy & Deal Execution

Maintain current knowledge of competitive production inkjet, offset, toner, and adjacent technologies, including commercial positioning, strengths, limitations, and market activity.
Create and execute competitive displacement strategies for priority opportunities, including objection handling, differentiation, references, and executive alignment.

Field Insight & Inkjet Strategy Support

Provide category leadership with structured voice-of-customer feedback, competitive intelligence, lost-deal insight, application trends, and market requirements from the Northwest territory.
Support selected national sales-enablement, case-study, webinar, and go-to-market initiatives.

Qualifications

8+ years of experience within graphic arts, commercial / inkjet production print, industrial printing technology, converting, manufacturing, or a related field.
5+ years of successful sales or business-development experience involving production print or industrial capital equipment, including direct experience with production inkjet or high-speed digital printing solutions.
Proven record of achieving sales objectives, developing new business, accurately forecasting, advancing complex opportunities, and managing to bottom-line profitability; commercial-print experience required, with packaging, label, converting, or specialty applications preferred.
Bachelor's Degree preferred.

Demonstrated success selling complex, high-value production inkjet print or industrial capital equipment and consistently achieving revenue objectives.
Deep expertise in industrial inkjet, production print, or adjacent high-volume digital print technologies, applications, and customer workflows.
Strong prospecting, discovery, negotiation, executive-selling, account-planning, and opportunity-management capabilities.
Strong financial and analytical acumen, including ROI modeling, total cost of ownership, margin analysis, and capital-investment justification.
Excellent leadership, coaching, interpersonal, communication, presentation, and organizational skills, with a proven ability to influence in a matrixed organization.

Physical & Travel Requirements:

Ability to travel domestically up to 75% of the time, including overnight stays; position based in Oregon or Washington State.
Ability to sit, stand, and operate a computer and telephone for extended periods.
Capacity to lift up to 25 lbs. as needed.
Must be able to participate in and present at trade shows, customer sites, and industry events.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

24:T3151,Overview

The Business Development Executive’s primary duty is to make sales and obtain orders or contracts by securing new customer orders and contracts within assigned verticals and owning the sales process through to closing new business. You will prospect and meet with potential customers at their places of business, conduct early discovery, qualify opportunities, and advance them through defined sales stages to successfully close new business deals. This position is ideal for someone who is curious, proactive, and excited about building a career in field based sales focused on acquiring new business. This role customarily and regularly spends the majority of time working away from the company’s office and the individual’s home conducting in-person prospect meetings, presentations, and negotiations at prospect locations to obtain signed agreements.

Responsibilities

Prospect for new customers and set in person appointments to present solutions and obtain orders/contracts.
Conduct early discovery to understand customer priorities and potential solution needs in order to position offerings and advance opportunities toward purchase decisions.
Conduct in-person prospect meetings to deepen engagement and advance opportunities toward proposal and close.
Qualify opportunities using defined criteria and capture insights clearly in CRM.
Customarily and regularly travel within the assigned territory to meet prospects and customers at their business locations.
Present offerings, answer questions, and recommend solutions to secure customer purchase commitments and advance opportunities through negotiation and closing.
Prepare quotes/proposals and negotiate and close defined scope new business by obtaining signed agreements and purchase commitments.
Maintain accurate CRM records of outreach, meetings, contacts, and opportunity progression.
Prepare detailed handoff documentation to ensure smooth transitions to Customer Success after successful deal closure.
Meet or exceed established performance goals for pipeline generation, new customer acquisition, and sales revenue.

Qualifications

Bachelor’s degree preferred, or equivalent experience.
Customer facing B2B sales, field sales, or business development, or inside sales experience preferred.
Familiarity with CRM tools for lead management and activity tracking is a plus.
Ability to customarily and regularly travel within the assigned territory for in person customer/prospect meetings and field based selling.
Valid driver’s license and reliable transportation for daily field travel.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

25:T329d,Overview

The Director, Industrial Print Packaging and Label is an executive sales leader who is focused on launching and overseeing strategic and tactical initiatives of the Konica Minolta Label Solutions Program. This position directly supports the field specialists (Industrial & Production Print channel, direct and dealer channel) for these solutions and is responsible for meeting or exceeding the annual revenue plan for million+ dollar plan for Konica Minolta’s Inkjet and Label portfolio of products & solutions.

The ideal candidate should reside in California.

Responsibilities

• Report to VP leadership on strategic initiatives, revenue plans and business forecasting

• Assist in developing go-to-market strategy by working closely with both technical support and product marketing team

• Assist, coach & mentor the KM field production sales specialists and commercial print specialists in discovery and validation of customer requirements

• Implement sales strategy and process to include all appropriate company resources

• Manage contract and installation process with prescribed steps in concurrence with customer agreement

• Coordinate sales cycles with field specialists and local sales teams

• Collaborate and leverage local sales teams/sales management to determine suspect/prospect base

• Develop relationships with paper companies as appropriate

• Establish relationships with internal resources and third party companies who provide solutions such as finishing equipment, workflow and color management

• Create and deliver product as well as spotter training for KM sales force

• Attend and support industry events ie Digital Packaging Summit, Label Expo, Print, PLMA Conference, XPLOR, etc.

