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Who We Are:

Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.

The role:

Interra Health is scaling AI across engineering: developer velocity, operational resilience, automation, observability, and secure delivery, and the Senior Platform Engineer is the hands-on builder who turns that ambition into working systems. Reporting to the Director, Platform & Operations, this role owns the design, implementation, and operation of AI-enabled platform capabilities: MCP server configuration and reliability, LLMOps/GenAIOps tooling, secure model integration patterns, and the underlying Azure cloud infrastructure those capabilities run on.

This is an individual-contributor role, not a people-management seat. You will partner closely with the Lead AI Platform Engineer, who owns the AI enablement roadmap and team, and with the engineers who run the core Azure platform, but you carry direct, hands-on responsibility for building, hardening, and operating the AI layer itself, from infrastructure as code and CI/CD through to production monitoring, security, and compliance for AI workloads.

The right person has deep DevOps and cloud engineering fundamentals paired with genuine, practical fluency in applying AI to real infrastructure and developer-experience problems, someone who’d rather ship a working integration than write another proposal about one.

What you'll do:

Design, build, and operate secure, scalable, highly available Azure infrastructure underpinning both core platform services and AI workloads, using Infrastructure as Code (Terraform).

Configure, secure, and operate MCP servers and related AI integration points, including access patterns, reliability, and lifecycle management, for enterprise use.

Build and operationalize AI-enabled capabilities, including internal engineering assistants, workflow automation, infrastructure insights, and incident-response support, applying practical LLMOps/GenAIOps practices for evaluation, monitoring, logging, cost management, and access control.

Implement and continuously improve CI/CD pipelines in GitHub Actions and DevSecOps practices, integrating security and compliance into AI and infrastructure deployment workflows from the ground up.

Own observability and reliability for AI and platform services, applying SRE principles such as SLOs, incident response, and blameless postmortems.

Partner with the Lead AI Platform Engineer to implement the AI platform roadmap, building the reusable patterns, guardrails, and “paved road” solutions other engineering teams adopt.

Evaluate, pilot, and support adoption of AI coding assistants and platform tooling across the engineering AI landscape, including GitHub Copilot, M365 Copilot, and other emerging AI dev tools, with a build-versus-buy mindset balancing speed, cost, security, and long-term maintainability.

Participate in Agile ceremonies, track and prioritize work in Jira, and influence release planning and architectural decisions.

Participate in on-call rotations and provide Level 3 support for production platform and AI systems.

Contribute to internal documentation, runbooks, and knowledge-sharing so AI and platform practices scale beyond any one person.
What you'll bring:
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience, plus 6+ years of hands-on experience in DevOps, Cloud Engineering, or Site Reliability Engineering.

Deep expertise in Microsoft Azure, including infrastructure as code, networking, identity/access, DNS, and load balancing.

Practical, hands-on experience applying AI, GenAI, or automation tooling to engineering workflows, developer productivity, or production systems, such as LLMOps/GenAIOps, model gateways, RAG patterns, agent frameworks, or AI observability.

Advanced proficiency with Terraform, containerization and orchestration (Docker, Kubernetes), and CI/CD platforms such as GitHub Actions.

Proficient in scripting or programming languages (e.g., Python, PowerShell).

Hands-on comfort with Jira and Agile workflows, and strong understanding of secure and compliant engineering practices: secrets management, access controls, auditability, and risk-aware implementation.

Comfortable working autonomously in ambiguous situations, driving clarity through experimentation and iteration in a fast-paced, post-merger environment.

Excellent communication, able to tailor messaging across engineering and business audiences.

Nice to Have

Experience in healthcare technology, regulated SaaS, or HIPAA / HITRUST / SOC 2 environments.

Direct MCP server implementation or administration experience.

Cloud cost optimization or enterprise platform modernization experience.

Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

19:T1bd6,

Interra Health is expanding its use of artificial intelligence and machine learning across a fast-moving, highly regulated healthcare market. As an AI Security Engineer on the Security Engineering team, reporting to the Lead Security Engineer, you will help secure the models, data pipelines, and AI solutions.