Qualifications

• 4 year college degree preferred - Post graduate degree preferred

• 10+ years of proven track record in packaging and/or label sales, OR in packaging/label production with ability to sell

• Experience and comfort level with the label and packaging industry

• Ability to identify, research and make appropriate recommendations for 3rd party finishing solutions as well as high competency level in electronic workflow solutions

• Comfort in working with non-users and proven success in closing new to KM accounts

• Previous management experience – position requires delivering results individually and through the success of others

• Formal solutions selling training

• Excellent writing & verbal skills

• Ability to analyze a customer’s requirements and craft a TCO and ROI

• Contract negotiating experience

• Understanding of graphic communications especially in packaging, label & brand management

• Understanding of sales and marketing concepts and related to label strategies

• C-level management skills – especially ability to communicate & negotiate with c-level

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

26:T32e2,Overview

Konica Minolta currently has an exciting opportunity for an Area Vice President, IP & PP.

Responsibilities

Recruit a team of experts in Label & Packaging, Commercial Print, InPlants, & Digital Embellishment.

Manage and Mentor a team of Directors, Industrial Print & Production Print Business Development, Directors Label & Packaging, and Directors Digital Embellishment,

With proven success in the Director IP Business Development role and Sr. Selling Director role, coach and mentor new IP Directors to understand, embrace and be successful with the proven IP sales process and success tips, while ensuring quarterly sales achievement by the Directors.

The measure of success for this position is achieving the Unit & Revenue Plan each quarter. The Area Vice President must have the ability to manage prospects, pipelines, travel, strategy to achieve Plan as defined in the ICAF on a quarterly basis.

Qualifications

10 years of solid experience in a related field or equivalent combination of education and experience with a strong track record selling industrial & production print products and managing people

• Expertise in Commercial Print.

• 2-5 years of successful sales experience as a Director of Business Development, Industrial & Production Print 2 years successful manager sales experience compared to unit plan and revenue plan as a Senior Selling Director, IP & PP, or Senior Director IP & PP.

• Bachelor’s degree preferred.

• Ability to identify, recruit, hire, manage and motivate top talent from the industry.

• Assist in the deployment of executive technology webinars on a consistent basis to start the sales process

• Provide expertise and input into design process, application, file testing, preparation of materials, and proof of concept.

• Develop mutual collaboration and build pipelines with the Direct Channel

• Ensure Directors IP are identifying Digital Embellishment opportunities and working in collaboration with the Director of Digital Embellishment.

• Assist in identifying KM Industrial & Production Program Best Practices and continually refining the proven IP sales process

• Ability to take on additional products into portfolio and adapt to identify optimal targets and achieve sales success

• Excellent leadership, interpersonal, communication, management and organizational skills with a proven track record.

• Proven ability to directly manage and track performance.

• Proven track record of having excellent internal and external customer relationships.

• Strong business acumen managing to “bottom-line” profitability.

• Experience in accurately forecasting and managing the sales of a high growth business.

• Experience with label printing industry Work well under pressure and tight deadlines.

• History of job stability a must!!

• A minimum of 3.5 travel days per week on Average

• Work Location Flexible

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

27:T2fd7,Overview

Konica Minolta currently has an exciting opportunity for a Truck Driver / Warehouse Worker / Install Technician!

An Above-Market Hourly Wage + $1,500 Sign-On Bonus!
Outstanding benefits package (including medical, dental, vision, and life insurance)
Eligibility for Overtime Pay
401(k) plan with matching company contribution
Generous holiday and paid time off schedules
Ongoing professional development training and opportunity for advancement

Responsibilities

Operates a box truck to transport company goods/equipment to and from specified locations safely and professionally. This includes following efficient travel routes.
Load and unload trucks safely and in accordance with specified guidelines.
Maintains records of pick up/deliveries. Accurately complete paperwork (Pick Tickets, Pick Slips, Count Sheets, etc.)
Utilize all job-related equipment, which may include, but is not limited to, forklift, pallet jack, computer work and Radio Frequency (RF).
Verify inventory and assist with inventory level maintenance
Pull/push/lift equipment of up to 50 lbs. from warehouse stock, using available resources.
Maintain cleanliness and neatness of the warehouse.
Adhere to and understand safety policies and regulations
Perform other duties as assigned.