This role is hands-on and technical: you will assess AI systems for vulnerabilities, build guardrails against risks like prompt injection and data leakage, and partner with Engineering and Data & Analytics to bake security into how AI is designed and shipped. You will independently assess and resolve AI security risks across multiple workflows, escalating complex or high-impact issues to senior security leadership as appropriate. The right person is genuinely curious about how AI systems can fail, and wants to build the guardrails before something goes wrong, not after.

WHAT YOU'LL DO

Lead security assessments of AI/ML models, data pipelines, and AI-enabled applications, identifying vulnerabilities such as prompt injection, model inversion, data poisoning, and adversarial inputs
Partner with Data & Analytics and Engineering to embed security requirements and threat modeling into the AI development lifecycle, from data collection through model deployment
Build and maintain guardrails, monitoring, and detection controls for AI systems in production, flagging anomalous model behavior and unauthorized data access
Conduct security reviews of third-party AI tools, APIs, and vendors, such as LLM providers, before they are integrated into Interra Health
Lead incident response for AI-related security events, including investigating suspicious model outputs or unexpected data exposure
Design and advise on standards for the secure, responsible use of AI, including data handling practices for training and inference
Test and validate access controls, encryption, and data segmentation for AI systems
Use AI tools to accelerate security testing, code review, and threat research, while modeling responsible AI use for the broader engineering organization
Stay current on the evolving AI threat landscape and translate emerging risks, such as jailbreaks and model-supply-chain risks, into practical mitigations
Document findings, risk assessments, and remediation plans clearly for both technical and non-technical stakeholders

WHAT YOU'LL BRING

Bachelor's degree and 5+ years in security engineering or application security, including hands-on experience securing AI/ML systems or LLM-based applications
Deep knowledge of AI/ML security risks (including the OWASP Top 10 for LLMs, adversarial ML, and data poisoning) and proven ability to test for and mitigate them
Hands-on experience with security tooling, including SAST/DAST and vulnerability scanning, and comfort scripting in Python or a similar language
Understanding of cloud infrastructure (AWS, Azure, or GCP) and how AI/ML workloads are deployed and secured within it
Clear communicator who can translate technical risk into terms non-security stakeholders understand
Comfort operating in a fast-paced, post-merger environment where systems, priorities, and structures are still evolving

NICE TO HAVE

Experience securing systems in a regulated healthcare or life sciences environment (e.g., HIPAA, HITRUST)
Familiarity with LLM security frameworks and tools, such as MITRE ATLAS, Garak, or promptfoo
Security certifications such as OSCP, GCIH, or CISSP
Experience red-teaming or penetration-testing AI/ML systems specifically

Pre-Employment Drug Screening: This position is subject to a pre-employment drug screening, where permitted by applicable law. Any required screening will be conducted after a conditional offer of employment and in accordance with applicable federal, state, and local laws.

Benefits & Perks:

💸Competitive compensation

🌍Remote-first

Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.

Flexible work
Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.

✈ Company-wide offsite
We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.

🌴Time off that you’re expected to use
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.

💙Comprehensive health coverage
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
Includes company contributions to HSA/FSA accounts (based on plan selection).

💰Financial wellness
401(k) with company match to help you plan for the future.

1a:T20ea,

The Role:
Interra Health is looking for a Clinical Pharmacist to serve as the routine clinical point of contact across our product portfolio, bringing pharmacy and clinical credibility to the health systems, payers, PBMs, hubs, and pharma partners who depend on our platform. Sitting within Product and partnering with the Principal Clinical Specialist, you will be the clinical voice in customer engagements, the owner of clinical issue resolution, and the person who translates real-world clinical and workflow friction into a better product.

This is a hands-on, cross-functional role. You will move fluidly between client-facing working sessions and internal triage with Product, Engineering, Support, and QA — investigating clinical issues, validating fixes, and leading the clinical side of change management as releases ship — with deepest focus on network-partner integrations (EHR ↔ PBM) and the clinical exception paths that keep prescribing and pharmacy fulfillment running. The right person is a licensed pharmacist equally at home in a clinical exception queue and a customer business review, who brings clinical rigor, knows when to resolve and when to escalate, and treats every recurring issue as a signal to make the product better.

What You'll Do:
Clinical Engagement & Customer Support

Serve as the routine clinical point of contact for Interra Health customers and partners — health systems, payers, PBMs, hubs, and pharma — bringing clinical credibility to working sessions, business reviews, education initiatives, and client-facing conversations.

Partner with Strategic Accounts, Account Management, and Implementation teams to provide clinical fluency in customer engagements, escalating situational, senior, or strategic clinical conversations to the Principal Clinical Specialist.

Contribute to and review clinical content for customers and partners — presentation materials, educational resources, and tip sheets — ensuring accuracy, relevance, and alignment with stakeholder objectives.

Translate clinical and workflow friction points from customer engagements into product input, partnering with Product Managers to surface clinical requirements and improvement opportunities.

Clinical Issue Resolution & Change Management

Own clinical issue resolution across the product portfolio — triaging, investigating, and partnering with Product, Engineering, Support, and QA to drive resolution of clinical and clinical-workflow issues.

Document patterns in clinical escalations and recommend solutions that improve product reliability and reduce recurring clinical issues.

Lead the clinical aspects of change management — communicating changes that affect clinical workflows to internal teams and supporting customer-facing teams in cadence with releases.

Validate fixes, enhancements, and releases that affect clinical workflows or clinical content.

Clinical Domain Expertise

Apply pharmacy and clinical expertise across the portfolio, with deep focus on network-partner integrations (EHR ↔ PBM) and clinical exception support for prescribing and pharmacy fulfillment workflows.

Partner with the Principal Clinical Specialist on clinical quality standards, formulary integrity, and clinical decision support, applying those standards in day-to-day product, customer, and operational work.

Use SQL, dashboarding, and BI tools — alongside AI tools — to surface clinical trends, quantify new and recurring issues, and escalate clinical work for prioritization.

What You'll Bring:
Active pharmacist license in good standing, plus a minimum of 5 years of related experience as a pharmacist in a health system, health plan/PBM, or healthcare technology setting; or an equivalent combination of clinical practice and applied pharmacy experience.

Demonstrated understanding of medication order workflows from provider order entry through pharmacy adjudication and fulfillment.

Experience with formulary and benefit design, managed care principles, prior authorization, and clinical decision support.

Working proficiency in health data analysis using SQL, dashboarding, or BI tools (e.g., Tableau, Snowflake, Power BI) to investigate clinical client issues, identify trends, quantify issues, and represent the clinical voice of the customer.

Clinical informatics experience or exposure to health-data standards and analytics preferred (e.g., informatics coursework or certification, or hands-on work with clinical, pharmacy, or claims data sets).

Experience working with health systems, payers, PBMs, or healthcare technology vendors in a clinical or clinical-operations capacity.

Strong written and verbal communication skills, including the ability to present clinical content to product, engineering, and customer audiences.

Strong problem-solving and triage skills, with the ability to investigate clinical issues across complex product workflows.

Comfort operating in a fast-paced, post-merger SaaS environment where systems, priorities, and structures are still evolving.

Core Competencies:
Knowledge & Application

Applies solid pharmacy and clinical knowledge across the product portfolio, using established clinical standards and the Principal Clinical Specialist's guidance to support clinical workflows, exceptions, and content. Builds working depth in network-partner integrations (EHR ↔ PBM) and prescribing and pharmacy fulfillment workflows.

Complexity & Problem Solving

Resolves routine and moderately complex clinical and clinical-workflow issues using established methods, investigating and partnering across teams to drive resolution. Exercises sound judgment on day-to-day calls and escalates situational, senior, novel, or strategic matters to the Principal Clinical Specialist.