Qualifications

High School Diploma or GED required
Minimum of 2–3 years of related work experience
Valid state driver’s license with a clean driving record; a driver’s license check will be completed as part of the background screening process
Non‑CDL driving experience preferred
Must meet DOT medical requirements, including possession of a valid Department of Transportation Medical Card
Ability to successfully pass a drug screen and background check
Ability to perform physically demanding work, including frequent bending, reaching, lifting, and standing
Ability to work independently within established procedures as well as collaboratively in a team environment
Proficiency with Microsoft Office applications
Computer literate, with the ability to navigate basic systems and perform data entry as needed

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

28:T318b,Overview

The Senior Business Development Executive’s primary duty is to make sales by securing new customer orders and contracts (“new logos”) within assigned verticals. This role customarily and regularly works away from the company’s office and the individual’s home—at customer and prospect sites—identifying high-value prospects, conducting deep discovery, aligning solutions to business priorities, and managing deals through proposal, negotiation, and close to obtain executed customer contracts. Success requires building a strong pipeline, maintaining disciplined forecasting and CRM accuracy, and collaborating with product and pre‑sales specialists while retaining responsibility for the sales strategy, negotiations, and final deal closure to advance multi‑solution opportunities. Ideal for a consultative seller who thrives in field‑based, autonomous, high‑impact work focused on new customer acquisition.

Responsibilities

Build new pipeline through structured outbound outreach, targeted campaigns, and regular in‑person prospecting within the assigned territory.
Build and manage a territory plan that drives face-to-face prospecting and scheduled onsite sales calls to obtain new customer orders and contracts.
Customarily and regularly travel within the assigned territory to conduct onsite discovery and solution presentations at customer/prospect locations.
Lead full‑cycle deal execution including solution positioning, proposal development, commercial alignment, and negotiation with customer decision makers to close new business agreements.
Partner with specialists and pre‑sales teams to shape solution architecture and validate value propositions while maintaining ownership of the sales strategy and closing process.
Maintain accurate CRM data on stages, next steps, and forecasts to support sales governance.
Prepare detailed post‑sale handoffs to Customer Success for smooth onboarding and early adoption.
Meet or exceed established performance goals for pipeline generation, new customer acquisition, and sales revenue.

Qualifications

Bachelor’s degree preferred, or equivalent experience.
2+ years of B2B field sales or business development experience with documented new business results.
Proven skills in face-to-face discovery, proposal development, and negotiation within structured sales processes.
Strong CRM and forecasting proficiency (e.g., Salesforce).
Ability to customarily and regularly travel within the assigned territory for in person customer/prospect meetings and field-based selling.
Valid driver’s license and reliable transportation for daily field travel.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

Salaire- A titre indicatif

AI Disclosure

Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

29:T36cc,Overview

Reporting to the National Manager – Customer Success - UC, the Customer Success Manager – UC (CSM) is responsible for developing customer relationships that promote retention and loyalty.

The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve areas of dissatisfaction. This includes the ability to identify and promote improvements to customer technical services and systems.

The CSM will spend an equal amount of their time ensuring customer satisfaction, developing opportunities to expand services and customer administrative compliance.

Responsibilities

Customer Satisfaction:

Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio.
On behalf of the customer, be responsible to maintain awareness of service management performance, including timely resolution of incidents and delivery of projects & technical services.
Act as an escalation point for major incidents, assisting in the coordination of resolving parties, effective communication to stakeholders and post incident review.
Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio.
Be responsible to manage the customer feedback through survey tools and other forms of customer feedback to ensure continued customer satisfaction.
Responsible to acquire new business opportunities.

Governance:

Be accountable to promote opportunities to continually improve standards for hardware, software and security in the customer’s environment, ensuring the effective and efficient use of technology in enabling a customer’s organization to achieve its goals.
Be accountable to ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer’s technical services and systems.

Self-Management:

Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations.
Work collaboratively with other team members from different disciplines and backgrounds.
Implement better and/or innovative ways to meet goals or overcome obstacles.
Help to maintain a high level of customer focus within the team.
Build expertise in key technical, functional and professional skills.
Keep management informed and involved as issues develop.

Qualifications

Ability to undertake the above responsibilities
A passion for Service Improvement in a Customer/Service Provider Relationship
Strong business development, negotiation, and influencing skills
Working knowledge of ITIL Service Lifecycle and IT Best Practices
Excellent organizational skills and strong ability to manage and prioritize and tasks and time efficiently for yourself and others
Excellent written and verbal communication skills
Excellent customer facing/customer service skills
Able to demonstrate a high degree of flexibility including shift and out of hours working
Able to manage sensitive and sometimes confidential information
Must be able to learn new concepts, applications and technologies quickly

Requires at least a bachelor’s degree, or equivalent combination of relevant education and experience.
4+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business.

#DL1

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Au sujet de Konica Minolta

Salary Disclaimer

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Mention d'utilisation de l'IA

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances :

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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