Collaboration & Interaction

Works effectively across Product, Engineering, Support, QA, Strategic Accounts, Account Management, and Implementation, and brings clinical credibility to conversations with external health systems, payers, PBMs, hubs, and pharma partners. Communicates clearly with clinical and non-clinical audiences and coordinates with the Principal Clinical Specialist on senior-facing engagements.

1b:T1a85,

The Role:

We are seeking a highly skilled and experienced Senior Data Engineer to collaborate with us to design, implement, and manage our organization’s data platform. The ideal candidate will possess deep expertise in data modeling, database design, cloud data platforms, data governance practices, and data integration tools. This role requires a hands-on technical team member who thrives in a player-coach capacity—someone who can both collaborate on architectural solutions and actively contribute to their development.

As a Senior Data Engineer, you will work closely with cross-functional teams to ensure our data systems are scalable, secure, accessible, and aligned with strategic business goals. You will also be expected to engage with global teams, including offshore engineering resources, to drive consistent implementation standards and foster a culture of knowledge sharing and continuous improvement.

What you'll do:

Architecture & Strategy

Design and implement scalable, secure, and high-performance data solutions across a multi-cloud organization that includes AWS and Azure.
Define and enforce data engineering standards, best practices, and architectural patterns.
Collaborate with a highly motivated team to evaluate and integrate emerging technologies that enhance the data platform’s capabilities.
Drive platform evolution by identifying opportunities for AI-powered automation and implementing solutions that enhance data workflows.

Data Engineering & Infrastructure

ELT pipelines using AWS Infrastructure, Azure Infrastructure, Apache Airflow, Snowflake, and dbt.
Oversee the design, development, and optimization of a unified data platform across cloud environments.
Manage the development and maintenance of data models and schema designs to support efficient data storage and retrieval.
Manage schema evolution processes from product data sources to Snowflake.
Optimize data processing workflows for performance, scalability, and reliability.
Act as a subject matter expert for internal stakeholders and clients, addressing technical inquiries and providing strategic guidance.

Governance & Quality

Implement and maintain robust data governance, security, and compliance frameworks.
Ensure data quality, security, and integrity through effective validation, cleansing, testing, and monitoring technique.

What you'll bring:

4+ years of experience in data engineering.
Proven expertise in AWS, Azure, Snowflake, dbt, and Python.
Strong background in data warehouse architecture, data modeling, and performance tuning.
Proficiency in SQL, dbt, and Python for data transformation and orchestration.
Experience with cloud-native architecture, DevOps practices, and CI/CD pipelines in Azure, AWS, and GitHub.
Excellent communication and collaboration skills with the ability to influence technical direction and strategy.

You Will Enjoy This Role If

Fully remote role within the United States
Periodic travel (approximately 5%) for team meetings, customer visits, and industry events
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment
Requires cross-functional collaboration across Data Engineering teams
Ability to manage multiple concurrent and shifting priorities
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment.

Benefits & Perks:

💸Competitive compensation

🌍Remote-first

Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.

Flexible work
Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.

✈ Company-wide offsite
We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.

🌴Time off that you’re expected to use
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.

💰Financial wellness
401(k) with company match to help you plan for the future.

1c:T1a73,

The Role:

As a customer facing member of the Support Team, the Implementation Specialist serves a key role as the face of Interra Health to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies. An organized planner to the core, you’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will train different users within the product and assist with communication and launch activities for each customer. Additionally, you’ll be expected to run multiple projects concurrently, deal with changing priorities, while focusing on the success of our customers

We welcome applicants from all U.S. time zones, though we have a preference for those based in Eastern time zones.

What You’ll Do:

Complete implementation and setup steps for newly signed customers within our product

Interpret customer agreements to set up the implementation process

Work closely with the development team on setting up technical integrations and configurations as needed

Create documentation and training materials to provide support for customers and product end users

Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals

Respond to customer queries in a timely and accurate way, via phone, email, or chat

Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions

Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines

Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations

Effectively work with other departments to meet or exceed customers’ expectations

Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer

Drive internal business owners to thoughtful and timely resolution and responses

Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations

What You’ll Bring:

High school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer facing role

Proficient in the use of Microsoft Office Suite
Must have deep experience onboarding customers in an API environment

Excellent verbal and written communication and presentation skills

Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence

Detail oriented with the ability to multitask and manage time

Must be able to work independently while being a proactive team member

Excellent project management, problem solving, influencing, and interpersonal skills

Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines

You Will Enjoy This Role If:

You enjoy working with a wide range of different clients

You enjoy learning technical skills about API Integrations

You probably won’t enjoy this role if:

You expect to only manage a specific book of business as the workload may vary

You don’t enjoy being a cross-departmental communicator

Benefits & Perks:

💸Competitive compensation

🌍Remote-first

Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.

Flexible work
Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.

✈ Company-wide offsite
We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.

🌴Time off that you’re expected to use
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.

💰Financial wellness
401(k) with company match to help you plan for the future.

1d:T24ca,

The Role

The Head of Product Management owns the product management discipline across Interra Health’s core platform — Eligibility, Prescribing & Affordability, Access, and Routing. At the center of this platform is the movement, transformation, and actionability of healthcare data: clinical and administrative data flows, FHIR-based interoperability, and the informatics infrastructure that connects payers, providers, and health systems. This leader sets the strategic direction of the PM function, builds and develops a high-performing team, and ensures every product investment is grounded in deep healthcare data expertise and tied to measurable customer and business outcomes.

We’re looking for a product leader who has done this work in healthcare — someone with firsthand knowledge of how healthcare data actually moves: how FHIR APIs enable real-time clinical data exchange, how claims and eligibility data flows between payers and providers, how informatics and data products translate raw clinical data into actionable insights. The right candidate makes hard calls when stakeholders conflict, owns outcomes rather than activities, and builds systematic market and customer intelligence that keeps the roadmap ahead of the industry. This role is for a leader who can hold the vision while staying close enough to the work to elevate rigor at every level.

Key Responsibilities

• Own healthcare-grounded product strategy. Develop multi-year roadmaps built around healthcare data flow opportunities — FHIR-based interoperability, clinical and administrative data exchange, informatics and data products, population health, and quality measurement. Understand the competitive landscape and emerging standards well enough to position Interra’s data capabilities ahead of the market.

• Own the hard decisions. Act as the final decision-maker when stakeholder opinions conflict — balancing customer requests, business objectives, regulatory requirements, and technical constraints. Demonstrate a history of making difficult tradeoffs and standing behind outcomes, including decisions affecting providers, payers, health systems, or public health organizations.

• Build systematic customer and market intelligence. Push teams to validate assumptions with real users rather than internal consensus. Create and maintain feedback loops with customers, clinical stakeholders, and industry partners that systematically inform roadmap and prioritization decisions.

• Set and communicate a unified product vision. Translate company-level strategy into actionable product plans and clear prioritization frameworks across all owned domains. Represent the PM function at the executive level and in major customer forums.

• Build and develop the PM team. Hire, mentor, and develop Product Managers and team leads. Establish a high bar for product rigor, discovery practices, and delivery quality. Create career development pathways and hold high expectations for talent across the function.

• Drive cross-functional execution. Partner closely with Engineering, Design, Sales, Customer Success, Product Ownership, and Core Services to drive aligned execution. Facilitate resolution of cross-domain dependencies and tradeoffs.

• Enable go-to-market success. Partner with Marketing, Sales, and Revenue Operations to drive successful product launches with clear positioning inputs, enablement materials, and measurable success criteria.

• Apply AI to product work. Model and encourage effective use of AI tools across the PM function — for research synthesis, discovery acceleration, and roadmap analysis — while maintaining standards for rigor and sound judgment.

What You'll Bring

• Degree & Experience: Bachelor’s degree required; MBA, MS, or equivalent experience preferred. 10+ years in product management with at least 4–6 years leading and developing PM teams. Demonstrated track record of owning multi-product or multi-domain strategy and delivery.

• Healthcare data flows, interoperability, and informatics: Hands-on experience building or owning products that depend on healthcare data moving correctly. Working knowledge of FHIR-based interoperability, clinical data exchange, and how claims and eligibility data flow between payers and providers. Understands how informatics and data products turn raw clinical data into something actionable. Familiar with relevant standards (HL7, X12, NCPDP) and regulatory context (ONC, CMS interoperability rules).

• Decision-making under complexity: Demonstrated history of making difficult tradeoffs — balancing customer requests, business objectives, regulatory requirements, and technical constraints — and owning outcomes on both sides of those decisions.

• Market-driven product thinking: Ability to develop multi-year roadmaps tied to market opportunities, track competitive landscapes, and anticipate emerging healthcare trends before they become obvious to the industry.

• Preferred: Experience with prescription management, eligibility, or clinical affordability workflows. Exposure to PE-backed or high-growth SaaS environments.

Core Competencies

• Knowledge & Application: Participates with senior leadership to establish strategic plans and objectives for the PM function. Makes final implementation decisions and ensures operational effectiveness across multiple product lines. Brings deep, practical expertise in healthcare data flows, FHIR-based interoperability, and clinical informatics — credibility that shapes both strategy and day-to-day product decisions. Accountable for outcomes that directly impact business results and the healthcare organizations that depend on Interra’s data infrastructure.

• Complexity & Problem Solving: Works on complex, not clearly defined problems at the intersection of healthcare data architecture, interoperability standards, clinical workflows, regulatory requirements, and business strategy. Navigates the technical and organizational complexity of getting healthcare data to move reliably, securely, and in a form that is useful to end users. Evaluates tradeoffs across domains with long-horizon consequences (3–5 years).

• Collaboration & Interaction: Engages regularly with senior management, executives, major customers, and healthcare industry stakeholders. Negotiates matters of significance; reconciles competing perspectives — clinical, operational, and commercial — to drive aligned product outcomes.

Working Conditions

• Fully remote within the United States

• Periodic travel (~20%) for team meetings, customer visits, and industry events

• Operates in a fast-paced, PE-backed, post-merger SaaS environment with evolving systems and processes

🌍Remote work environment with a flexible work schedule to encourage work-life balance

✈Annual company offsite

🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave

💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)

💰401(k) company match

💸One-time workspace reimbursement to help you optimize your remote workspace

1e:T1c44,

The Role:

The Technical Account Specialist will provide serves as the front-line level support to our for customers, physicians and nurses, and their end users. The focus of this role is to remove friction in the prescribing process so clinicians can devote more time to patient care so that they may spend more time with patients and less time writing prescriptions. This position requires strong problem solving-skills, clear communication, and customer-first mindset to deliver timely, effective resolutions.

Success in the role depends on balancing efficiency with empathy, working closely with colleagues in a collaborative environment, and consistently upholding the standard of meeting or exceeding client expectations.

Key Responsibilities:

• Accept incoming phone support calls, support emails, and inbound support cases via our

customer community portal.

• Work with customers to gather information, request pertinent details, and assess issues.

• Leverage various tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support.

• Utilize available documentation to understand the DoseSpot software applications.

• Own specific client accounts to coordinate issue management and escalation engagement.

What You’ll Bring:

• Associate’s Degree in Software or a Technical related field; or equivalent experience with a

minimum of two (2) years of Software/IT Support experience in a customer-facing role.

• Proficient in the use of Microsoft Office Suite.

• Desire to assist with and improve trouble-shooting documentation.

• Ability to utilize a case management tool to record detailed notes and manage customer

communication (e.g., Salesforce, ServiceNow, ZenDesk).

• Strong problem-solving skills.

• Excellent verbal and written communication and presentation skills.

• Ability to provide quick and accurate updates and solutions to customers.

• Detail oriented with the ability to multitask and manage time in a fast-paced, ambiguous

environment.

• Must be able to work independently while being a proactive team member.

Core Competencies:

Knowledge & Application:

Has substantial understanding of the job either from experience or a training/certification program and applies knowledge and skills to complete a wide range of tasks.

Complexity & Problem Solving:

Works on assignments that are moderately difficult, guided by defined and documented processes. May be expected to adapt solutions to other problems for related situations. Encounters problems which are varied but generally similar. Requires some fact finding in order to fully understand the issue and consider the most appropriate response. Impact varies between immediate and short term (less than one year). Scope of impact typically at the department or team level; wider impact in customer facing roles. Financial accountability typically confined to awareness and management of cost in relation to own work.

Collaboration & Interaction:

Normally receives little instruction on daily work, general instructions on newly introduced assignments. Accountable for quality and timeliness of own deliverables. May be responsible for up-skilling new team members. Conveys and exchanges basic technical or information with colleagues/clients/customers; audience is typically knowledgeable about the subject matter.

Working Conditions & Environment:

• Fully remote role within the United States

• Periodic travel (once or twice per year for company events)

• Operates in a fast-paced, growth-oriented, PE-backed SaaS environment

• Requires cross-functional collaboration across Product, Sales and Customer Success

We are hiring for the following shifts:

10am - 6:30pm EST (30 min lunch)
11:30 - 8pm EST (30 min lunch)

Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment.

Pre-Employment Drug Screening: This position is subject to a pre-employment drug screening, where permitted by applicable law. Any required screening will be conducted after a conditional offer of employment and in accordance with applicable federal, state, and local laws.

Benefits & Perks:

💸Competitive compensation

🌍Remote-first

Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.

Flexible work
Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.

✈ Company-wide offsite
We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.

🌴Time off that you’re expected to use
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.

💰Financial wellness
401(k) with company match to help you plan for the future.

1f:T1497,

What You'll Do

Own backlog strategy and prioritization, aligning work with company goals and product vision

Collaborate closely with Product Managers to define and drive roadmap execution

Lead weekly planning, capacity management, and delivery forecasting

Proactively identify and manage technical dependencies, risks, and bottlenecks

Write and refine complex user stories with clear business and technical context, and lead acceptance testing to enforce quality standards

Drive release planning, timelines, and cross-team coordination

Facilitate agile ceremonies (standups, grooming, planning, retrospectives) and partner deeply with engineering to ensure efficient, high-quality delivery

Act as a key stakeholder interface — managing cross-functional communication and expectations — and analyze delivery metrics to continuously improve team processes

Leverage AI tools to accelerate delivery, inform product decisions, and identify opportunities to embed AI into product features and workflows

What You'll Bring

4+ years of experience in a Product Owner or Product Management role (equivalent experience considered)

Strong experience leading agile teams and delivery processes

Advanced proficiency with delivery tools such as Jira, Shortcut, Azure DevOps, or similar

Proven ability to manage stakeholders across multiple teams

Strong decision-making and prioritization skills, with deep analytical and problem-solving capabilities

Solid understanding of system architecture, dependencies, and technical concepts

Comfort operating in a fast-paced, post-merger environment where systems, priorities, and structures are still evolving

Nice to Have

Experience in healthcare IT and understanding of the healthcare value chain (strongly preferred)

Experience working with AI tools or AI-powered products, and familiarity with applying AI to improve workflows or product outcomes

Familiarity with prescribing, pharmacy, eligibility, or medication-access workflows

Certification such as CSPO, PSPO, or SAFe

Core Competencies

Knowledge & Application

Demonstrates complete knowledge of product-ownership principles, agile delivery, and backlog management within their domain. Assesses non-routine delivery situations and applies analytical problem-solving to identify root causes and prioritization tradeoffs, resolving a range of issues independently. A fully qualified, experienced contributor.

Complexity & Problem Solving

Works on problems of diverse scope where backlog prioritization, dependency management, and delivery decisions require evaluating multiple competing factors. Devises solutions from limited information and adapts existing approaches; work is largely self-directed and reviewed at critical delivery milestones.

Collaboration & Interaction

Builds relationships with senior partners across engineering, QA, compliance, and customer success who may not know product-delivery specifics — often requiring persuasion. Adapts communication for technical and non-technical audiences and advises stakeholders on delivery tradeoffs.

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